1. CV for Sarah Stephen
Date of Birth: 17 January 1990
Full UK Driving Licence
Sarah170190@gmail.com
Mobile Tel No: 07871511829
Personal Profile
An outgoing, confident & customer focused individual with a positive attitude. Self -motivated, energetic
& enthusiastic, I have a flexible, results orientated approach to my work, can work well under pressure
and am comfortable working to deadlines. I possess excellent communication & administration skills,
can work under minimum supervision but without compromising the importance of team work.
Key Skills
• Database proficient with an excellent working knowledge of Microsoft office, Word, Excel, Access and
Sage and can use it as an effective communication tool
• Self-motivated
• Energetic & Enthusiastic
• Flexible approach to work, can work under pressure
• Comfortable & experienced working to strict deadlines & targets
• Ability to remain neutral & positive when dealing with customer concerns
Ability to initiate, organise & plan effectively
Keen to learn & quick to grasp new concepts
Decisive, reliable & Versatile
Energetic & enthusiastic
Flexible approach to work, can work under pressure
Team player but can work equally well independently
Ability to remain neutral & positive when dealing with conflict
Excellent listening skills
Results orientated
Excellent people and communication skills
Current Role
February 2014 - Present
Administrative Officer – RMSpumptools, Oldmeldrum
• Compilation of documentation packages for issuance to the client on completion of sales orders
• Assembling workshop job packages for issue to workshop floor / Review of completed workshop job
packages to check for completeness
• Raising PO’s & sending to Vendors using Sage
• Return of completed documentation to head office for scanning/filing by application parties
• On-Time Delivery – keep track of when order are being despatched
• VAM Make-Up graph Acceptance
My eagerness and ability to learn new skills & grasp new concepts has always impressed my employers and has
led to me being given extra responsibilities.
2. Sept 2014 – Present
Food and Beverage Waitress/Barmaid – Dunavon House Hotel, Dyce
Part time job
Work History
June 2008 – February 2014
Customer Service Advisor – Thomas Gunn Navigation Services, ABERDEEN
Responsibilities
Provide product & service advice to shipping companies on charts and publications to enable Marine Managers to
comply with International Safety Regulations. Provide outfit management services and after sales service for our
repeat & contract customers. Provide detailed quotations, maintenance of specialised indexes. Co-ordinate &
control regular despatch of charts and publications for contract customers. Ensure compliance with all company
Quality Assurance practices and Health and Safety requirements. Dealing with complex enquiries from customers
which require accuracy and attention to detail. My role involves clerical & administration work as well as liaising
extensively with all internal departments competently and accurately, inspiring confidence in colleagues whilst
working to deadlines and attending to detail & logistics. Manage multiple tasks with a calm & professional
approach. My role is target driven and I can comfortably work to targets & strict deadlines. Rapport building,
inspiring customer confidence and above average communication skills are the key skills that ensure my continued
success in my current job. I take pride in delivering a customer service experience that exceeds standards of
excellence. I build rapport with customers, quickly assessing their needs and proactively providing solutions to
their needs whilst providing customers with product and service knowledge. In essence, relationship building to
help drive repeat business.
April 2007 – 2008
Junior Hairdresser – Utopia Hair and Beauty Salon, Aberdeen
Responsibilities
To give clients a warm welcome into the salon, keep the salon clean and tidy, assist the stylists with their duties
and provide the clients with refreshments. While working at Utopia I attended day release college to gain my SVQ
level 2. I am now a fully qualified hairdresser and have a few clients of my own.
Jan 2006 – June 2007
Food and Beverage Waitress - Speedbird Inn, Aberdeen
Part time job to support my College studies
Oct 2003 – February 2007
Clerical Assistant, R & J Simpson, Aberdeen
RESPONSIBILITIES - Assisting the Clerk with all daily tasks such as Sales Ledger, Purchases Ledger, and Vat
Returns.
Education and Qualifications
2006 - 2008 Aberdeen College SVQ Hairdressing Level 1 & 2
2005 – 2006 Aberdeen College Administration Level 1
2001 - 2005 Dyce Academy Standard Grade Music (2)
Standard Grade Biology (3)
Standard Grade English (3)
Standard Grade Maths (2)
Standard Grade Spanish (2)
Standard Grade Business Management (3)
Standard Grade Chemistry (3)
