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1 
Economic Recovery Index 
Economic Recovery Index 
An Amárach Research Briefing September 2014 
© Amárach Research
2 
Economic Recovery Index 
Cautious Optimism The clouds are lifting, but people haven’t put away their umbrellas: nevertheless, our survey shows continuing improvement in consumer feelings about the economy, and a growing willingness to spend. The Economic Recovery Index reached another record high this month, following a series of highs since the spring. A majority of Irish people continue to say the economy is clearly improving; only a minority feel it’s bad or just stable. As we enter the last quarter of 2014, the prospects for Irish consumer markets have improved markedly compared to the first quarter…
3 
Economic Recovery Index 
The Emotional Recovery We have been reporting our monthly Economic Recovery Index since April 2009. We set out over five years ago to assess the psychological impact of the recession and to chart our ‘emotional progress’ towards recovery alongside our ‘economic progress’. This report summarises our Economic Recovery Index results from April 2009 to September 2014. The most recent fieldwork was conducted during 12th-20th September 2014 inclusive. The full data series is on our website – details at the end of this report.
Economic Recovery Index
5 
Economic Recovery Index Using the answers to the question on ‘stages of recovery’ we have created the Economic Recovery Index, which ranges from 0 to 100 (0 = deep recession; 100 = back to peak). Our Index reached a new record level in September 2014: 
The Economic Recovery Index 
Source: Amárach Research, September 2014 
0 
5 
10 
15 
20 
25 
30 
35 
40 
45 
Apr '09 
Jun 
July 
Aug 
Sept 
Oct 
Nov 
Dec 
Jan'10 
Feb 
Mar 
Apr 
May 
June 
July 
Aug 
Sept 
Oct 
Nov 
Dec 
Jan'11 
Feb 
Mar 
Apr 
May 
June 
July 
Aug 
Sept 
Oct 
Nov 
Dec 
Jan '12 
Feb 
Mar 
Apr 
May 
June 
July 
Aug 
Sept 
Oct 
Nov 
Dec 
Jan'13 
Feb 
Mar 
Apr 
May 
June 
July 
Aug 
Sept 
Oct 
Nov 
Dec 
Jan'14 
Feb 
Mar 
Apr 
May 
June 
July 
Aug 
Sept 
the ERI is getting closer to the 40 barrier…
6 
Economic Recovery Index 
A Matter of Measurement 
Aug ’14: 16% 
Sept ’14: 15% 
Aug ’14: 33% 
Sept ’14: 33% 
Aug ’14: 38% 
Sept ’14: 39% 
Aug ’14: 13% 
Sept ’14: 13% 
Aug ’14: 0% 
Sept ’14: 1% Every month we survey a representative, online sample of 1,000 adults and ask them to tell us which one statement ‘best describes the economic situation in Ireland right now’ (listed below) For the first time in over 5 years, the majority of Irish people say the economy is improving:
7 
Economic Recovery Index 
ERI Summary Table 
Which one statement ‘best describes the economic situation in Ireland right now’? % choosing each statement: 
% 
The economic situation in Ireland is getting worse 
The economic situation is bad but has stabilized 
The economic situation is bad but showing a few signs of improvement 
The economic situation is getting better and showing clear signs of improvement 
The economic situation is good and almost fully recovered 
Economic Recovery Index 
Sep-09 
50 
28 
21 
1 
0 
18.4 
Sep-10 
45 
32 
21 
2 
0 
19.2 
Sep-11 
48 
30 
21 
1 
0 
19.0 
Sep-12 
46 
28 
23 
2 
1 
20.8 
Sep-13 
35 
31 
30 
4 
0 
25.7 
Aug-14 
16 
33 
38 
13 
0 
37.2 
Sep-14 
15 
33 
39 
13 
1 
38.1 
twice as many people see signs of improvement as five years ago
8 
Economic Recovery Index 
Uneven Recovery 
