This document is a resume for TonDasha Wilson that outlines her education and professional experience. She received a degree in Entrepreneurship from Francis Marion University and has skills in time management, Microsoft Office, coaching, problem solving, and communication. Her work experience includes several customer service and retail roles, where she consistently met performance metrics and took on additional responsibilities like training and managing employees. Her most recent role is as a Customer Service Representative at Computer Data Services.

1. TonDasha Wilson
tdwilson9310@gmail.com
(704)-390-2505
Education
Francis Marion University, Florence, SC- Course of Study: Entrepreneurship
Skills: Time Management, Microsoft Office, Coaching and Motivating, Problem Solving, and Oral and Written
Communication
Professional Experience
Computer Data Services, Charlotte, NC Customer Service Representative (October 2015-present
 Uses street map, computer and other reference materials to answer incoming inquiries regarding
transportation services, routes, schedules, trip planning and fares
 Schedules, changes and deletes trip requests per customer input while following policies,
procedures and standards.
 Reports and records lost and found items
 Provided additional information and assistance to internal/external customers as required
Convergys, Charlotte, NC Customer Service Representative (October 2014- April 2015)
 Finished training with a rank of #2 out of 26 trainees
 Took inbound and placed outbound calls for the OnStar Corporation
 Provided customer service by relaying general information and answering questions accordingly
 Sold subscriptions and Hands Free Calling minutes by packages
 Maintained a call and quality score of 9-10 out of 10
 Landed top 50 out of 260 employees
 Documented notes while speaking with subscriber
 Handled between 250-300 calls a day
Charlotte Russe, Charlotte, NC; Concord, NC Keyholder (July 2014- September 2014)
 Worked with District Manager to complete the opening of the 2nd Charlotte NC location
 Trained new associates and managers on company policy
 Assigned tasks and responsibilities per shift
 Managed 8-10 employees: 2-3 managers, 7-8 associates
 Maintained correct payroll by monitoring missed lunches or non-clock outs
 Maintained loss prevention by monitoring store and fitting room
Dots Fashions, Charlotte, NC Assistant Manager (May 2013- May 2014)
 Top ranked sales associate resulted in promotion to entry store level management
 Worked with store manager to enforce weekly schedules and monitor payroll
 Managed 6-8 employees: 1-2 managers, 5-6 associates
 Promoted understanding of customer base
 Ensured standards for customer service and safety are met
 Helped manage and motivate team to drive sales through service, product knowledge, store
presentation, suggestion selling, and promotion awareness
 Coached and provided feedback to staff to recognize and correct selling behaviors
 Completed stores operations by assigning tasks to employees and followed up on progress and
results
 Dealt with any inquires of complaint or compliment by monitoring and coaching on customer
service and appreciation
Related Work Experience
Forever 21 (Pineville, NC) Sales Associate August 2012- January 2013
KFC (Florence, SC) Cashier August 2010 – June 2012