iGCDP Standards based on the New Customer Flow

1. EXCHANGE STANDARD OF INCOMING GLOBAL COMMUNITY DEVELOPMENT PROGRAM IN MoC
STANDARD DESCRIPTION
OPPORTUNITY
Project Verification Project contract & budget should be submitted to Salesforce. When contact, budget and opportunity pass the audition match process can start.
For Summer Camp projects all English teaching institutions cannot be a TN taker, but can be involved to project as a sponsor or learning partner.
Stakeholder
Relations
Stakeholders: Host Family, Buddy, Partner, TN taker, OC, Trainee etc.
 Each stakeholder should be recorded into CRM data.
 Each stakeholder should be recognized with certificates.
Working Hours and
Duration
OC should ensure the working hours of the internship (25 hours per week at least and not less than 6 weeks as the internship duration, but not longer
than 90 days).
JD Clarity Opportunity will be rejected after 4 months of being open on the system and not matched. Opportunity should include:
 Job Descriptions of projects should be following our national standard.
 Timeline of project/JD calendar.
 LC integration activities.
 Basic Living Costs: daily expenses of food and transportation in Hosting LC, any extra expenses that will be needed from trainee side.
 The things need to bring for the internship (eg. laptop or preparation for Global Village).
 Type and location of accommodation and housing condition: Internet connection, shower etc. (check accommodation standard).
 Location of working place and working conditions, rules.
 Information about buddy, responsibility of buddy (check buddy standard).
 Responsibility to fill and submit the NPS Survey, trainee survey and Trainee Report.
 Contact of LC Quality Head and Entity Control Board.
JD alignment Stated information in opportunities and project timeline must be 100% fulfilled (JD, learning opportunities, expenses, facilities provided etc), in case
project fail to deliver promised information, TN Refund system will be canceled. If there are unexpected changes in JD required, trainee should be
informed about them before arrival and OC need to collect written proof that trainee is aware about changes and agree to accept them.
IN
PROGRESS
Health Check &
Non-Criminal Report
During the pre-selection, the applicants must submit the health check report and non-criminal report to the Opportunity Manager/OC.
2 days
Announcement
Hosting entity (Opportunity Manager) should announce the result after interview as soon as possible (within 2 x 24 hours). In the email, TN Manager should
ask to sign EP AN in system and submit following documents into one RAR files: scan of passport; Indemnity Form.
Interview Feedback Both selected and unselected applicants have the right to receive constructive feedback from the Hosting entity.
MATCH
OGX Induction
(OPS)
Trainee should come from a Home entity that provides Outgoing Preparation Seminar: including XPP education, Culture Shock Training, AIESEC purpose,
expectation setting, NPS education.
Visa Within 2 x 24 hours after Trainee submitting documents and signing AN, Opportunity manager will sign TN AN and provide in written format all the
information required to arrange any documents for F/Tourist visa (for ex. Invitation Letter), so the trainee may apply for Visa. If visa period is less than 6
weeks, TN manager need to ensure that extension is possible.
Documents Check Hosting entity should make sure that the trainee has the correct visa, insurance, and round-trip tickets, submit after matching GIS survey and
Pre-arrival questionnaire, in the same time OC will provide all needed LC contacts (LCP, LCVP Related, Manager, OCP, OC, Buddy, TN taker and Host
Family if any) before pre-arrival webinar.
Pre-Arrival Webinar Hosting entity will provide webinar for interns before arrival; Trainees for National Projects need to attend online webinar hold by National Project Manager.
Webinar consist of:
 Updated XPP key highlights.
 AIESEC Essence.
 Expectation setting (pictures of accommodation, work condition and location, trainee`s expenses).
 Logistical preparation (things to bring, pick up information, city transportation, Internet etc).
 Intern`s timeline.
 Culture shock preparation (especially upon arrival).
 Understanding about: NPS Survey (meaning of scores, open cases).
 LEAD introduction.
 Opportunity in AIESEC from hosting entity (what to expect during internship).
Project team need to send outputs of the webinar to all trainees and ensure that everyone is informed about all information (if anyone missed webinar).
REALIZED
Arrival Pick Up The Host LC will state in the Opportunity where the trainee will be picked up/options he/she has. Before realization the Host LC will provide written
information to the trainee on any transportation required to arrive at the point of pick up by OC/Buddy. Trainee will be provided integration activities plan.
Registration OC/Trainee Buddy should help the trainee to register in the closest police station within 24 hours.
Buddy Trainee buddy is not necessarily AIESECer, but person that receive induction about AIESEC, buddy responsibilities and directly response to the OC.
Each trainee will have buddy to maintain constant communication, review personal development, engaging trainee to LC’s activities, remind to fill
System Survey (after Ma), NPS (after Re), trainee survey, trainee report. First touch point with buddy and trainee needs to be before trainee`s arrival.
Accommodation  Trainee has temporary accommodation from arrival.
 Internet, hot shower, one person per bed will be provided.
 If accommodation is not provided by Project (or cover only some period of internship), Opportunity needs include information about the
amount of expense that is required to be covered by trainee and Hosting LC is responsible for arranging it.
 Hosting LC need to visit place, take pictures, do neighborhood`s safety check and send report to trainee before arrival. During interview
process OC/TN manager will ask trainee some questions to clarify possibility of trainee to stay in proposed by Host LC accommodation.
 Trainee must be given 1 week notice, if accommodation has to be changed.
Incoming
Preparation Seminar
&
Individual Goals
Each trainee should get Incoming Preparation Seminar. If trainees arrive some days after induction activities, TN manager or some representative from
project is obligated to have additional meeting with trainees and provide all needed information. In summer all trainees for National Project should attend
Regional Incoming Preparation Seminar.
Incoming Preparation Seminar should consist of:
 Detailed explanation of project timeline& JD calendar.
 Present the objective and measurable results for every activity in project.
 Information about all possible expenses during internship (excursions, travelling, meal etc).
 Team minimum education and execution (create team name, purpose etc).
 Culture shock preparation.
 Basic education of Chinese language.
 Practical training of using public transportation.
 Entity Control Board firefighting (solving open case) procedure explanation and provide contacts (LC Quality Head, ECB).
 NPS Survey (meaning of scores, filling time).
 Visa extension process information.
 Individual Goals Setting & LEAD session.
Trainees for expansion market (not the city of the Host LC) should receive Incoming Preparation Seminar before going to the expansion market.
First Day of Work OC/Trainee Buddy should accompany the trainee to the place of work on the first day of the internship, explain timeline, rules, conditions and help the
trainee buy the sim-card for cellphone.
Weekly Meeting Buddy and Organizing Committee should have evaluation meeting once a week with trainee for project and personal development review.
Integration Activities Trainee will be provided integration activities plan once upon arrival. Trainee can join LEAD Program which is standardized by AIESEC in MoC. Trainee
will have possibility to join AIESEC local activities in Hosting Entity
COMPLETE
Post – Evaluation Intern will have post – evaluation meeting with OC team and buddy.
Certificate Trainee will receive certificate after submitting 3 surveys (System survey after Ma, NPS Survey after Re, trainee survey) and internship report.
Internship Report Trainee need to submit internship report as poster, stories, pictures or video before departure. Hosting Entity will publish them further in promotion.
Departure Support The Host LC offer in written format information on how to depart from the country 1 week before the end of the internship and OC/buddy will accompany
trainee.