Which one statement ‘best describes the economic situation in Ireland right now’? (by sex, age, class, Dublin) 
Source: Amárach Research, September 2014 
September 2014 
TOTAL 
Male 
Female 
25-34 
35-44 
45-54 
BOI 
PTSB 
Dunnes 
O2 
V’fone 
1000 
494 
506 
223 
187 
156 
284 
172 
159 
207 
353 
The economic situation in Ireland is getting worse 
14% 
14% 
15% 
12% 
16% 
16% 
13% 
19% 
12% 
15% 
13% 
The economic situation is bad but has stabilized 
32% 
32% 
32% 
36% 
34% 
35% 
36% 
25% 
33% 
31% 
34% 
The economic situation is bad but showing a few signs of improvement 
38% 
36% 
41% 
36% 
35% 
41% 
37% 
37% 
41% 
41% 
38% 
The economic situation is getting better and showing clear signs of improvement 
13% 
16% 
9% 
11% 
12% 
8% 
13% 
17% 
11% 
11% 
13% 
The economic situation is good and almost fully recovered from the recession 
1% 
* 
1% 
1% 
0 
0 
* 
1% 
0 
* 
* 
ERI Score 
38.1 
39.2 
37.0 
37.2 
35.8 
36.2 
38.5 
38.6 
38.2 
37.7 
38.6
Consumer Impact
10 
Economic Recovery Index 
Consumer Sentiment Summary Table I 
% agree strongly/slightly with selected statements: 
% 
Ireland will be through the worst of the recession in 12 months time 
I feel I am financially comfortable enough to make it through the recession 
I am optimistic in spite of the current economic situation 
Right now it seems like the recession is affecting other people more than it is affecting me 
Sep-09 
46 
48 
62 
60 
Sep-10 
31 
41 
46 
53 
Sep-11 
26 
38 
47 
49 
Sep-12 
24 
35 
46 
42 
Sep-13 
28 
38 
45 
46 
Aug-14 
41 
44 
53 
47 
Sep-14 
45 
42 
54 
44 
nearly half expect Ireland to be through worst of recession in 12 months time
11 
Economic Recovery Index 
Unaffected? 
% of Irish adults who agree/disagree with the statement (by sex, age, class, Dublin): “Right now the recession is affecting other people more than it’s affecting me” 
Source: Amárach Research, September 2014 
September 2014 
TOTAL 
Male 
Female 
25-34 
35-44 
45-54 
BOI 
PTSB 
Dunnes 
O2 
V’fone 
Weighted Sample 
1000 
494 
506 
223 
187 
156 
284 
172 
159 
207 
353 
Strongly Agree 
18% 
20% 
16% 
15% 
20% 
13% 
23% 
16% 
19% 
21% 
19% 
Slightly Agree 
26% 
25% 
28% 
30% 
22% 
18% 
23% 
27% 
33% 
26% 
27% 
Neither/Nor 
18% 
20% 
16% 
17% 
22% 
20% 
16% 
23% 
17% 
15% 
18% 
Slightly Disagree 
20% 
19% 
21% 
20% 
20% 
27% 
24% 
13% 
17% 
20% 
18% 
Strongly Disagree 
15% 
15% 
16% 
14% 
15% 
20% 
11% 
20% 
13% 
15% 
16%
12 
Economic Recovery Index 
Consumer Sentiment Summary Table II 
% agree strongly/slightly with selected statements: 
% 
I am more relaxed about spending money than I was a few months ago 
I am saving a lot more than before because of the recession 
My main financial priority is to pay off my debts as quickly as possible 
I would be happy to borrow money from a bank if I need to 
Sep-09 
18 
Sep-10 
18 
24 
56 
27 
Sep-11 
14 
23 
59 
23 
Sep-12 
13 
26 
56 
24 
Sep-13 
19 
26 
57 
25 
Aug-14 
28 
27 
56 
27 
Sep-14 
26 
25 
57 
28 
willingness to borrow from banks continues to improve cautiously
13 
Economic Recovery Index 
Purses & Wallets 
% of Irish adults who agree/disagree with the statement: “I would be happy to borrow from the bank if I needed to” 
Source: Amárach Research, September 2014 
September 2014 
TOTAL 
Male 
Female 
25-34 
35-44 
45-54 
BOI 
PTSB 
Dunnes 
O2 
V’fone 
Weighted Sample 
1000 
494 
506 
223 
187 
156 
284 
172 
159 
207 
353 
Strongly Agree 
8% 
11% 
6% 
8% 
12% 
10% 
7% 
9% 
9% 
13% 
9% 
Slightly Agree 
19% 
22% 
17% 
25% 
24% 
20% 
21% 
