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Chap 13.4 Monitor stakeholder

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Anand Bobade
Anand Bobade

Watch Training video on YouTube: https://youtu.be/bXX5t1Jjh_M Other processes presentation: https://www.slideshare.net/anandbobade/chap-130-project-stakeholder-management-overview-141174203 https://www.slideshare.net/anandbobade/chap-131-identify-stakeholders https://www.slideshare.net/anandbobade/chap-132-plan-stakeholder-engagement-141174396 https://www.slideshare.net/anandbobade/chap-133-manage-stakeholder https://www.slideshare.net/anandbobade/chap-134-monitor-stakeholder

Leadership & Management
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PMP Trainer: Anand BobadePMBOK 6th Edition, 2019, All rights reserved. Monitor Stakeholder Engagement Chapter 13 – Project Stakeholder Management SIXTH EDITION
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) 13.4 Monitor Stakeholder Engagement Monitor Stakeholder Engagement Definition Monitor Stakeholder Engagement - ITTO Interpersonal and team skills Communication skills Alternatives analysis Review
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Project Stakeholder Management Identify Stakeholders Plan Stakeholder Engagement Manage Stakeholder Engagement Monitor Stakeholder Engagement I P E MC
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder Engagement -> Overview Monitor project stakeholder relationships Tailor strategies Modify engagement strategies Integrate with other knowledge area Linked to communication Maintain/ increases the efficiency & effectiveness
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitoring overall project stakeholder relationships and tailoring strategies and plans for engaging stakeholders. It will increase efficiency & effectiveness of stakeholder engagement activities as project evolves. Monitor Stakeholder Engagement -> Definition Tailoring strategies and plans Engaging stakeholders Monitoring stakeholder relationships
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engagement -> ITTO Data analysis Decision making Data Representation Communication skills Interpersonal and team skills Meetings Work Performance Information Change requests PMP updates Project document updates Inputs Tools & Techniques Outputs Project Management Plan Project documents Work Performance Data Enterprise environmental factors Organizational process assets
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engagement -> Inputs Project Management Plan Project documents Work Performance Data Enterprise environmental factors Organizational process assets
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Project Management Plan Monitor Stakeholder engagement -> Inputs -> PMP Stakeholder engagement plan Resource management Plan Communication Management plan Following PMP/subsidiary plans may help in monitoring stakeholder engagement.
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Project documents • Important tool used to manage & resolve issues. • Helps to monitor stakeholder related issues & disputes. • Track end to end progress on issue resolutions. Issue log: Monitor Stakeholder engagement -> Inputs -> Project documents Stakeholder Register Issue log Project Communication Risk Register Lessons learned register Review project document to ensure they support effective stakeholder engagement & management
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Work Performance Data It’s a raw observations & measurements identified during Direct and Manage Project work. Contains data such as which stakeholders has completed or delayed tasks/milestones. CR’s, issues raised by stakeholders etc Executing PG -> Direct and Manage Project work Work Performance Data Monitoring & Controlling PG Monitor Stakeholder Engagement. Monitor Stakeholder Engagement->Input->WPD
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engagement -> ITTO Data analysis Meetings Decision making Data Representation Communication skills Interpersonal and team skills
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Data analysis Following data analysis techniques could be used to monitor stakeholder engagement. Monitor Stakeholder engagement -> ITTO -> Data analysis Stakeholder Analysis • It helps determine the current position of stakeholders with regards to their engagement level. Root cause analysis • It used to determine the underlying reason, why stakeholder engagement is not yet getting the expected results.. Alternative analysis • It is used to evaluate options to respond to variances in the desired results of stakeholder engagement.
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Decision making Following Decision making techniques can be used for monitoring stakeholder engagement. Monitor Stakeholder engagement -> ITTO -> Decision making Multi-criteria decision analysis • Several factors for successful stakeholder engagement are prioritized and weighted. Voting • It is used to select the best response for a variance in stakeholder engagement.
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Data Representation Monitor Stakeholder engagement -> ITTO -> Data Representation Following Data Representation techniques may help in monitoring stakeholder engagement. Stakeholder engagement assessment matrix • Compare current engagement level to planned level. • Unaware, Resistant, Neutral, Supportive, Leading C: Current engagement level D: Desired engagement level Develop a plan to change engagement level from Current to Desired.
