Hsi Wave Product Overview

Introducing Wave IP 2500™ The Only IP PBX with Applications Inside™ Created for Hospitality Solutions International By Sean Coe Hursey Telecom June 9, 2008

The Business Communication Evolution Transformation through Voice over IP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Evolving Opportunity Key Requirements for Customers BOTTOM LINE Businesses of All Sizes Demand Comprehensive Business Solutions Need integrated solutions that address key requirements, but don’t require signification investment in time/resources

Choosing an IP Phone System Key Customer Considerations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IP-PBX Evolution Wave – A Converging Infrastructure Video Data Voice IVR - Self Service Legacy - Multi, Silo’d Architectures Platforms Apps Legacy - Multi Vendors Conference PBX Cabinets Voice Gateways App Servers Contact Center Today - Vertical Wave One Architecture Applications Inside TM One Vendor

Legacy IP-PBX Application Architecture IP-PBX Conferencing Multiple applications = Multiple servers Multiple Vendors AA/Voicemail / Unified Messaging Telephony Voice Gateway Contact Center Internet Call Recording PSTN Desktop Call Control Speech-enabled Self-Service Apps Fax

Vertical Wave IP 2500 Applications Inside™ Architecture Telephony Voice Gateway Contact Center Call Recording Desktop Call Control Speech-enabled Self-Service Apps Conferencing Fax Auto Attendant A single Wave server supports multiple applications Voicemail Unified Messaging Presence PSTN Internet

Vertical Wave ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Applications Inside™ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Management Tools Available through our network of Certified Wave Business Partners

Wave IP 2500 Modular Design Base Platform is Flexible, Scalable ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Applications Inside™ Applications that keep pace with business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Applications Inside™ Base Applications - included with Wave IP 2500 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Applications Inside™ Base Applications: Wave ViewPoint™ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Applications Inside™ Base Applications: Wave ViewPoint™ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Applications Inside™ Base Applications: Presence Management ,[object Object],[object Object],[object Object]

Applications Inside™ Base Applications: Call Recording ,[object Object],[object Object],[object Object],[object Object],[object Object]

Applications Inside™ Wave Global Administrator ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Applications Inside™ Add-on Applications – Licensed at any time ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],Applications Inside™ Add-on Applications: Contact Center

Applications Inside™ Add-on Applications: Contact Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Applications Inside™ Add-on Applications: Contact Center Both agents and supervisors use the same ViewPoint client; familiar interface dramatically cuts training time

Wave Contact Center Flexible Skills-Based Routing, Helpful Reports ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Wave Contact Center Easy, intuitive reports ,[object Object],[object Object],[object Object],[object Object]

Wave Contact Center Clear view of queues and status ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Applications Inside™ Add-on Applications: Conference Manager

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Applications Inside™ Add-on Applications: Fax Manager

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Applications Inside™ Add-on Applications: Voice Server/IVR

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Wave IP 2500 Endpoints Broad array of options

Wave IP 2500 Editions Base System Options Designed for smaller deployments Includes 10 user license Supports up 50 user licenses ViewPoint, visual voicemail, UM, presence, call recording included Standard Edition Mid-level package designed for deployments with greater than 50 users Includes 50 user license Supports up to 200 user licenses ViewPoint, visual voicemail, UM, presence, call recording included Professional Edition Enterprise Edition Large scale package designed for deployments with greater than 200 users Includes 200 user license Supports up to 500 user licenses ViewPoint, visual voicemail, UM, presence, call recording included

Wave IP 2500 Editions Custom Configurations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Wave Solution Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Receptionist / Administrative Staff ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Executive Staff – General Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Inside Sales Department/Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Outside Sales / Mobile Worker ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IT Staff ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Wave IP 2500 – offers the total solution! Employee Productivity Pain Points Operational Efficiency Investment Protection Lack of Resources Competitive Pressure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Vertical Wave Advantage Solutions, Not Boxes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Wave Advantage For Enterprise Users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Wave Advantage For Contact Centers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Wave Advantage For Mobile Workers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Wave Advantage IT Staff ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vertical Wave IP 2500™ The only IP PBX with Applications Inside™ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thank You Sean Coe Hursey Telecom June 9, 2008

Hsi Wave Product Overview

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