1. Teresa Lewis
8301 Glenwood Dr. Riverdale GA 30274
Phone 678-760-0565
Email: Teresa12352004@yahoo.com
SPECIAL SKILLS AND ABILITIES:
 Profound ability to maintain confidentiality in all aspects of the job
 Good analytical skills with high accurateness
 Able to communicate effectively both written and orally
 Excellent organizational skills
 Excellent customer relation skills
 Motivated team player
 Multi-Task
 Problem Solver
 Associated degree Business Administration
EMPLOYMENT HISTORY:
Emory Healthcare 101 West Ponce De Leon Ave Decatur GA January 2007 – CURRENT
Priority Access Specialist Lead
 Achieved high performance evaluations for call handling ability and quality of services
provided to patients in a fast paced, high volume call center ( 100 call per agents)
 Trained new reps and mentor them during the first 90 day period of being hire.
 Coached new agents on errors and gives feedback to supervisors daily, and process daily
errors with agent to assist in development growth.
 Resolved problems or escalated to managers as needed-able to diffuse intense situation
and frustrated callers.
 Provided exceptional interpersonal skills and comfortable in building working
relationships with coworkers and customers
 Organized, detail-oriented, positive attitude, high degree of precision, flexible with work
timings and an excellent team player.
 Demonstrated a passion for excellent with respect to treating and caring for customers
using the EHC model.
Emory Healthcare
Patient Services Coordinator II
 Processed new patient registration, scheduled new appointment and confirmed referral.
 Conducted audit of appointment and EEMR message for accuracy.
 Utilized the electronic medical record system for patients in need of medical advice

2.  Worked closely with clinical staff to fill any appointment vacated by confirms
cancellations to maximize clinic efficiency and improve patient access
 Managed incoming phone calls and resolved patient inquiries and referred calls to
appreciate departments.
M &T Bank 1 Fountain Plaza Buffalo NY 14202 January 2001 – April 2004
Mutual Fund Security Analyst
 Processed such duties as filing, retrieving requested information via the M-drive, verified
applications, and ensured that all information is correctly entered into the Beta system.
 Processed name change and create daily report on customer’s activity on their account.
 Reviewed loans and rates, made any necessary changes to reflect the new due date of the
car loan for the credit department.
EDUCATION:
Equal Opportunity Center Buffalo NY Customer Service Certificate (January 1999)
Strayer University Atlanta, GA Associate Degree – Business Administration (Management) May
2015 GPA 3.9
Strayer University Atlanta, GA Bachelor Degree – Business Administration (Management)
September 2016