1. Minimol Denison Mobile Number: +971 56 4092747
E-mail: minimol.denison@gmail.com
OBJECTIVE
To achieve a challenging position in your organization and practice my learnings & professional
experience at the optimum level for maximizing business.
CAREER ACHIEVEMENTS
Customer service Associate (Tech Mahindra)
 Best newbie Award in 2011
 Star of the Quarter in January 2012 and July 2014 / Best performer of the year in 2013.
Customer service Associate (Trans Continental E services)
 Over achieved the target for 7months even got nominated for best performer of The year in 2011
Customer Service Associate (Intelenet Global Services)
 Performer of the year in 2009 and star on the month for 3months in 2009
Customer Service & Sales Executive (Reliance communication)
 Got opportunity to handle the team as a Team Coach for 8months and achieved Best Team Quarter
award in 2006
CORE COMPETENCIES
 Taking ownership and Responsibility.
 Quick & Continuous Learner.
 Believes in punctuality and value for time
 Work as a Team & individual for Business growth.
WORK EXPERIENCE
Company Name: “Value Manage” – (outsourcing for Etisalat SME) UAE
Designation: Telesales and sales Coordinator
Duration: September 2014 till today.
Reason for Job Switch: Prospect / Growth
Key Responsibilities
 Identifying and generating new leads for sales team for corporate connection.
 Manage relationship between sales team and the management. Assuring smooth functionality for
repeat business from clients.
 Responsible for increasing Revenue by getting maximum SME group to sign-up for our product.
 Close co - ordination with sales team for timely and flawless update about the sales.

2. Minimol Denison Mobile Number: +971 56 4092747
E-mail: minimol.denison@gmail.com
 Co - ordination with Etisalat head office to check the status of documents and activation procedure.
Company Name: Tech Mahindra (outsourcing for Vodafone Telecom Australia)
Designation: Customer Service Associate
Duration: 08th June, 2011 till 23rd Sep, 2014
Reason for Job Switch: Prospect
Key Responsibilities
 Worked with account activation team for 14 months.
 Moved to Contact Centre for Business Account holder.
 Responsibility of making changes on accounts with customer authority.
 Placing request for plan change, address change, name change, sim exchange etc.
 Close follow-up on placed correspondence orders and transferred calls to sales team
 Co - ordination with Trainers for new updates and process change and share with team.
 Assuring smooth functionality between team and management by giving daily updates and
feedbacks.
Company Name: Trans Continental E Services (BPO for Jet airways)
Designation: Customer service Associate
Duration: July 2010 to May 2011
Reason for Job Switch: process shut down
Key Responsibilities
 Reservation, cancellation and amendment of flight Tickets and Holiday Packages.
 Co – ordinate with ground staff for flight updates and pacing request for special assistance for our
guest.
 Sending daily flight status to our outbound team if any delay.
 Responsible for increasing Revenue by doing reservation and selling holiday package.
 Maintaining data base for the Guest and adding points to frequent flyers.
 Sending daily reports of reservation, cancellation and amendment to finance team.
Company Name: Intelenet Global Services (outsourcing for Vodafone Telecom UK)
Designation: Customer service Associate
Duration: October, 2007 till June, 2010
Reason for Job Switch: Growth
Key Responsibilities
 Worked with Technical team for 18months and was moved to retention
 Troubleshooting on device for software issue.
 Helping customer with the step for any changes on the device and even educating for future
assistance.
 Responsible for increasing Revenue by retaining customer who wish to cancel or port-out
 Co – coordinating with store advisor and helping to retain the customer who visit the store for

3. Minimol Denison Mobile Number: +971 56 4092747
E-mail: minimol.denison@gmail.com
cancellation even doing upgrades for our customer with new offers and devices
Company Name: Reliance Communication
Designation: Customer service & Sales Executive
Duration: September, 2005 till February 2007
Reason for Leaving: B Com final year Exam
Key Responsibilities
 Planning sales tragedy and Increasing Revenue by exceeding the sales target
 Selling of Devices, SIM cards, recharge cards and Updating sales reports.
 Handling walk-in new and existing customer in the store.
 Training and Motivation on Sales, competition penetration,
 Helping customer with billing explanation, bill payments, plan changes.
EDUCATIONAL
QUALIFICATION BOARD INSTITUTE YEAR OF PASSING
Bcom (Commerce) Sikkim University
Associate Institute of Technology & Higher
Studies
2007
Class XII (Commerce) Delhi University Vikas Republic 2004
Class X Delhi University St.Catherine’s School 2002
PERSONAL SKILLS
 Confident
 Quick Learner
 Ability to work in team as well as independently
 Customer Centric
 Flexible
PERSONAL INFORMATION
 Date of Birth: 25TH
April 1987
 Languages Known: English, Hindi, and Marathi.
 Marital Status : Single Minimol Denison