1. Wanda Cardell
Wandac143@yahoo.com  505 Price Quarters Rd McDonough, GA 678-933-2380
Professional Summary
Dedicated customer service representative motivated to maintain customer satisfaction and
contribute to company success. With my previous position as Call Center Manager I became
well qualified in customer service industry. I have acquired knowledge in retail, heating and
air, and pest control. I work well with customers and always make sure the quality of my work
is maintained at a high level and that I am efficient and organized at the things I do.
Education
North Clayton High
Experience
Skyline Pest Solutions McDonough, Georgia
Administrative Assistant  May 2014 – Current
I arrange appointments, intake paperwork into our system, and answer incoming phone calls. I
maintain customer satisfaction. Bank Deposits, Exp. With termite and pest control. Working in
Pest-Pac I stay organized and I am good at anticipating employer’s needs.
Active Pest Control Stockbridge, Georgia
Call Center Supervisor  2009 –2013
As the call center representative I was over the heating and air and pest control department. I
oversaw the operations of the call center, assisted the call center employees with any needs they
had, resolved any customers problems in a professional manner, answered incoming calls
during peak times, scheduled and maintained technicians routes, assisted technicians and
managers of the various branches with any scheduling issues.
Kens AC & Heating and Air Stockbridge, Georgia
Office Manager  2002 – 2009
I scheduled all appointments for new and existing customers, handled account receivables and
payables, maintained payroll, handled the monthly, quarterly, and annual taxes, and made sure
all general office procedures were followed though.

2. Wanda Cardell
  
Alliance Heating & Air McDonough, Georgia
Office Manager  1999 – 2002
Scheduled all appointments for customers and technicians, handled the accounts receivable and
payables, was in charge of dispatching, handled payroll, assisted in training new employees,
maintained all general office procedures.
Skills
 Proven patience and self-discipline
 Conflict resolution
 Patient-oriented
 Personal and professional integrity
 Effectively influences others
 Cultural awareness and sensitivity
 Knowledge with Microsoft programs such as Word, PowerPoint, Excel, Access, & Outlook.
 Knowledge in Quickbooks an Pest-Pac
 Sharp problem solver and adaptive team player
References
Yolanda Smith 404-399-3090
Carolyn Schwartz 404-641-5901
John Nichols 404-975-8753