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Communication skills Following Communication skills may help in monitoring stakeholder engagement. Presentation: • It provide clear information to stakeholders. • More effective than e-mails, newsletters • Provide an opportunity for real-time reaction from stakeholders Feedback • Feedback is used to ensure that the information to stakeholders is received and understood. Monitor Stakeholder engagement -> ITTO -> Communication skills
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engag. -> ITTO -> Interpersonal & team skills Interpersonal and team skills Following Interpersonal and team skills may help in monitoring stakeholder engagement. Active listening Cultural awareness Leadership Networking Political awareness • Reduces misunderstandings and miscommunication Active listening • Help plan communications based on the cultural differences and requirements of stakeholders and team members. Cultural awareness • Help communicate the vision of project & inspire them to support project. Leadership
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engag. -> ITTO -> Interpersonal & team skills Interpersonal and team skills Following Interpersonal and team skills may help in monitoring stakeholder engagement. Active listening Cultural awareness Leadership Networking Political awareness • Helps PM to learn about levels of engagement of stakeholders.Networking • Help understand organization strategies • Understand which stakeholder uses power and influence. • Helps develop an ability to communicate with these stakeholders. Political awareness
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Meetings: are used to assess current stakeholder engagement levels and compare them to planned levels. Status / Stand-up meetings Retrospectives Steering committees Risk/ Issues review Meetings Monitor Stakeholder Engagement->T&T-> Meetings
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engagement -> Outputs Work Performance Information Change requests PMP updates Project document updates
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Work Performance Information WPI represents the current status of stakeholder engagement. E.g., Current level of stakeholder support to the project, as compared to the desired levels. Further WPI is contextualized with WPI from other control processes to generate reports. Monitor Stakeholder Engagement->Outputs->WPI Monitoring & Controlling PG -> Monitor & control project work WPI Monitor Stakeholder Engagement T&T: Stakeholder engagement assessment matrix
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) CR may be raised to change the Stakeholder engagement plan to include new engagement strategy or update existing. Corrective actions • Lead to improve stakeholder engagement Preventive actions • Reduce stakeholder issues Monitor Stakeholder Engagement->Outputs->Change Request Change requests
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) PMP updates Following PMP/ subsidiary plans may get updated Monitor Stakeholder engag. -> Output -> PMP updates Stakeholder engagement plan • Any updates regarding information about stakeholders • Update to engagement strategy. Resource management Plan • The project team’s responsibilities for stakeholder engagement activities. Communication Management plan: • The communication strategies for engaging stakeholders may need to be updated.
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Project document updates Following project documents may get updated Monitor Stakeholder engag. -> Output -> Project document updates Stakeholder Register • new information about stakeholders is updated. Issue log • Change in stakeholders attitudes towards any of the existing issues in the issue log. Lessons learned register • Lessons learned about challenges and how they could have been avoided. Risk Register • Stakeholders specific Risks need to be updated as a result of interaction with the stakeholders.
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder Engagement -> Review Monitor Stakeholder Engagement Definition Monitor Stakeholder Engagement - ITTO Data analysis - Root cause & Alternative analysis Decision making – Voting & MCDA Interpersonal and team skills Communication skills: Presentation, Feedback
PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Project Stakeholder Management -> Complete review Identify Stakeholders Plan Stakeholder Engagement Manage Stakeholder Engagement Monitor Stakeholder Engagement I P E MC
No one will believe in you until you believe in you. Robin Sharma

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Chap 7.2 Estimate Cost
Chap 7.2 Estimate CostChap 7.2 Estimate Cost
Chap 7.2 Estimate Cost
 
Chap 7.3 Determine budget
Chap 7.3 Determine budgetChap 7.3 Determine budget
Chap 7.3 Determine budget
 
Chap 7.0 Project Cost Management Overview
Chap 7.0 Project Cost Management OverviewChap 7.0 Project Cost Management Overview
Chap 7.0 Project Cost Management Overview
 
Chap 6.6 Control Schedule
Chap 6.6 Control ScheduleChap 6.6 Control Schedule
Chap 6.6 Control Schedule
 