18% 
16% 
19% 
19% 
Neither/Nor 
14% 
17% 
12% 
19% 
14% 
12% 
15% 
14% 
19% 
11% 
13% 
Slightly Disagree 
21% 
19% 
23% 
17% 
21% 
23% 
20% 
21% 
20% 
19% 
21% 
Strongly Disagree 
33% 
31% 
35% 
27% 
28% 
33% 
34% 
34% 
33% 
35% 
36%
14 
Economic Recovery Index 
Consumer Sentiment Summary Table III 
% agree strongly/slightly with selected statements: 
% 
I always buy the lowest price products or services 
I am always on the lookout for opportunities to switch to cheaper suppliers 
I have more choice than before when it comes to products and services 
I always buy Irish when I can 
Apr-13 
57 
71 
52 
52 
May-13 
58 
69 
54 
54 
Jun-13 
55 
70 
55 
51 
Jul-13 
56 
70 
52 
53 
Aug-13 
57 
70 
53 
53 
Sep-13 
59 
72 
53 
54 
Oct-13 
58 
69 
52 
51 
Nov-13 
56 
69 
55 
51 
Dec-13 
54 
68 
54 
53 
Jan-14 
59 
74 
56 
54 
Feb-14 
56 
70 
57 
52 
Mar-14 
57 
68 
56 
48 
Apr-14 
56 
69 
54 
50 
May-14 
60 
72 
55 
51 
Jun-14 
55 
70 
58 
52 
Jul-14 
58 
72 
58 
48 
Aug-14 
56 
71 
60 
51 
Sep-14 
55 
74 
61 
53
Mood of the Nation
16 
Economic Recovery Index 
The Mood of the Nation 1 
Did you experience any of these feelings a lot of the day yesterday? % saying Yes: April 2009 to September 2014 
Source: Amárach Research, September 2014 
0% 
10% 
20% 
30% 
40% 
50% 
60% 
70% 
Apr '09 
Jun 
Aug 
Oct 
Dec 
Feb 
Apr 
June 
Aug 
Oct 
Dec 
Feb 
Apr 
June 
Aug 
Oct 
Dec 
Feb 
Apr 
June 
Aug 
Oct 
Dec 
Feb 
Apr 
June 
Aug 
Oct 
Dec 
Feb 
Apr 
June 
Aug 
Enjoyment 
Happiness 
Stress 
Worry
17 
Economic Recovery Index 
The Mood of the Nation 2 
Did you experience any of these feelings a lot of the day yesterday? % saying Yes: April 2009 to September 2014 
Source: Amárach Research, September 2014 
0% 
5% 
10% 
15% 
20% 
25% 
30% 
35% 
40% 
Apr '09 
Jun 
Aug 
Oct 
Dec 
Feb 
Apr 
June 
Aug 
Oct 
Dec 
Feb 
Apr 
June 
Aug 
Oct 
Dec 
Feb 
Apr 
June 
Aug 
Oct 
Dec 
Feb 
Apr 
June 
Aug 
Oct 
Dec 
Feb 
Apr 
June 
Aug 
Anxiety 
Sadness 
Pain 
Anger
18 
Economic Recovery Index 
Changing Moods 
Source: Amárach Research, September 2014 
September 2014 
TOTAL 
Male 
Female 
25-34 
35-44 
45-54 
BOI 
PTSB 
Dunnes 
O2 
V’fone 
1000 
494 
506 
223 
187 
156 
284 
172 
159 
207 
353 
Enjoyment 
59% 
61% 
58% 
53% 
58% 
62% 
62% 
62% 
56% 
61% 
59% 
Happiness 
56% 
57% 
55% 
49% 
58% 
57% 
61% 
54% 
57% 
56% 
56% 
Stress 
41% 
36% 
46% 
49% 
40% 
44% 
40% 
42% 
46% 
38% 
43% 
Worry 
37% 
37% 
37% 
45% 
41% 
40% 
38% 
35% 
37% 
36% 
38% 
Anxiety 
31% 
27% 
34% 
37% 
31% 
25% 
33% 
35% 
27% 
33% 
28% 
Boredom 
25% 
25% 
25% 
30% 
23% 
22% 
24% 
28% 
25% 
24% 
23% 
Physical Pain 
24% 
21% 
27% 
21% 
19% 
26% 
24% 
30% 
25% 
29% 
24% 
Sadness 
21% 
18% 
25% 
21% 
17% 
23% 
23% 
18% 
17% 
25% 
18% 
Anger 
15% 
17% 
13% 
18% 
15% 
14% 
18% 
16% 
12% 
15% 
13% 
Fear 
10% 
11% 
10% 
12% 
13% 
10% 
12% 
13% 
10% 
10% 
9% 
Did you experience any of these feelings a lot of the day yesterday? % saying Yes: September 2014
Amárach Outlook
20 
Economic Recovery Index 
Autumnal Turn Moods are catching, so if the current emotional and intentional momentum continues we can expect to see a gradual increase in the share of consumers more prepared to open their purses & wallets. Only then will the recovery become much more manifest for the nation as a whole. We hope this edition of the Economic Recovery Index has given you some food for thought about the opportunities that lie ahead – we’d be happy to share other ideas with you on how to leverage the new momentum. 
