Yogesh Bajpai is an AVP of CSD Operations at Tata Docomo with over 20 years of experience in sales and service for telecom and insurance companies. He is responsible for formulating customer service strategies and developing business systems and processes. Previously, he was the National Head of CIG at Tata Teleservices where he managed service partners. He has also held leadership roles at Max NewYork Life Insurance, Reliance Telecom, and Eureka Forbes. Bajpai has a Bachelor of Science degree and PGDMM and skills in leadership, communication, resource management, and goal orientation.

1. Yogesh Bajpai
AVP - CSD Operation
Performance oriented top management executive with a proven
ability to conceptualise, build and lead top-flight sales and service
strategy for achieving aggressive business objectives. Over 20 yrs of
rich exposure in sales and service across reputed organisations in
telecom and insurance sector.
yogeshbajpai@hotmail.com 
+91 92232 78811 
Pali Hill, Mumbai, India 
Work Experience
09/2011 - Present Mumbai, India
AVP - CSD Operations
Tata Docomo
As a part of leadership team (wireline, wireless and broadband)
key responsibilities include formulation of customer service
strategy in sync with the organisation's strategic direction.
Developing and implementing business systems, processes, MIS
and performance parameters.
12/2008 - 09/2011 Mumbai, India
National Head - CIG (GM)
Tata Teleservices
Was responsible nationally for all front-end BPO and backend
operations.
Role included selection and management of service partner such
and Aegis, Tech Mahindra etc.
01/2002 - 09/2007 Mumbai/ Ahmedabad
Partner Incharge (AVP)
Max NewYork Life Insurance Co. Ltd.
Established sales and services operations for the organisation in
Mumbai. Achievement exceeded the budgeted numbers
providing the company a launchpad for current operations.
Established sales operations in Ahmedabad. This region till date
remains the largest profit centre for the organisation.
03/1997 - 01/2002 Indore, MP
Head Sales and Marketing
Reliance Telecom Ltd.
Launched operations and setup the sales and distribution channel
for Madhya Pradesh circle.
Was business head for brand SMART (Pre Pay product portfolio)
04/1995 - 03/1997 Indore, MP
Area Manager
Maxworth Orchards India Ltd.
Setup sales, marketing and administrative operations for Madhya
Pradesh region.
08/1988 - 04/1995 Indore, Bhopal, Dehradun
Supervisor Incharge
Eureka Forbes
Worked for six years in direct sales across 3 key markets. Awarded
sales person of the year for a period of 3 years.
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Education
04/1986 - 03/1988
Bachelor of Science/ PGDMM
Garhwal University, Dehradun / IMS Indore
Skills & Competences
Micromanaging
Goal Oriented
Future Focused
Resource Management
Verbal and written
communication
Leadership
Time Management
Achievements
Mumbai top scoring CBU
Photon care - One of its kind initiative in service industry by combining all front
and back end capabilities to provide one stop shop for the custom
In fiscal year 2002-2003 & 2004- 2005 achieved India's number one position in
revenue in any sales unit.
Achieved 65% cumulative market share where RPG cellular had a lead time of
15 months.
Super salesman award of the country for year 1991. Top Group leader of the
country for 1992 and MD award for best location in 1993
Tata Docomo -Mumbai
National Head CIG
Max Life Insurance Company Ltd.
Reliance Telecom Limited
Eureka Forbes
Languages
Expert Expert
English Hindi
Interests
Sports | Fitness | Marathon | Stocks