Chap 6.5 Define Schedule
Chap 6.5 Define ScheduleChap 6.5 Define Schedule
Chap 6.5 Define Schedule
 
Chap 6.4 Estimate Activity Duration
Chap 6.4 Estimate Activity DurationChap 6.4 Estimate Activity Duration
Chap 6.4 Estimate Activity Duration
 
Chap 6.3 Sequence Activity
Chap 6.3 Sequence ActivityChap 6.3 Sequence Activity
Chap 6.3 Sequence Activity
 
Chap 6.0 Schedule Management Overview
Chap 6.0 Schedule Management OverviewChap 6.0 Schedule Management Overview
Chap 6.0 Schedule Management Overview
 

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Chap 13.4 Monitor stakeholder

  • 1. PMP Trainer: Anand BobadePMBOK 6th Edition, 2019, All rights reserved. Monitor Stakeholder Engagement Chapter 13 – Project Stakeholder Management SIXTH EDITION
  • 2. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) 13.4 Monitor Stakeholder Engagement Monitor Stakeholder Engagement Definition Monitor Stakeholder Engagement - ITTO Interpersonal and team skills Communication skills Alternatives analysis Review
  • 3. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Project Stakeholder Management Identify Stakeholders Plan Stakeholder Engagement Manage Stakeholder Engagement Monitor Stakeholder Engagement I P E MC
  • 4. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder Engagement -> Overview Monitor project stakeholder relationships Tailor strategies Modify engagement strategies Integrate with other knowledge area Linked to communication Maintain/ increases the efficiency & effectiveness
  • 5. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitoring overall project stakeholder relationships and tailoring strategies and plans for engaging stakeholders. It will increase efficiency & effectiveness of stakeholder engagement activities as project evolves. Monitor Stakeholder Engagement -> Definition Tailoring strategies and plans Engaging stakeholders Monitoring stakeholder relationships
  • 6. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engagement -> ITTO Data analysis Decision making Data Representation Communication skills Interpersonal and team skills Meetings Work Performance Information Change requests PMP updates Project document updates Inputs Tools & Techniques Outputs Project Management Plan Project documents Work Performance Data Enterprise environmental factors Organizational process assets
  • 7. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engagement -> Inputs Project Management Plan Project documents Work Performance Data Enterprise environmental factors Organizational process assets
  • 8. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Project Management Plan Monitor Stakeholder engagement -> Inputs -> PMP Stakeholder engagement plan Resource management Plan Communication Management plan Following PMP/subsidiary plans may help in monitoring stakeholder engagement.
  • 9. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Project documents • Important tool used to manage & resolve issues. • Helps to monitor stakeholder related issues & disputes. • Track end to end progress on issue resolutions. Issue log: Monitor Stakeholder engagement -> Inputs -> Project documents Stakeholder Register Issue log Project Communication Risk Register Lessons learned register Review project document to ensure they support effective stakeholder engagement & management
  • 10. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Work Performance Data It’s a raw observations & measurements identified during Direct and Manage Project work. Contains data such as which stakeholders has completed or delayed tasks/milestones. CR’s, issues raised by stakeholders etc Executing PG -> Direct and Manage Project work Work Performance Data Monitoring & Controlling PG Monitor Stakeholder Engagement. Monitor Stakeholder Engagement->Input->WPD
  • 11. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engagement -> ITTO Data analysis Meetings Decision making Data Representation Communication skills Interpersonal and team skills
  • 12. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Data analysis Following data analysis techniques could be used to monitor stakeholder engagement. Monitor Stakeholder engagement -> ITTO -> Data analysis Stakeholder Analysis • It helps determine the current position of stakeholders with regards to their engagement level. Root cause analysis • It used to determine the underlying reason, why stakeholder engagement is not yet getting the expected results.. Alternative analysis • It is used to evaluate options to respond to variances in the desired results of stakeholder engagement.
  • 13. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Decision making Following Decision making techniques can be used for monitoring stakeholder engagement. Monitor Stakeholder engagement -> ITTO -> Decision making Multi-criteria decision analysis • Several factors for successful stakeholder engagement are prioritized and weighted. Voting • It is used to select the best response for a variance in stakeholder engagement.