For more on the ERI see: http://www.amarach.com/resources/economic-recovery-index.htm
we ask better questions so you get better answers 
Image: http://yourawakenedself.com/tag/jacob-nordby/
Amárach Research and Chilli Pepper Marketing have created the inaugural Loyalty Performance Index (LPI) and report, which is the first ever independent report on loyalty programmes in Ireland. 
This unique research model has been developed to identify loyalty winners and provide useful benchmarking data for any Brands currently running or planning to embark on a loyalty programme. 
If Brands would like to arrange a confidential briefing on the Loyalty Performance Index, then contact either: Gerard O’Neill (gerard.oneill@amarach.com) or Leanne Papaioannou (leanne@chillipepper.ie)
Trends Report 
e. info@amarach.com t. 01 410 5200 w. www.amarach.com b. www.amarach.com/blog t. twitter.com/AmarachResearch

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Amárach Economic Recovery Index September 2014

  • 1. 1 Economic Recovery Index Economic Recovery Index An Amárach Research Briefing September 2014 © Amárach Research
  • 2. 2 Economic Recovery Index Cautious Optimism The clouds are lifting, but people haven’t put away their umbrellas: nevertheless, our survey shows continuing improvement in consumer feelings about the economy, and a growing willingness to spend. The Economic Recovery Index reached another record high this month, following a series of highs since the spring. A majority of Irish people continue to say the economy is clearly improving; only a minority feel it’s bad or just stable. As we enter the last quarter of 2014, the prospects for Irish consumer markets have improved markedly compared to the first quarter…
  • 3. 3 Economic Recovery Index The Emotional Recovery We have been reporting our monthly Economic Recovery Index since April 2009. We set out over five years ago to assess the psychological impact of the recession and to chart our ‘emotional progress’ towards recovery alongside our ‘economic progress’. This report summarises our Economic Recovery Index results from April 2009 to September 2014. The most recent fieldwork was conducted during 12th-20th September 2014 inclusive. The full data series is on our website – details at the end of this report.
  • 5. 5 Economic Recovery Index Using the answers to the question on ‘stages of recovery’ we have created the Economic Recovery Index, which ranges from 0 to 100 (0 = deep recession; 100 = back to peak). Our Index reached a new record level in September 2014: The Economic Recovery Index Source: Amárach Research, September 2014 0 5 10 15 20 25 30 35 40 45 Apr '09 Jun July Aug Sept Oct Nov Dec Jan'10 Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan'11 Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan '12 Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan'13 Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan'14 Feb Mar Apr May June July Aug Sept the ERI is getting closer to the 40 barrier…
  • 6. 6 Economic Recovery Index A Matter of Measurement Aug ’14: 16% Sept ’14: 15% Aug ’14: 33% Sept ’14: 33% Aug ’14: 38% Sept ’14: 39% Aug ’14: 13% Sept ’14: 13% Aug ’14: 0% Sept ’14: 1% Every month we survey a representative, online sample of 1,000 adults and ask them to tell us which one statement ‘best describes the economic situation in Ireland right now’ (listed below) For the first time in over 5 years, the majority of Irish people say the economy is improving:
