2. Objectives
1
2
3 Input for next EB
Evaluate what was done
Indicators review:
-Review goal achievement
-Standards audit
for
SnS implementation in LC:
-SnS strategies
-Detractor issues
analyzes
4. S&S Goal
Max 15%
Detractors
63%+
Promoters
48 NPS
50 %+
Response
rate
(RR)
2*24 hours
case follow
up
Minimum
Standards
implementation
It doesn`t exist if
you can`t measure
it
5. Please, evaluate your LC SnS goal
achievement
- per each program
- data can be found in SONA reports
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Programs name
Evaluation
Month Jan Feb March April May June July August Sep Oct Nov Dec
NPS
%
Promoters
%
Detractors
Response
Rate
11. Evaluate is the standard implemented or
not in program?
- per each program
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12. iGIP
Standard Yes/No Comment
TN
Business license
Contract
Working Hours &
Duration
Supervisor/Mentor
Visa education
JD clarity
Standard Y/N Comment
In Progress
Health Check & Non-
Criminal Report
10 days
announcement
Interview feedback
Standard Y/N Comment
Match
OGX Induction
Visa
Document check
Pre-arrival call
13. iGIP
Standard Yes/No Comment
Realized
Arrival Pick up
Temporary
Residence
Buddy
Accommodation
Incoming
preparation meeting
& Individual goals
First day of work
Integration activities
Standard Y/N Comment
Complete
Post-evaluation
Certification
Internship report
Departure support
14. iGCDP
Standard Y/N Comment
TN
Business license
Contract
Working Hours &
Duration
Supervisor/Mentor
Visa education
JD clarity
Standard Y/N Comment
In Progress
Health Check & Non-
Criminal Report
10 days
announcement
Interview feedback
Standard Y/N Comment
Match
OGX Induction
Visa
Document check
Pre-arrival call
15. iGCDP
Standard Yes/No Comment
Realized
Arrival Pick up
Temporary Residence
Buddy
Accommodation
Incoming preparation
meeting & Individual
goals
First day of work
Integration activities
Standard Y/N Comment
Complete
Post-evaluation
Certification
Internship report
Departure support
16. oGCDP/oGIP
Standard Yes/No Comment
General
Insurance
AIESEC Purpose
Expectation setting
Preparation
Home facilitated
learning
17. 2
Evaluate what was done
for
SnS implementation in LC:
-SnS strategies
-Detractor issues
analyzes
18. How to maintain SnS?
Structure
Standards
&
Satisfaction
48 NPS
Monthly goal
Standards
education &
Implementation
Firefighting
Evaluation
Response rate
improvement
- LC Quality Head (VP Fin elect from Jan)
- Quality exchange responsible in each function
For NPS, Response rate,
detractor issues:
-Year plan
-Monthly goal
- Members education
- Standards tracking
Key highlights:
[TM] Response Rate, XP minimum
[X]: JD, support, visa, integration, accommodation
- Weekly EBM
- Monthly/Q/ review
- Refund implementation
- EP/Trainee NPS education
- Tracking
- EP/Trainee Certification
- LC ECB mail *Note: iGCDP, iGIP standards has been released
- Respond fast (close case in 2*24 hours)
19. Write what was done in each strategy of
SnS implementation?
- for all programs
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20. S&S Implementation
Action What was done Suggestion for the next Q
Structure
Monthly Goal
Standards education &
implementation
Firefighting
Response rate improvement
Evaluation
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DETRACTORS STRATEGY
Top Detractor
Issue
Cause Strategy Responsible(s) Imp. Channel Deadline
1.
2.
3.
23. What's your function
direction in the next half
year? how you would
suggest LC to understand
it very well, esp. during
transition season.
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S&S IN MY LC
What Went Well Even Better If
1. …
2. …
3. …
1. …
2. …
3. …
25.
26. If you have any questions,
contact us:
Entity Control Board
ecb.moc@aiesec.net
Hold our
promise