Jasmine Common has over a year of experience in customer service and currently works as a Deputy Manager at William Hill. She enjoys working towards targets and providing excellent customer service. As Deputy Manager, she is responsible for managing the shop, assisting customers, and training new employees. Previously she has also worked as a collections agent for a loan company. She received A2 level grades in several subjects from Ashington High School Sports College and has some university education.

1. CURRICULUM VITAE
Jasmine Common
07940228160
evidenceneeded@gmail.com
Flat 2
30 Wyresdale Road
Bolton
BL1 4DN
evidenceneeded@gmail.com
PERSONAL STATEMENT
Having worked in customer service for almost a year I have found I thrive in an environment
which involves working towards a target, interacting with clients and making them feel valued for
their custom. I enjoy working in a field in which I can showcase my business knowledge and customer
service skills. Before I became a deputy manager at William Hill, I began as a customer service
assistant, due to this I have experience working within a team to achieve targets, but also in my new
role, leading the team to the achievement of the objective. I obtain the needed support by outlining the
objective, giving each team member individual aims and time parameters to make the target
manageable and attainable; I find it’s important to keep your team informed of their current
performance and areas which can be improved. I also enjoy being critiqued on my performance so I
can constantly improvewithin my role.
Job satisfaction is highly important to me, after building a repertoire with my customers I was
able to adapt my approach to sales in a more specific way, this meant my shop regularly went above
and beyond with targets and mystery shopper scores (NPS). This resulted in a promotion within the
company and a chance to manage and support a storemoredirectly.
WORK EXPERIENCE
28/12/2014- present
I currently work at William Hill as a Deputy Manager; my responsibilities involve providing excellent
customer service, assisting customers and the management of a shop. Because of my role I am
accustomed to working towards a target, managing large amounts of money and training new
employees in the field. A large portion of my job involves training new staff, being their day to day
support and ensuring they feel motivated and have the knowledge necessary to perform their job to
the best of their ability.
Reference- Janet Dawson ATO- 07595216777
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As well as my current job I have also worked on occasion to cover shifts for a collections agent for a
local loan distribution company; Morses. This involved visiting customer's homes and dealing with
their loans and repayments.
Reference- Sharon Common- 07708899386
Educational Information
Ashington High School Sports College
Green Lane
Ashington
Northumberland
NE63 8DH
I have A2 grades in Maths, Further Maths, Design and Technology and Business. I achieved pass
grades in all of my GCSEs with my options being the same as my AS levels. I went on to study
Graphic Design at Bolton University but left the course as it was unsuited to my desired field.