  • 7. 7 Economic Recovery Index ERI Summary Table Which one statement ‘best describes the economic situation in Ireland right now’? % choosing each statement: % The economic situation in Ireland is getting worse The economic situation is bad but has stabilized The economic situation is bad but showing a few signs of improvement The economic situation is getting better and showing clear signs of improvement The economic situation is good and almost fully recovered Economic Recovery Index Sep-09 50 28 21 1 0 18.4 Sep-10 45 32 21 2 0 19.2 Sep-11 48 30 21 1 0 19.0 Sep-12 46 28 23 2 1 20.8 Sep-13 35 31 30 4 0 25.7 Aug-14 16 33 38 13 0 37.2 Sep-14 15 33 39 13 1 38.1 twice as many people see signs of improvement as five years ago
  • 8. 8 Economic Recovery Index Uneven Recovery Which one statement ‘best describes the economic situation in Ireland right now’? (by sex, age, class, Dublin) Source: Amárach Research, September 2014 September 2014 TOTAL Male Female 25-34 35-44 45-54 BOI PTSB Dunnes O2 V’fone 1000 494 506 223 187 156 284 172 159 207 353 The economic situation in Ireland is getting worse 14% 14% 15% 12% 16% 16% 13% 19% 12% 15% 13% The economic situation is bad but has stabilized 32% 32% 32% 36% 34% 35% 36% 25% 33% 31% 34% The economic situation is bad but showing a few signs of improvement 38% 36% 41% 36% 35% 41% 37% 37% 41% 41% 38% The economic situation is getting better and showing clear signs of improvement 13% 16% 9% 11% 12% 8% 13% 17% 11% 11% 13% The economic situation is good and almost fully recovered from the recession 1% * 1% 1% 0 0 * 1% 0 * * ERI Score 38.1 39.2 37.0 37.2 35.8 36.2 38.5 38.6 38.2 37.7 38.6
  • 10. 10 Economic Recovery Index Consumer Sentiment Summary Table I % agree strongly/slightly with selected statements: % Ireland will be through the worst of the recession in 12 months time I feel I am financially comfortable enough to make it through the recession I am optimistic in spite of the current economic situation Right now it seems like the recession is affecting other people more than it is affecting me Sep-09 46 48 62 60 Sep-10 31 41 46 53 Sep-11 26 38 47 49 Sep-12 24 35 46 42 Sep-13 28 38 45 46 Aug-14 41 44 53 47 Sep-14 45 42 54 44 nearly half expect Ireland to be through worst of recession in 12 months time
  • 11. 11 Economic Recovery Index Unaffected? % of Irish adults who agree/disagree with the statement (by sex, age, class, Dublin): “Right now the recession is affecting other people more than it’s affecting me” Source: Amárach Research, September 2014 September 2014 TOTAL Male Female 25-34 35-44 45-54 BOI PTSB Dunnes O2 V’fone Weighted Sample 1000 494 506 223 187 156 284 172 159 207 353 Strongly Agree 18% 20% 16% 15% 20% 13% 23% 16% 19% 21% 19% Slightly Agree 26% 25% 28% 30% 22% 18% 23% 27% 33% 26% 27% Neither/Nor 18% 20% 16% 17% 22% 20% 16% 23% 17% 15% 18% Slightly Disagree 20% 19% 21% 20% 20% 27% 24% 13% 17% 20% 18% Strongly Disagree 15% 15% 16% 14% 15% 20% 11% 20% 13% 15% 16%
  • 12. 12 Economic Recovery Index Consumer Sentiment Summary Table II % agree strongly/slightly with selected statements: % I am more relaxed about spending money than I was a few months ago I am saving a lot more than before because of the recession My main financial priority is to pay off my debts as quickly as possible I would be happy to borrow money from a bank if I need to Sep-09 18 Sep-10 18 24 56 27 Sep-11 14 23 59 23 Sep-12 13 26 56 24 Sep-13 19 26 57 25 Aug-14 28 27 56 27 Sep-14 26 25 57 28 willingness to borrow from banks continues to improve cautiously
  • 13. 13 Economic Recovery Index Purses & Wallets % of Irish adults who agree/disagree with the statement: “I would be happy to borrow from the bank if I needed to” Source: Amárach Research, September 2014 September 2014 TOTAL Male Female 25-34 35-44 45-54 BOI PTSB Dunnes O2 V’fone Weighted Sample 1000 494 506 223 187 156 284 172 159 207 353 Strongly Agree 8% 11% 6% 8% 12% 10% 7% 9% 9% 13% 9% Slightly Agree 19% 22% 17% 25% 24% 20% 21% 18% 16% 19% 19% Neither/Nor 14% 17% 12% 19% 14% 12% 15% 14% 19% 11% 13% Slightly Disagree 21% 19% 23% 17% 21% 23% 20% 21% 20% 19% 21% Strongly Disagree 33% 31% 35% 27% 28% 33% 34% 34% 33% 35% 36%
