1. Michelle Lee
210 Gregory Street #H, Aurora, IL 60827
Telephone • 708.289.4755
E-mail: m_1973lee@yahoo.com
Objective
To obtain a position in customer service or business management would be an ideal career path. I enjoy building strong
customer relationships and developing plans for company growth.
Professional Experience
AT&T Services – Office Support Clerk (5/2010- 11/2014)
 Process customer payments via 10-key pad in a fast-paced environment
 Manage/maintain mail correspondence based upon quota specifications
 Required to operate high speed mail opening equipment
 Extensive troubleshooting and multi-tasking required to maintain efficiency
Verizon Wireless - Senior Customer Service Representative (2/2006-5/2010)
 Achieved organizational goals by providing outstanding customer satisfaction in an efficient manner in a fast paced call
center environment
 Worked extensively within the billing system including selling products and services
 Analyze customer invoices to advise of current calling plan promotions
 Provide assistance and training to new customer service representatives
Colorado Technical University – Admissions Advisor (7/2005- 2/2006)
 Maintained organizational goals by meeting sales quotas
 Facilitated the new student recruitment process
 Developed and established relationships with students
 Responsible for making 300+ phone calls per day to prospective and enrolled students on a daily basis
Sears – Office Administrator (4/2002-7/2005)
 Provided administrative/executive assistance
 Performed data entry tasks
 Provided customer and employee assistance
 Answered switchboard calls for underwriters
Education
Chicago State University
Bachelor of Science in Marketing – 2005
Keller Graduate School of Management
MBA in Human Resource Management - 2014
Technological Expertise
Microsoft Office Products, Lotus Notes, Mainframe computer application, Excel, PowerPoint, Outlook, Internet Research
Capabilities, PeopleSoft, General Office Equipment
References available upon request