1. Jaclyn Elder
P.O. Box 2957 Friday Harbor WA, 98250
Phone: 718-913-4626 E-Mail: jaclynbyrdie@yahoo.com
Profile
Ambitious and performance driven leader with a demonstrated track record of success. Seeking to take
the skills I have learned in retail and nonprofit management and apply them to a new role in office
management.
Experience
Store Manager - Housing Works Broadway 96th
St Thrift Shop 02/2015 – 5/2016
Manager of a fast paced high volume retail location with a budget 1.7 million dollars. Responsible for the
recruiting, hiring, training, and daily organization of a team of 7 employees and up to 20 volunteers
/interns / trainees all integral to the daily operations of the store. Main retail location involved with housing
works Job training program, assisting in the development and training of housing works clients with the soft
skills necessary to reenter the workforce.
Ensured that all staff members are providing excellent customer service while establishing and
maintaining relationships with donors, press, and high-end clients/public representatives.
Planned, executed, and merchandised for all in store promotions, including monthly mini promos and
biannual “Best of” events with opening night sales goals of 17-20k. Curated items for bi-monthly online
auctions of luxury merchandise geared toward high-end clientele.
Achieved sales plan every month as store manager and improved store performance to be #1
performing in the company out of 12 housing works locations in FY16. Received award at annual
employee breakfast for most improved store.
Increased KPI and mystery shop scores while maintaining and exceeding operational standards by
passing all loss prevention and operational audits. Developed staff to increase in store performance and
promote growth into leadership positions in the company.
Responsible for all store cash handling, banking, operations, payroll, and project execution including
implementation of organization-wide policies and procedures, maintenance of merchandising standards,
and constantly working as part of a global management team to improve the Housing Works business
enterprises.
Assistant Manager - Housing Works Gramercy Thrift Store 01/2014 – 2/2015
Assistant manager in a team of 11 employees that became the highest performing store in the company
for FY15. Store achieved month plan 9 out of 12 months.
Streamlined existing systems and created new systems for processing, pricing, & saving home accessories
and books. Resulting in increased avg$ sale and achievement of event month goals during BOS, BOF and
Holiday due to proper merchandise management.
Spearheaded the creation, saving, pricing, and execution of multiple successful promotions throughout
the year and played an active role in all other in store promos.
Implemented higher standards for all employees including in the areas of customer service,
merchandising, organization, and positivity. Resulting in increased scores on mystery shops, LP Audits, &
Operational audits.

2. Trained new employees in all areas of the store and have been active in the hiring process.
Recognized employees with potential and developed them as well as pinpointed employee issues and
worked with rest of management team to problem solve and create best course of action.
Experienced in pricing home accessories, art, furniture, clothing, rugs, lighting ect. For both everyday and
event use. Focused on maximizing the potential value of every item that comes into the store.
Key Holder – Housing Works West Village Thrift Store 06 / 2014 – 12/2014
Responsible for all clothing ordering, sorting, markdowns and pricing. Contributed to the stores success
through proper clothing management. Increased the clothing sales from previous year as well as avg$
sale. Developed and executed promos, learned to price home accessories, art, and furniture.
Sales Associate - Housing Works TriBeCa Thrift Store 10/2012 – 5/2013
Retained ownership over jewelry category and increased sales in that category 25 – 50%.
Education
CUNY Hunter College Bachelor of Arts 01/2009 – 5/2012
Double Major in Communications & Media Studies and Studio Art with a concentration in photography
and sculpture. Relevant coursework in public relations and social media marketing. 3.65 GPA
The Evergreen State College 09/ 2004 – 6/2006
Double Major in Pre Medical Studies and Anthropology. Semester Abroad in Peru.
Friday Harbor High School Class of 2004
Skills
Excellent open communication and positive problem solving. Able to motivate teams. Set and achieve
goals. Great organization and attention to detail. Prioritizes customer service. Fluent in all Microsoft office
programs including excel, on both Macs and PCs. Background in social media marketing, public relations,
and simple web development. Data entry. Professional photographer – uses Adobe Photoshop, Bridge,
and Lightroom.
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