Chap 8.1 Plan quality management

PMBOK 6 - All rights reserved 2019, By: Anand Bobade (nmbobade@gmail.com)
PMP
Trainer: Anand BobadePMBOK 6th Edition, 2019, All rights reserved.
Chapter 8 –
Project Quality Management
Plan Quality
management
SIXTH EDITION

8.1 Plan Quality Management
Overview
Plan Quality Management definition
Plan Quality Management – ITTO
Test & inspection planning
Cost of Quality and Cost benefit analysis
What is Quality Management Plan?
Review

Quality Management processes
Plan Quality
management
Manage Quality Control QualityP MCE

Overview
Client tests concrete strength and says “concrete
does not meet stated requirements”
Client Rejects the deliverables.
Whose
fault is this?
Why this
happened?

Finding existing quality standard & practices.
Create additional project specific practices & standards.
Determine work to meet the standards.
Determine how you will measure to ensure deliverables meet the
standards.
Perform cost benefit analysis and determine cost of quality?
Balance the need of quality with scope, cost, time, risk, resources &
customer satisfaction.
Create process improvement plan & quality management plan.
Overview

Identifying quality requirements & standards for project & it’s
deliverables, & documenting how project will demonstrate
compliance with quality requirements.
It provides guidance & direction on how quality will be
managed & validated throughout Project.
Plan Quality Management -> Definition
Project
Requiremen
ts
Identify
Document

8.1 Plan Quality Management -> ITTO
Expert Judgment
Data Gathering
Data analysis
Decision Making
Data Representation
Test & inspection
planning
Meetings
Project Charter
Project Management
Plan
Project Documents
Enterprise
Environmental Factors
Organizational Process
Assets
Quality Management
plan
Quality Metrics
PMP updates
Project document
updates
Inputs Tools & Techniques Outputs

Project Charter
Project Management
Plan
Project Documents
Enterprise
Organizational Process
Assets
Plan Quality Management->Input

Project Charter
Contains the high-level project description and the product characteristics
any requirements for the final product to be approved by the customer
Plan Quality Management->Input-> Project Charter

Project
Management Plan
Plan Quality Management->Input -> PMP
Requirements
Management plan
Scope baseline
Risk Management
plan
Stakeholder
Management plan
Following PMP subsidiary plans & baselines can be used as input:

Project Documents
Following Project Documents can be used as input:
Plan Quality Management->Input -> Project Documents
Assumption log
Requirements
documentation
Requirements
Traceability Matrix
Risk Register Stakeholder Register

Enterprise
Government agency regulations regarding health & Safety
Rules, standards & guidelines specific to application area.
Working or operating conditions.
Plan Quality Management->Input->EEF

Organizational
Process Assets
Plan Quality Management->Input-> OPA
Policies, processes &
Procedures
Lessons learned
Register
Templates – Check
sheets
Following OPA can be used as input:

Plan Quality Management->T&T
Expert Judgment Data Gathering Data analysis Decision Making
Data Representation
Test & inspection
planning
Meetings

Expert Judgment
Quality planning
& improvements
Quality
assurance
Quality control Quality systems
Plan Quality Management->T&T-> Expert Judgment
Experts are sought with expertise in anything to do with quality:

Data Gathering
Benchmarking Brainstorming Interviews
Plan Quality Management->T&T-> Data Gathering
Following Data Gathering techniques will be used:

Plan Quality Management->T&T-> Data Gathering -> Benchmarking
Used to:
Identify best practices
Generate ideas for
improvement
Basis for measuring
performance.
Standard:
EN 60529
Comparing actual or planned practices, such as
processes & operations, to those of comparable
organizations.
Data Gathering
The organizations compared during benchmarking can be internal or external.

Plan Quality Management->T&T-> Data Gathering -> Brainstorming
Brainstorming:
• Generate and collect Multiple ideas related to project and product
requirements.
Data Gathering

Data Gathering
Interviews:
Approach to elicit information from stakeholders by directly
talking to them.
Plan Quality Management->T&T-> Data Gathering -> Interviews
Project participants
Sponsors
Other executives
Subject matter experts

Data analysis
Cost Benefit
analysis
Cost of Quality
Plan Quality Management->T&T-> Data analysis
Following Data analysis techniques will be used:

Plan Quality Management->T&T-> Data analysis -> Cost of Quality
Costof
Quality
Cost of
conformance
Prevention costs
(Build quality
product)
Training, Process
documentation,
Testing equipment's,
Time required
Appraisal costs
(Asses quality of the
product)
Conducting test,
Destructive testing,
Inspecting
deliverables
Cost of non
conformance
Internal failure costs
(Failure found by
the project)
Rework, Scrap
External failure
costs
(Failure found by the
customer)
Product recall,
Liabilities, Warranty
work, lost business &
credibility
Moneyspentduring
theprojecttoavoidthe
failures
Moneyspentduring&
aftertheproject
becauseoffailures
Data analysis
Cost of Quality

