1. SAMIR GUHA MAJUMDARSAMIR GUHA MAJUMDAR
 A – 104, Nav - Aroundaya Apt; Above Ashwini Hospital, Goddev Naka, B.P. Road, Bhayandar (E), Thane – 401 105
 + 91 9930353228,  sgmajumdar@rediffmail.com, s.g.majumdar74@gmail.com
SALES OPERATIONS & ADMINISTRATION / CUSTOMER SERVICE PROFESSIONAL – PHARMA INDUSTRYSALES OPERATIONS & ADMINISTRATION / CUSTOMER SERVICE PROFESSIONAL – PHARMA INDUSTRY
Seeking challenging assignments with a dynamic & growth oriented organization commensurate with my analytical and managerial
skills with an opportunity for professional growth based on performance
PROFILEPROFILE
 Competent, diligent and result oriented professional with rich cross functional experience of over 20+ years across Administration,
Sales Operations, Process Management, Operations Management, Customer Support, Human Resource, Accounts, Quality
Compliance and Team Management; currently spearheading efforts with Vantage BPO Services Pvt Ltd as Customer Service
Representative.
 Expertise in managing customer bases with operational innovation capabilities and in implementing process improvements and
quality initiatives to realize desired performance levels. Adroit in implementing service strategies according to the set targets and
actively involved in controlling service deliverable as per given SLAs & TAT.
 Excellent planner with proven abilities in accelerating growth, generating customer loyalty levels while managing process verticals.
Adept in mapping market dynamics and contributing vital inputs to facilitate policy realignments to neutralize competition and stay
afloat. Proficient in assessing client needs, strategically positioning programs aligned with customer & market needs/ projections.
 Possess knowledge of HR Functions which includes Employee Relations, Personnel Management, Compensation Management,
Training & Development, Performance Management and Organization Development. Possess fair knowledge of Accounting
Standards, rules, regulations and statutory compliances. Proven acumen in adhering to Accounting systems with ability to enhance
operational effectiveness.
 Focused and hardworking, self-motivated and team oriented; willing to go the extra mile, effective team player with excellent
communication and inter-personal skills; solutions-driven professional with in-depth knowledge of the telecom industry backed by
innate abilities to lead & manage a team with varied experience.
CAREER GLIMPSECAREER GLIMPSE
SHANTI PHARMA EXPORT
Sales & Admin Consultant Mar’16 – till date
 Managing trainings, communication & HR Activities of the Company; involved in Salary process work & Field Staff Expenses.
 Keeping records of the new employees joining & induction; handling the Full & Final Settlements of the Field Staff.
VANTAGE BPO SERVICES PVT LTD May’15 – Jan’16
Customer Service Representative - Process of Ocean Plus (Markets.com) – Sales Department
 Making calls to countries like Bangladesh, Pakistan, Nigeria, Philippines, Indonesia, Hungary, Great Britain for Opening a Trading
Account with Markets.com - Online Trading Company and handling their financial account.
 Ensuring highest standard of customer satisfaction and quality service; developing new policies and procedures to improve based
on customer feedback and resolving customer queries via correspondence & email channels.
 Assuring that appropriate processes are maintained and identifying weak areas to improve process and providing suggestions
regarding improvement of processes.
 Planning the process effectively with overall responsibility for maintaining various process metrics and strictly adhering to the
compliance procedures at all times.
 Planning and conceptualizing various strategies to achieve business goals and aiming towards the growth in business volumes as
well as profitability
AGIO PHARMACEUTICALS LIMITED Jul’10 – Feb’15
HR - Admin & Sales Executive
 Managed training, communication and HR activities of the Company; involved in Salary process work & Field Staff Expenses & PFs;
fulfilling the administration & training needs of the staff in different aspects.
 Handled all correspondences initiating to & fro of the Personnel & Administration Department.
 Kept record of the new employees’ joining, induction and training; handled the Full and Final Settlement of employees / staff.
 Prepared the Offer & Appointment Letter’s for the new coming Field Staff and prepared their Salary calculation.

2.  Imparted training to the field staff with the online software for making the entries into the Daily Call Report i.e. (SFA-IBIS Systems)
 Helped & supported the marketing team through execution of planned activities likes Travel Desk both for Field Force & Doctor’s, Hotel Bookings,
Conference Hall Bookings all over India.
 Helped the Marketing team by coordinating with concerned people in Promo matters, dispatch of materials for delivery of inputs & availability of
all marketing inputs to the field force.
 Bought in new vendors for Bag packs & promotional items for various Campaign Modules.
UNIQUE AIRFREIGHT EXPRESS & COURIER SERVICES PVT LTD 11 months
Accounts Assistant cum Loader
MUKESH DOSI & COMPANY (A CHARTERED ACCOUNTANTS FIRM) 23 months
Account Assistant, Computer Operator & Office Assistant
KBS GROUPS OF COMPANIES PVT LTD, (AN INDO-AMERICAN COMPANY) 7 years & 6 months
Account Assistant & Computer Operator
CHIP-INDIA PVT LTD 2 years
Computer Operator cum Programmer
JS-GROUPS OF INTERNATIONAL COMPANIES 3 years & 6 months
Computer Operator cum Programmer - E.D.P. Department
ACADEMIAACADEMIA
B.A – English, Shobhit Institute of Engg & Technology, 61.80%
Class X, Open School of National Academy, Pune Board, 52.50%
Professional Enhancement Development Courses
 Courses from Radio Bhawan The Career Super Market.
 Commercial Art.
 Calligraphy the Art of Writing.
 D.T.P. (Desk Top Publication) - Crawl Draw Vision 5.0 & Page Maker Version 4.5.
 DOS, Word Star, Lotus – 123, Windows, MS-Office, MS-Word, MS-Excel, MS-Power Point, FoxPro, etc.
Date of Birth: 5th Sept 1974
Languages Known: English, Hindi, Marathi & Bengali
References: Available on Request
Thanking You.
Yours truly,
Samir G. Majumdar
Place : ______________
Date : ______________