  • 14. 14 Economic Recovery Index Consumer Sentiment Summary Table III % agree strongly/slightly with selected statements: % I always buy the lowest price products or services I am always on the lookout for opportunities to switch to cheaper suppliers I have more choice than before when it comes to products and services I always buy Irish when I can Apr-13 57 71 52 52 May-13 58 69 54 54 Jun-13 55 70 55 51 Jul-13 56 70 52 53 Aug-13 57 70 53 53 Sep-13 59 72 53 54 Oct-13 58 69 52 51 Nov-13 56 69 55 51 Dec-13 54 68 54 53 Jan-14 59 74 56 54 Feb-14 56 70 57 52 Mar-14 57 68 56 48 Apr-14 56 69 54 50 May-14 60 72 55 51 Jun-14 55 70 58 52 Jul-14 58 72 58 48 Aug-14 56 71 60 51 Sep-14 55 74 61 53
  • 15. Mood of the Nation
  • 16. 16 Economic Recovery Index The Mood of the Nation 1 Did you experience any of these feelings a lot of the day yesterday? % saying Yes: April 2009 to September 2014 Source: Amárach Research, September 2014 0% 10% 20% 30% 40% 50% 60% 70% Apr '09 Jun Aug Oct Dec Feb Apr June Aug Oct Dec Feb Apr June Aug Oct Dec Feb Apr June Aug Oct Dec Feb Apr June Aug Oct Dec Feb Apr June Aug Enjoyment Happiness Stress Worry
  • 17. 17 Economic Recovery Index The Mood of the Nation 2 Did you experience any of these feelings a lot of the day yesterday? % saying Yes: April 2009 to September 2014 Source: Amárach Research, September 2014 0% 5% 10% 15% 20% 25% 30% 35% 40% Apr '09 Jun Aug Oct Dec Feb Apr June Aug Oct Dec Feb Apr June Aug Oct Dec Feb Apr June Aug Oct Dec Feb Apr June Aug Oct Dec Feb Apr June Aug Anxiety Sadness Pain Anger
  • 18. 18 Economic Recovery Index Changing Moods Source: Amárach Research, September 2014 September 2014 TOTAL Male Female 25-34 35-44 45-54 BOI PTSB Dunnes O2 V’fone 1000 494 506 223 187 156 284 172 159 207 353 Enjoyment 59% 61% 58% 53% 58% 62% 62% 62% 56% 61% 59% Happiness 56% 57% 55% 49% 58% 57% 61% 54% 57% 56% 56% Stress 41% 36% 46% 49% 40% 44% 40% 42% 46% 38% 43% Worry 37% 37% 37% 45% 41% 40% 38% 35% 37% 36% 38% Anxiety 31% 27% 34% 37% 31% 25% 33% 35% 27% 33% 28% Boredom 25% 25% 25% 30% 23% 22% 24% 28% 25% 24% 23% Physical Pain 24% 21% 27% 21% 19% 26% 24% 30% 25% 29% 24% Sadness 21% 18% 25% 21% 17% 23% 23% 18% 17% 25% 18% Anger 15% 17% 13% 18% 15% 14% 18% 16% 12% 15% 13% Fear 10% 11% 10% 12% 13% 10% 12% 13% 10% 10% 9% Did you experience any of these feelings a lot of the day yesterday? % saying Yes: September 2014
  • 20. 20 Economic Recovery Index Autumnal Turn Moods are catching, so if the current emotional and intentional momentum continues we can expect to see a gradual increase in the share of consumers more prepared to open their purses & wallets. Only then will the recovery become much more manifest for the nation as a whole. We hope this edition of the Economic Recovery Index has given you some food for thought about the opportunities that lie ahead – we’d be happy to share other ideas with you on how to leverage the new momentum. For more on the ERI see: http://www.amarach.com/resources/economic-recovery-index.htm
  • 21. we ask better questions so you get better answers Image: http://yourawakenedself.com/tag/jacob-nordby/
  • 22. Amárach Research and Chilli Pepper Marketing have created the inaugural Loyalty Performance Index (LPI) and report, which is the first ever independent report on loyalty programmes in Ireland. This unique research model has been developed to identify loyalty winners and provide useful benchmarking data for any Brands currently running or planning to embark on a loyalty programme. If Brands would like to arrange a confidential briefing on the Loyalty Performance Index, then contact either: Gerard O’Neill (gerard.oneill@amarach.com) or Leanne Papaioannou (leanne@chillipepper.ie)
  • 23. Trends Report e. info@amarach.com t. 01 410 5200 w. www.amarach.com b. www.amarach.com/blog t. twitter.com/AmarachResearch