  • 14. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Data Representation Monitor Stakeholder engagement -> ITTO -> Data Representation Following Data Representation techniques may help in monitoring stakeholder engagement. Stakeholder engagement assessment matrix • Compare current engagement level to planned level. • Unaware, Resistant, Neutral, Supportive, Leading C: Current engagement level D: Desired engagement level Develop a plan to change engagement level from Current to Desired.
  • 15. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Communication skills Following Communication skills may help in monitoring stakeholder engagement. Presentation: • It provide clear information to stakeholders. • More effective than e-mails, newsletters • Provide an opportunity for real-time reaction from stakeholders Feedback • Feedback is used to ensure that the information to stakeholders is received and understood. Monitor Stakeholder engagement -> ITTO -> Communication skills
  • 16. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engag. -> ITTO -> Interpersonal & team skills Interpersonal and team skills Following Interpersonal and team skills may help in monitoring stakeholder engagement. Active listening Cultural awareness Leadership Networking Political awareness • Reduces misunderstandings and miscommunication Active listening • Help plan communications based on the cultural differences and requirements of stakeholders and team members. Cultural awareness • Help communicate the vision of project & inspire them to support project. Leadership
  • 17. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engag. -> ITTO -> Interpersonal & team skills Interpersonal and team skills Following Interpersonal and team skills may help in monitoring stakeholder engagement. Active listening Cultural awareness Leadership Networking Political awareness • Helps PM to learn about levels of engagement of stakeholders.Networking • Help understand organization strategies • Understand which stakeholder uses power and influence. • Helps develop an ability to communicate with these stakeholders. Political awareness
  • 18. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Meetings: are used to assess current stakeholder engagement levels and compare them to planned levels. Status / Stand-up meetings Retrospectives Steering committees Risk/ Issues review Meetings Monitor Stakeholder Engagement->T&T-> Meetings
  • 19. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder engagement -> Outputs Work Performance Information Change requests PMP updates Project document updates
  • 20. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Work Performance Information WPI represents the current status of stakeholder engagement. E.g., Current level of stakeholder support to the project, as compared to the desired levels. Further WPI is contextualized with WPI from other control processes to generate reports. Monitor Stakeholder Engagement->Outputs->WPI Monitoring & Controlling PG -> Monitor & control project work WPI Monitor Stakeholder Engagement T&T: Stakeholder engagement assessment matrix
  • 21. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) CR may be raised to change the Stakeholder engagement plan to include new engagement strategy or update existing. Corrective actions • Lead to improve stakeholder engagement Preventive actions • Reduce stakeholder issues Monitor Stakeholder Engagement->Outputs->Change Request Change requests
  • 22. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) PMP updates Following PMP/ subsidiary plans may get updated Monitor Stakeholder engag. -> Output -> PMP updates Stakeholder engagement plan • Any updates regarding information about stakeholders • Update to engagement strategy. Resource management Plan • The project team’s responsibilities for stakeholder engagement activities. Communication Management plan: • The communication strategies for engaging stakeholders may need to be updated.
  • 23. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Project document updates Following project documents may get updated Monitor Stakeholder engag. -> Output -> Project document updates Stakeholder Register • new information about stakeholders is updated. Issue log • Change in stakeholders attitudes towards any of the existing issues in the issue log. Lessons learned register • Lessons learned about challenges and how they could have been avoided. Risk Register • Stakeholders specific Risks need to be updated as a result of interaction with the stakeholders.
  • 24. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Monitor Stakeholder Engagement -> Review Monitor Stakeholder Engagement Definition Monitor Stakeholder Engagement - ITTO Data analysis - Root cause & Alternative analysis Decision making – Voting & MCDA Interpersonal and team skills Communication skills: Presentation, Feedback
  • 25. PMBOK 6 - All rights reserved – 2019, By: Anand Bobade (nmbobade@gmail.com) Project Stakeholder Management -> Complete review Identify Stakeholders Plan Stakeholder Engagement Manage Stakeholder Engagement Monitor Stakeholder Engagement I P E MC
  • 26. No one will believe in you until you believe in you. Robin Sharma