1. Rodger Durkin
11 Windsor Park Drive, Musselburgh EH21 7QJ
Telephone: 0773 937 1875 (Mobile)
D.O.B 29/04/1969
I am an experienced Executive Sales Assistant with a strong proven track record. I am a
highly motivated and organised professional with experience of working closely with
members of my team and senior business leaders. I adapt quickly to situations and
enjoy working in a challenging environment. I have a broad skill set which allows me to
be involved in a range of activities that support my team as well as complete the core
activities of my role and provide a first class customer service.
KEY SKILLS
 Creative Thinking - able to transform creative ideas into practical reality. Can look
at existing situations and problems in novel ways and come up with creative
solutions.
 Numeracy & Accuracy– I have excellent attention to detail and have confidence in
my numeracy skills. In addition, I have a real pride in the finished product I produce
which is always to a high specification.
 Planning and organising - able to think ahead in order to establish an efficient and
appropriate course of action for self and others. I am confident at prioritising,
planning and multi-tasking to ensure that all deadlines are achieved.
 Communication – through experience in my role, I have learned to adopt a range
of different styles, approaches and techniques depending on my audience to ensure
my message is clear and understood by all. Feedback I receive regularly is that I
always leave people with a great impression of myself.
 Influencing and persuading – I am confident in my abilities to present information
or opinion in a very constructive manner to achieve a positive outcome. I achieve
success in influencing others by demonstrating strong listening skills, providing
constructive views and trying to achieve the right decision for the business.
 Resilience – It is essential in my current role to be able to manage my emotions
and demonstrate professional behaviours at all times. This is vital as the role can be
very challenging at times as a result of pressuring timescales, setbacks and dealing
with provocative situations. It is important that I show my own positive
characteristics and demonstrate authenticity, commitment, motivation and energy.
 Flexibility - I adapt well naturally to a variety of situations, individuals or groups. I
understand and appreciate different and opposing perspectives on issues, and ensure
that my dealings with those are balanced towards their needs. I am highly dedicated
individual and appreciate the need to go that extra mile in my role whether that is
extending my hours, or travelling to other branches.

2. PROFESSIONAL EXPERIENCE
Arnold Clark
Executive Sales Assistant 2008 to present
I am currently a proud member of the Edinburgh Arnold Clark team. I have a detailed
understanding of all aspects of our business, this enables me to deliver a first class level
of customer service.
I am professional at all times and understand the need to be flexible in my working
hours, depending on the demands of the business. I am confident in my abilities and
believe I could deliver an excellent customer service.
Experience:
 Excellent sales experience with a great knowledge of the products and services
offered to our customers.
 I am able to negotiate with senior management to satisfy our customer needs.
 I am able to make effective decisions to ensure customer satisfaction is met.
 Able to deliver difficult messages to customers in an effective manner.
 I am very proud of my organisation skills and the professional way in which I
present information to our customers.
 I am a confident communicator and can source information without being
prompted or asked. This allows my leaders to make sharp decisions with limited
time.
 Understanding customer’s needs and being able to adjust my selling techniques
based on each individual.
 I am able to treat each customer as an individual and leave them with a positive
impression.
 I provide an excellent after sales service to my customers
 I demonstrate confidence and take responsibility for my own actions and
behaviours and ensure they are positive, proactive and professional.
 Exceeding my targets to continue to be a top performing sales assistant.
 I am an excellent time keeper and recognise the need to be flexible in my
working hours.
Kitchen Designer -MFI 1995 to 2008
QUALIFICATIONS
Maths – O grade
English – standard grade
Arithmatic – standard grade
Home Economics – standard grade
PERSONAL
Interests: Travelling, listening to music, football and keeping fit. I also enjoy spending
some of my spare time with my family and friends.
REFEREES
Paul Brown, General Manager John Caldwell
Arnold Clark, Edinburgh Councillor Musselburgh East and Carberry
0131 669 5030 07772 445 935