1. Victoria Hall
25 Ellismuir Road
Glasgow
G69 7JU
Tel: 0141 573 5596
Mobile: 07880 697 331
Email: vikkihall48@hotmail.com
Personal Profile
A reliable individual, I am able to demonstrate a high degree of initiative and self motivation whilst enjoying
a challenge. I can communicate with people from all levels and backgrounds in a confident and friendly
manner by telephone face to face and email. I strive to achieve a high standard in all tasks undertaken and am
a proficient problem solver. Having managerial skills I feel I have adapted excellent leadership skills and
consider myself to be honest and trustworthy being flexible and adaptable with excellent leadership skills,
time keeping time, management attendance, timekeeping and calm personality, I work well in team situations
as well as on my own initiative, I have excellent empathy skills and a very good listener which assists me
when customers approach me different problems.
Key Skills
• Able to Work Under Pressure - Able to remain calm and focused whilst working within pressurised
environments. Capable of reacting positively when faced with difficult situations and scenarios. My
previous employment required this of me as I dealt with people from all backgrounds with different
problems
• Admin Duties - Highly competent in all formats of administrative duties including accurate completion
of all paperwork, correspondence, accurate typing skills, filing, computer skills, email and data input and
finance.
• Communication - Having the ability to communicate confidently and effectively with people on all
levels and from all backgrounds in an assured manner, I am able to listen and follow any given
instruction accurately to an agreed standard.
• Customer Service - Confident when delivering the very highest levels of customer care and service, as
well as possessing an excellent understanding of customer requirements with the ability to consistently
exceed their expectations. Assured when dealing with enquiries and complaints in a professional manner.
Confidentiality is very important to me as in the past I have had to work with people with different
problems who hold their trust with you.
• Managerial Skills - An experienced and dedicated manager, capable of leading from the front. Skilled in
the training and motivating of staff in order to ensure exceptional standards of customer care and service
are met and maintained. Highly proficient in all aspects of planning, preparation and delegation of duties,
• Organisational - In possession of an organised and practical approach to any given job. Highly capable
of self regulation and forward planning, effective when prioritising workloads in order to achieve set
targets and goals within strict timescales and deadlines.
Employment History
Reed in Partnership Senior Employability Trainer 5 Years
Microcom Training Trainer/ Manager 1 Year
Next Retail Home Department Specialist 1 Year
Marks and Spencer Supervisor/ manager 14 Years
Education & Training
ERS Employment Related Services Reed in Partnership 2013
PTTLS Reed in Partnership 2011
ECDL John Wheatley College 2007
NVQ Retail Marks and Spencer 1999
Hobbies & Interests_
In my free time I enjoy gardening, computing, reading and spending time with family and friends.