Cost-benefit Analysis: A financial analysis tool used to determine the
benefits provided by a project against its costs.
Plan Quality Management->T&T->Data analysis ->Cost Benefit Analysis
Benefits
Less rework
Higher
productivity
Lower costs
Increased
stakeholder
satisfaction.
The primary cost of meeting quality requirements is expenses associated
with quality management activities.
Cost of quality
Data analysis

Data Representation
Following Data Representation techniques will be used:
Flowcharts Logical data Model Matrix diagrams
Mind mapping
Plan Quality Management->T&T-> Data Representation

Flowcharts (or process maps):
• Take outputs from one process, & use them as inputs in another
process, which then takes tools & techniques to create new outputs,
used in other processes.
Plan Quality Management->T&T-> Data Representation-> Flowcharts
Used in:
Quality planning
Estimate cost of quality
Process communication
Analyse quality problem
• Suppliers, Inputs, Process, Outputs, CustomersSIPOC:
Data Representation

Matrix Diagram:
• It shows relationship between factors, causes, and objectives.
• It provides a compact way of representing many-to-many
relationships of varying strength.
List 1 List 2
Item1 Item A
Item2 Item B
Item3 Item C
Item4 Item D
Item5 Item E
ItemA
ItemB
ItemC
ItemD
ItemE
Item1 O
Item2 O O
Item3 O O O
Item4 O
Item5 O
Plan Quality Management->T&T-> Data Representation-> Matrix Diagram
Data Representation

Data Representation
Plan Quality Management->T&T-> Data Representation-> Matrix Diagram
# Defect description
Module1
Module2
Module3
Module4
Module5
Module6
Module7
Module8
Module9
Module10
1 System is calculating wrong totals
2 System not meeting Performance
3 Background colour is not as per
specification.
4 Validation message box has wrong
message.
5 System
Matrix Diagram:
• It shows relationship between factors, causes, and objectives.
• It provides a compact way of representing many-to-many
relationships of varying strength.
# Defect description
Module1
Module2
Module3
Module4
Module5
Module6
Module7
Module8
Module9
Module10
1 System is calculating wrong totals O O O O O O
2 System not meeting Performance O O O O
3 Background colour is not as per
specification.
O O O O O O O O O O
4 Validation message box has wrong
message.
O O O O
5 System O O O O O O O

Data Representation
Mind mapping:
• Ideas created through brainstorming are consolidated
into a single map to reflect commonality & differences.
Plan Quality Management->T&T-> Data Representation->Mind mapping
Used for:
Thinking through
complex problems.
Summarizing
information
Consolidating
information
Presenting information

Test & inspection
planning
How to test or inspect the product or deliverable to meet the requirements
How to meet the goal for the product’s performance and reliability
Software projects –Alpha and beta tests
Construction projects–Strength tests
Manufacturing–Inspection
Engineering–Field and non destructive tests
Plan Quality Management->T&T-> Test & inspection planning
Examples

Decision Making
Prioritization matrices
• Used when deciding which design features are Critical to
Quality, or in making a decision.
Plan Quality Management->T&T-> Decision Making

Plan Quality Management->Outputs
Quality Management
plan
Quality Metrics PMP updates
Project document
updates

Quality
Management Plan
Quality management plans explains how organizations quality policies will be
implemented.
Quality standards
Quality objectives
Quality roles and responsibilities
Project deliverables and processes subject to quality review
Quality control and quality management activities planned
Quality tools that will be used
Procedures - non-conformances, corrective actions and
continuous improvement
Plan Quality Management->Outputs ->QMP

Quality metrics
Describes a project or product attribute and how the control quality will verify the
compliance to it.
Translate customer needs into acceptable performance measures in both products and
processes.
Plan Quality Management->Outputs->Quality Metrics
Tactical Measure
Time
Cost
Resources
Scope
Sample Indicator
Schedule Performance Index (SPI) = Earned Value / Planned Value
Cost Performance Index (CPI) = Earned Value / Actual Cost
Amount of hours overspent per Testing cycle
Number of Change Requests

PMP updates
Scope baseline
Risk Management
plan
Plan Quality Management->Outputs-> PMP updates
PMP components which are updated as a result of this process

Project documents
updates
Plan Quality Management->Outputs -> Project documents updates
Project documents updated as a result of this process are:
Lessons Learned
Register
Requirements
Traceability Matrix
Risk Register
Stakeholder
Register

Plan Quality Management -> Review
Overview
Plan Quality Management definition
Plan Quality Management – ITTO
Test & inspection planning
Cost of Quality and Cost benefit analysis
What is Quality Management Plan?

Quality questions create a quality life. Successful people asks better
questions, and as a result they get better answers.
Tony Robbins
Golden Temple, India
(Serves free food to 100,000 people daily)

Chap 8.1 Plan quality management

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