1. TonDasha Wilson
tdwilson9310@gmail.com
(704)-390-2505
Education
Francis Marion University, Florence, SC- Course of Study: Entrepreneurship
Skills: Time Management, Microsoft Office, Coaching and Motivating, Problem Solving, and Oral and Written
Communication
Professional Experience
Computer Data Services, Charlotte, NC Customer Service Representative (October 2015-present
 Uses street map, computer and other reference materials to answer incoming inquiries regarding
transportation services, routes, schedules, trip planning and fares
 Schedules, changes and deletes trip requests per customer input while following policies,
procedures and standards.
 Reports and records lost and found items
 Provided additional information and assistance to internal/external customers as required
Convergys, Charlotte, NC Customer Service Representative (October 2014- April 2015)
 Finished training with a rank of #2 out of 26 trainees
 Took inbound and placed outbound calls for the OnStar Corporation
 Provided customer service by relaying general information and answering questions accordingly
 Sold subscriptions and Hands Free Calling minutes by packages
 Maintained a call and quality score of 9-10 out of 10
 Landed top 50 out of 260 employees
 Documented notes while speaking with subscriber
 Handled between 250-300 calls a day
Charlotte Russe, Charlotte, NC; Concord, NC Keyholder (July 2014- September 2014)
 Worked with District Manager to complete the opening of the 2nd Charlotte NC location
 Trained new associates and managers on company policy
 Assigned tasks and responsibilities per shift
 Managed 8-10 employees: 2-3 managers, 7-8 associates
 Maintained correct payroll by monitoring missed lunches or non-clock outs
 Maintained loss prevention by monitoring store and fitting room
Dots Fashions, Charlotte, NC Assistant Manager (May 2013- May 2014)
 Top ranked sales associate resulted in promotion to entry store level management
 Worked with store manager to enforce weekly schedules and monitor payroll
 Managed 6-8 employees: 1-2 managers, 5-6 associates
 Promoted understanding of customer base
 Ensured standards for customer service and safety are met
 Helped manage and motivate team to drive sales through service, product knowledge, store
presentation, suggestion selling, and promotion awareness
 Coached and provided feedback to staff to recognize and correct selling behaviors
 Completed stores operations by assigning tasks to employees and followed up on progress and
results
 Dealt with any inquires of complaint or compliment by monitoring and coaching on customer
service and appreciation
Related Work Experience
Forever 21 (Pineville, NC) Sales Associate August 2012- January 2013
KFC (Florence, SC) Cashier August 2010 – June 2012