1. Jacob Inyan Phone: +61 448 826 497
34/154 Riverhills road, Eagleby Qld Email: Jayinyani@gmail.com
Page 1 of 3
Accomplished, versatile, and well-credentialed customer service professional, with extensive experience
working in client facing, management and leadership, and customer advocacy. Possess a demonstrated
history of providing cross functional support to customers, while fostering a positive client experience.
I have a degree in Bachelor of International Business successfully completed at Griffith University in
Queensland. My training has given me the requisite knowledge in management, people skills, cross-
cultural management and so forth, which in combination with my experience give me skills that are
transferable to the role of Sales and Management. I enjoy working closely with clients, colleagues and
other consultants on challenging and important assignments in a collaborative environment. Currently
seeking a new and challenging position with your company that will make best use of my existing skills
and enable me to offer a cultured service that is a representation of the organisation’s values.
CORECOMPETENCIES
 Customer Service/Advocacy  Personal Presentation  Problem Solving
 Guest/Client Management  KPI’s/Targets  Adaptability
 Management/leadership  Communication  Teamwork
SKILLS AND ATTRIBUTES
 Great attitude towards customer service; coordinating processes of providing customer services,
including customer needs assessment, meeting quality standards solutions to meet specific
needs and evaluation of customer satisfaction.
 Good communicator capable of developing and nurturing professional business relationships and
delivering informative and persuasive presentations.
 Demonstrated commitment and ability to provide the highest level of service in a challenging
environment.
 Adept at working under pressure, in a quick fast paced administrative environment, and able to
receive clients in a friendly, helpful and approachable manner.
 Responsible, integrity, loyal, reliable, and independent worker with high level of enthusiasm and
creativity.
 Self-motivated, able to implement decisions and set effective priorities to achieve goals.
 Well organised, good time manager, and persistent in achieving or exceeding set objectives.
 Proven ability to organise and prioritise workload, meet deadlines and work in a high volume
work environment.
 Well-developed computer skills
 Work ethics and professionalism; excellent track record of dependability and solid professional
standards.

2. Page 2 of 3
PROFESSIONAL EXPERIENCE
2IC | House (Retail) Nov 2013- 2014
Key Responsibilities:
― Assist Manager with tasks including ordering stock from the warehouse, training new staff
members, working out weekly rosters, merchandising new season stock, banking, resolving staff
conflicts, theft prevention and was in charge of store when the manager was not on duty
― Increased sales with excellent customer service levels and developed good relationships with
regular customers
― Assisted with the PR for the store by facilitating needs.
― Processed Internet sales and ensured their delivery
Customer Advisor | Telstra Corporation Nov 2012– Nov 2013
Key Responsibilities:
― Customer Service and Sales.
― Achieve sales and service KPI’s.
― Maintained a high level of customer service; addressed queries and attended to client concerns.
― Able to work independently and in a team environment.
― Adhere to company policies and procedures.
Full time Store Manager | BP Station Ausfuel Darwin Jan 2008– Jul 2010
Key Responsibilities:
― Customer service and sales.
― Store opening and closing.
― Stock control and visual merchandising.
EDUCATION & CERTIFICATIONS
 Bachelor of International Management July 2013
Griffith University, Queensland.
 Year 12 Dec 2010
Casuarina Senior College

3. Page 3 of 3
REFEREES
Vera Aphoy
Business Development Manager (Commander)
Acacia ridge
Phone: +61 448826417
Kristian
Department Manager
Coles Loganholme
Phone: +61477067771