1. 13998 SE 97th Ave
Clackamas, OR 97015
503-572-5846
Facebook Login:kayepettingillrogers;pswd:tamera
Fubbie5601@comcast.net
KAYE ROGERS
OBJECTIVE I am passionateaboutpeople and their needs. I want to obtain a position with a company who
also has passion for thosewho arein need, either through addiction issues, someoneon parole
or probation, or those who have found themselves in a situation they would rather not be in.
My skillsas an empathetic listener,a compassionateand understandingperson,and someone
who is non-judgemental will beperfect for the needs of your company. I believe that everyone
has something of valueto offer the world and I want to be there to help them sharetheir story.
PROFESSIONAL
ACHIEVEMENTS
ACCOUNT EXECUTIVE
Surpassed all sales objectives in thelargestterritory in Oregon
Experienced excellentrapportwith all clients
Worked well with management and followed all company guidelines
TRAINING MANAGER
Trained classes of new employees on several differentdatabases and quality
customer service
Made sure existingemployees followed required dialogues with our customer
base
Ensured quality control by monitoringthe callsof the employees
Traveled extensively in order to train new employees for the opening of new
call centers
Produced trainingmaterials
CORRESPONDENT SPECIALIST
Answered customer concerns submitted in writingwith professional,detailed
response
Extensive research to ensure all of the customer’s questions were answered
completely
SKILLS Proficientin MicrosoftWord
Powerpoint knowledge
Detail oriented
Stay on task
Extremely loyal and open-minded

2. Page | 2 KayeRogers
Work well with others, communicated with peers and subordinates in a
confident manner
Managed time well
People management skills-ableto lead others in a positiveand empathetic
manner
Effective listening-actively listen to what people are communicatingto me.
Decision makingskills-ableto make good decisions on my own and will seek
advicewhen necessary
Creative thinking-ableto think things through to a positiveconclusion
Ethics-strongwork and personal ethics
Determination-never give up, there is always a solution to every situation
Multi-tasking-ableto perform many tasks to ensure effective time
management
WORK HISTORY CORRESPONCE SPECIALIST. WILSHIRE CORPORATION, BEAVERTON, OR
Oct, 2002 to September, 2007
CALL CENTER MANAGER, CALL CENTER TRAINER, METRO ONE COMMUNICAITONS,
BEAVERTON, OR
June 1999 to Oct 2002
CALL CENTER CUSTOMER SERVICE REP, CALL CENTER TRAINER, ACCOUNT EXECUTIVE, CALL
CENTER MANAGER
June 1976 to January 1998
EDUCATION CLACKAMAS COMMUNITY COLLEGE, OREON CITY, OR, JANUARY 2012 TO JUNE 2014
GPA 3.4. Studied Social Work prerequisites includingcounseling,drugs and alcohol,and
psychology
PORTLAND STATE UNIVERITY, PORTLAND, OR, MARCH 2014 TO PRESENT
CumulativeGPA 3.28; majoringin Social Science,minor in Sociology.Studying criminal justice,
drug and alcohol,minorities,and family needs.
REFERENCES PAT VIALVA
Account manager, Pepsico
Phone 503-752-5322
Pattrinidad1@yahoo.com

3. Page | 3 KayeRogers
Patrick Smith
Correctional Officer,Coffee Creek Correctional Facility
318-290-1954
patricknsmith82@gmail.com
Pastor Stanley Albertie
Pastor,New Testament Community Church
503-997-4832
Stanleyalbertie@att.net