Mrudula Babu Thayyil is seeking a challenging position where she can apply her professional skills such as analytical, management, business development, and administration skills. She has over 3 years of experience in customer service, sales, marketing, and system installation and support. Her most recent role was as a Guest Relation Executive at Al Ahalia Hospital, where her responsibilities included medical customer service, insurance verification, and administrative tasks. Prior to that, she worked as a Customer Care Executive and Secretary/IT Administrator. She has an engineering degree in Information Technology and certifications in Microsoft and Cisco systems.

1. MRUDULA BABU THAYYILMRUDULA BABU THAYYIL
Cell: 00971-55 2262326 /- 50-2262326
E-Mail: mrudutk@gmail.com
Information Technology EngineerInformation Technology Engineer
Offering 3+ years of experience in Customer Service /Sales/Marketing/SystemOffering 3+ years of experience in Customer Service /Sales/Marketing/System
Installation & SupportInstallation & Support.
Seeking a challenging profile in an organization of repute, where I can effectively apply my
professional capabilities like – Analytical, Management, Business Development & Administration
skills. Also, to grow along with the organization in a comprehensive & mutually benefiting manner.
PROFESSIONAL EXPERIENCE:PROFESSIONAL EXPERIENCE:
Guest Relation Executive.Guest Relation Executive.
Al Ahalia Hospital, Mussafah Abu Dhabi. - 2015 June to Till dateAl Ahalia Hospital, Mussafah Abu Dhabi. - 2015 June to Till date
Key Tasks Handled.
•Medical customer service with interpersonal and organizational skills to help people with high quality
services that will improve their day to day lives and help them lead a better quality of life.
• Answers in and out bound call to respond to basic questions of Physicians and insurance companies and
ensure that they are resolved in a timely manner
• Assists in authorizations for vision and other billing issues
• Performing the assigned administrative tasks
• Interacts with all levels of medical professionals
• Explains policies and procedures to the patients -Insurance Verification Specialist
• Assist in verifying Commercial, Private, Medicare, Medicaid Insurance
• Check patient eligibility, plan type, along with verifying In-Network and Out of Work benefits
• Verify if physician is a contracted provider and pre-register patient into system
• Making sure that all patients accounts were verified and review correctly and logged into the system
• Obtains supporting documents concerning patient follow up
• Assist in verifying patient eligibility and benefits –Department of Gynecology.
• Obtain authorization for supplies and follow all contracted and non-contracted decision trees for insurance
companies
• Obtains patient follow up and insure excellent customer service
• Assist in prepare and separate all appointment sheets.
• Sort and file all returning charts to nurse station to be refilled back in order along with helping patients
with inquiries on the medical charts
• Responsible for entering claims into system correctly also paying close attention to detail and accuracy and
speed.
• Assist in reviewing and sorting claims arrange by letter alphabetize and separate by division
Customer Care Executive .Customer Care Executive .
NMC Cosmetics Trading LLC.NMC Cosmetics Trading LLC. [1 year] 2011 October – 2012 December
Key Tasks Handled.
 A highly talented FMCG Customer Care Professional with huge experience in inducing retail stores to
sell particular products and market them effectively; creating public interest in buying products by
demonstrating items to prospective customers and answering their questions, preparing presentation
content, and helping to design exhibits.
 Remarkable ability to listen to and understand information and ideas presented through spoken
words and sentences.
 Deep knowledge and use of the English language including the meaning and spelling of words, rules
of composition, and grammar.
 Great ability persuading others to change their minds or behavior.
 Uncommon ability talking to others to convey information effectively.
 Excellent ability to speak clearly so others can understand you.
 Profound ability to promote products, provide good service, have pleasant, patient and friendly
attitude and hard working. Uncommon passion interacting with a variety of people.
 Great pleasant appearance and personality and highly comfortable with public speaking.

2.  Exceptional ability to stay focused on goals, self-disciplined and to maintain a positive attitude
while handling rejection.
 Great ability to entertain an audience and use humor, spontaneity, and personal interest
in the product as promotional tools.
 Set up and arrange display to attract attention of prospective customers.
 Suggest product improvements to management and product to purchase to customers.
 Give product samples or token gifts to customers, and distribute handbills, brochures, and
gift certificates to passers-by. Prepare reports of services rendered and visits made.
Reason for Leaving: - Looking for better opportunities for my personal and professional growth.
Secretary / IT Administrator.Secretary / IT Administrator.
MAZ Company, Abu Dhabi. [1 year] 2007 August – 2008 March
Key Tasks Handled.
 Responsible for office support including word processing, scheduling appointments and creating files,
maintaining various databases, handling delivery of orders, payments, etc.
 Supporting the administration of various simple networks and to give the advice of its usability.
 Job profile involves hardware support, installation and repair of various applications.
 Troubleshot and resolved computer problems; built and upgraded systems; installed software; and
performed general troubleshooting and maintenance.
 Excellent communication skills with experience in report / technical writing, instructing personnel,
and working closely with management on technology-related issue
Reason for Leaving: - Maternity
Projects Executed as part of Curriculum
Palm Comparator (Mini Project)
Project entitled Palm comparator is easy to use & efficient software which is developed for Identification of human
palm digitally.
Speech Software for blind (Main Project)
The Project is concerned with concerned with converting the web page texts to speech (audible form).
ACADEMIA:ACADEMIA:
 B.Tech Bachelor of Engineering (Information Technology)University of Calicut
 MCSE Microsoft Certified System Engineer –MCSE Certification
 CCNA Cisco Certified Network Associate-CCNA Certification
TECHNICAL PROFICIENCY:TECHNICAL PROFICIENCY:
Applications Programming Language C, C++, Shell, Pearl, Python, MS Office, Internet and Email using
MS Outlook & Lotus Notes.
OS Linux, Windows, Windows Server 2003.
PERSONAL DETAILS:PERSONAL DETAILS:
Date of Birth : 04th July 1985.
Current Address : #103, Bldg. C124, M10, Mussafah, Abu Dhabi.[UAE].
Contact Tel : +971 55 2262326 / 50 2262326 / +971 2 4498322.
Gender : Female.
Marital Status : Married.
Nationality : Indian.
Passport : No. J 5521494 Valid up to: 31/01/2021.
Visa Status : Husband Sponsorship
Linguistic Abilities : English, Hindi and Malayalam.
References : Can be furnished upon request.
Have valid UAE Driving License.
I also offer to additional training if my job entails it without any interference to the job deliverables
And hereby certify that all above information’s are true & correct from the best of my knowledge.
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Mrudula Babu Thayyil