Khendra Brown has over 15 years of experience in customer service roles across various industries including retail, cosmetics, veterinary, and administrative positions. She has strong communication, problem solving, and computer skills. Brown aims to provide an excellent customer experience and is proficient in Microsoft Office, Great Plains accounting software, and medical terminology. She has a background in biology and fashion design.

1. KHENDRA J BROWN
103 BRIGHTON KNOLL CT • ACCOKEEK, MD 20607
PHONE ((240)468.9990 • E-MAIL KBROWNCEO@GMAIL.COM
SUMMARY OF QUALIFICATIONS
Self motivated
Strong attention to customer service
CPR certified
Focussed on customer experience and retention
Strong problem solving skills
Proficient in all Microsoft Office programs
Proficient in Great Plains accounting software
Excellent interpersonal, written, and verbal communication skills
Well versed in medical terminology
Extremely well familiarized with pharmaceuticals and pharmacy procedures
Ability to effectively and efficiently work with automated systems
Ability to interpret and apply regulations, instructions and procedures
Types 50 wpm
Well versed in a clerical, technical and administrative duties (i.e. fax, filing, copying etc.)
EDUCATION
December 2016- Bloodborne pathogen certification
August 2009-2010 Baltimore City Community College Fashion Design,
Maintained a 4.0 G.P.A.
August 2002-August 2005 Xavier University of Louisiana
Biology, Pre-Med, Maintained at least a 3.0
September 1998-May 2002 Bishop McNamara High
Matriculated with cumulative GPA 3.8 Who’s Who in American High School Students
PROFESSIONAL EXPERIENCE
September 2005-Present Glamourtrix, Inc​. Personal Fashion Stylist
Paying strict attention to create an unforgettable client experience
Successfully communicating with clients to clarify visual needs and requirements;
Train, educate, and hire new employees and assistants
Ensuring client needs, effectively communicating and creating a budget

2. ensuring that appropriate action is taken to minimize unpleasant side effects from the use of
specialist makeup/clothing techniques;
Special training in specific l techniques, and health regulations for cancer patients, and others
with skin conditions, and other health issues.
maintaining awareness of health and safety issues and legislation;
maintaining an up-to-date knowledge of available makeup and beauty products;
sourcing, budgeting and ordering materials and equipment from specialist suppliers;
time management - knowing how long a subject will take to be made-up;
working quickly and accurately in time-pressured conditions;
April 2010-July 2011 Visual Merchandise​r- Forever 21l, Annapolis MD
In charge of the overall visual experience of the clientele and store.
Devise, implement, and execute executive merchandising strategies.
Present effective promotional ideas to increase store profits.
Coordinate with management on all levels, as well as sales associates to drive sales.
Constantly conceptualize new and fresh store designs.
Maintain and create different visual displays.
October 2009-October 2010​ ​Sales Associate, assistant lead Merchandiser​- Denya
Company, Baltimore, MD
Serve customers with all inquiries and transactions
In charge of daily merchandising and assembly of store front to drive sales goals
Conducted all financial transactions, including cash, check, and charge.
October 2007-February 2010 Freelance Makeup Artist
Philosophy Cosmetics, MD, DC, VA
Serve customers using five-step customer service standard
Train new staff members
Merchandise and stock inventory
Help customers with enquires – provide advice, styling tips and product knowledge
Resolve customer disputes
Effectively process stock inventories
Contributed consistently to good monthly sales goals
Contributed consistently to merchandising ideas at monthly team meetings.
Helped with the organization and carrying out of monthly events
Successfully applied the principles of retail to maintain brand standards.

3. August 2007- October 2009 -Receptionist/Assistant Office Manager
Personal Care Products Council
Washington, D.C.
Greeted each client personally, and cheerfully
Provided refreshments at will while clients waited
Instituted company-wide scheduling operations still in place today
Assisted All departments(12 in total) in day to day tasks
Answered and routed all incoming(and interoffice) phone calls to the company, controlling a 64
line switch board, and managing up to 20 calls at a time.
Instituted interoffice filing system still in place today
Planned and organized office activities, including outside events, ensuring boosts in office
morale.
Managed the entire inter-office calendar and schedule.
Executed daily tasks in data entry
Assisted in bookkeeping for the office, and some outside accounts within Eaglesoft accounting
software.
September 2006-May 2007 Makeup Artist,​ NORDSTROM Arlington, VA
Assisted customers with their cosmetic needs and transaction completion. Organized and
adhered to strict daily monetary goals and schedules. Answered daily calls concerning product
knowledge and appointments
Assisted manager with stock merchandising
Customer service
Handling cash
Train new staff members
February 2006-July 2006-Scheduling Coordinator​, Family Dentistry, Ft Washington MD-
Perform administrative duties to ensure that office functions ran smoothly and daily production
goals were met.
Draft, prepare, and mail correspondence to patients relative to scheduling/ rescheduling
appointments, follow up appointments, and customer satisfaction surveys.
Receive incoming calls and visitors, and as necessary forward/ direct them to a cognizant
physician, or staff members.
Perform marketing function on behalf of the proprietor to maintain a vigorous client base.

4. Schedule appointments in such a manner to keep productivity and revenue at its highest levels.
Paying close attention not to overbook.
Answering questions as needed to cut down on doctor interruption
Organize and maintain a strict calendar and schedule
September 2005-January 2006- Pet Nurse,​ Banfield the Pet Hospital Waldorf, Md-
Performed initial examination(temp, blood pressure, etc.) of patients before they were seen by
the Veterinarian
Assisted with surgical duties
Gave vaccines, drew blood
Provided assistance with customer sales with products and insurance policies, and questions
received incoming phone calls and visitors managed a busy office switchboard handling a
volume of at least 30 calls per hour.
May 2005-August 2005-Office Manager​,Power House Artist Development Studio New
Orleans, LA-Completed client sales and transactions received incoming calls and visitors.
Scheduled client lessons, conducted initial and preliminary interviews of potential new
employees
PROFESSIONAL MEMBERSHIPS
Who’s Who Among American Professionals 2007/2008
Certified Vet Tech
AWARDS RECEIVED
Who’s Who Among American Professionals 2007/2008
Customer Service Star Award 2011
Outstanding Achievement 2011
REFERENCES
Darrell Alexander, Manager, Marriott Corporation,Hst, Washington, DC (504) 470-5819
Eric Arcenaux, Power House Studios, The Aapproach, Washington, DC (301) 919- 9205
Stacy Brown, Counter Manager for Nars Cosmetics at Nordstrom of Pentagon City
(703)415-1121