John Louis is seeking a challenging career utilizing his skills in communication, problem solving, organization, and adaptability. He has over 7 years of experience in technical support, sales, medical scheduling, and cable installation. His most recent role was providing technical support and problem resolution for Acorn Stairlifts. Prior experience includes coordinating benefits and authorizations for CVS Specialty Pharmacy, scheduling appointments for True Health, business to business sales for Alorica, and installing and repairing cable systems for Comcast. He has an Associate's degree in Communications from Florida A&M University.

1. John Louis
Orlando,FL 32818 (407) 907-8532
youngballer91@yahoo.com
EDUCATION
Associate of Arts in Communications
Florida Agricultural & Mechanical University - Tallahassee,FL
2009 to 2011
High school or equivalent in Tv Production
Atlantic High School - Delray Beach, FL
2005 to 2009
Core Qualifications
Extremely knowledgeable on computer productivitysoftware
Trained on several call center phone platforms
Regularlyreceives praise from clients
Communication skills problem - solving information management
Organizational skills attention to detail
Stress tolerance adaptability
Authorized to work in the US for any employer
Exceptional leader with talent selling design,quality,service and value over price. Proven revenue generator
in all marketconditions.AdeptatB2B sales and negotiations with decisionmakers atmanylevels.Technically
savvy. Demonstrated ability to expand opportunities within existing client base. Outstanding relationship
building,training,and presentation skills.Intelligent,articulate,and driven to succeed.To acquire a challenging
career with a solid companyutilizing the opportunity to offer proven and developing skills within the company.
WORK EXPERIENCE
Technical Support
Acorn Stairlifts,Inc. - Orlando,FL - March 2016 to Present
 Under general supervision,in a in-bound /outbound call center environment,
 Provide technical and network problem resolution to end-users (customers) byperforming a
question diagnosis while guiding users through step-by-step solutions.
 Solutions include,butare not limited to, verifying proper hardware and software setup, power
cycling equipment,assisting with navigating around equipment.
 Supportwill be provided by clearly communicating technical solutions in a user-friendly,
professional manner.
 Representatives will perform related work as required.
Prior Authorization Coordinator / Benefits Investigation
CVS Specialty Pharmacy Orlando,FL - September 2015 to February 2016
 Responsible for verifying and obtaining authorizations as required byinsurance company’s
dependentupon the plan coverage for all patients.
 Contacts patients for updated insurance information,where applicable and coordinates with the
Financial Counselor information needed for all patients.

2.  Special emphasis for patients who are non-covered or under insured.
 Prepares reports ofdaily activity as requested for management.
 Assists managementin month end reporting as requested.
 Works patient treatmentschedules atleastdailybut in advance as time allows.
 Performs financial reviews and calculations based upon information received from the insurance
companyor plan,assists with logistical and/or clerical problem resolution related to the patient’s
medical record,authorization and billing issues.
 companies.
 Under supervision,performs complexadministrative duties following established procedures in all
related areas.The incumbentrelies on instructions and pre‐established policies,procedures and
guidelines to maintain related records,processes benefitplan billings and responds to employee
inquiries.
Medical Scheduler
True Health - Sanford,FL - January 2015 to August 2015
• Schedule,cancel and reschedule appointments
• Complete nurse request
• Confirmations
• Knowledge ofoffice programs (MS Word, Excel, Power Point)
• Bilingual (Creole,English)
• Quick learning
• Oriented to work with public
• Well organized,creative, responsible
• Able to work under pressure and little supervision
• Ability to easilyadaptto changes
• Experience in implementing new billing systems and electronic medical record and stafftraining.
Business to Business Sales consultant
Alorica - Orlando,FL - January 2014 to February 2015
 Listening to customer requirements and presenting appropriatelyto make a sale;
 Maintaining and developing relationships with existing clients via telephone calls and emails;
 Responding to incoming email and phone enquiries;
 Negotiating the terms of an agreementand closing sales;
 Gathering market and customer information;Negotiating on price,costs,delivery and specifications
with buyers and managers;
 Challenging anyobjections with a view to getting the customer to buy;
 Advising on forthcoming productdevelopments and discussing special promotions;
 Creating detailed proposal documents, often as part of a formal bidding process which is largely
dictated by the prospective customer;
 Recording sales and order information and sending copies to the sales office,or entering figures into
a computer system;
 Reviewing your own sales performance,aiming to meetor exceed targets;
 Gaining a clear understanding ofcustomers'businesses and requirements;
 Attending team meeting and sharing bestpractice with colleagues.Was Top Performer for the month
of April.

3. Cable Technician
Comcast- West Palm Beach,FL - April 2011 to August2013
West Palm Beach,FL
Tech
 Maintain cable systems byinstalling,repairing,programming,and upgrading cable infrastructure.
 Perform major and minor preventive maintenance and repairs by troubleshooting cabling system
issues.
 Identify, track and remove abandoned cable.
 Test every newly installed or relocated cable in accordance with established procedures.
 Keep cable neatly tied and bundled while maintaining safetystandard.
 Develop indepth knowledge ofNational Building Codes and standards.
 Record time and materials used on dailywork assignment.
 Return all equipmentand supplies to respective locations after the job completion.
 Complete required paperwork including installation checklist, timesheets, service orders, vehicle
inspection reportand various other logs.
 Understand,adhere to,and promote environmental,health & safety policies.
 Assistcoworkers with installation and routine maintenance ofstructured cabling systems.
 Manage pole climbing and working atheights and small confined spaces.
 Work outdoors and in inclementweather conditions.
 Work on-call 24 hours a day for emergency repairs. Operate vehicles, hand tools, power tools,
ladders,leakage detection devices,and testequipment.