Kate England is applying for an administrative position and provides a cover letter and resume highlighting her relevant qualifications and experience. She has over 15 years of experience in customer service, administration, and business management roles. She possesses strong computer skills, communication abilities, and a commitment to providing excellent customer service. She holds a Certificate III in Business Administration and is seeking to further her career in an administrative role utilizing her skills and experience.

1. Kate England
55 Shanahan Parade
Redbank Plains QLD 4301
Mobile: 0418766507
Email: kate68smilely@outlook.com
26/01/2016
COVER LETTER
I wish to express my genuine interest in being considered for this position. I am confident I hold the
skills and abilities to successfully carry out this role, along with a positive, customer-focused outlook
which will be an asset to your team.
I am a motivated, energetic mature aged person, with experience in a diversity of fast paced
environments. I am seriously looking to change my career to Administration. To enable me to utilise
all my life and work experience combined with my training. Most recently worked in Woolworths
Supermarket Karalee for 3 years in a variety of positions including Bakery, Deli and mostly front end
Customer Service Assistant / Cashier. Prior to that working as the Business Manager and Staff
Supervisor and Administration with Corporate Linen Hire and Wash ‘n’ Line Laundry Services. In
these roles I successfully demonstrated my ability to carry out the following core responsibilities:
 Provided professional and efficient reception and administration services, including
faxing, filing, phone, mail, banking / money handling and customer service.
 Demonstrated excellent planning and organisation skills.
 Provided excellent customer service.
 Demonstrated sound problem solving skills, including in the relation to identifying new
economic, cost saving procedures.
 Enforced and practiced applicable OH&S procedures, including in the handling and use of
dangerous chemicals.
 Managed and organised the business, demonstrating the ability to be time efficient in all
tasks including production and distribution of goods and services and to maintain quality
control.
 Staff management, including all aspects of staff training, coordinating and organising staff and
effective allocation of workloads.
 Coordination of dispatch, deliveries and pick up of orders
 Effectively promoted products and services to external businesses, including after
sales follow up to ensure optimum customer service standards.
 Effectively developed excellent business, colleague and customer rapport.
 Maintained and implemented customer privacy and confidentiality.
I have successfully established excellent business relationships and customer rapport through
my ability to provide a professional, friendly and efficient service, attending to all enquiriesor
complaints with a courteous, speedy and professional manner.
I possess well developed communication skills both written and oral, along with a High Level of
computer ability using Microsoft Office software. I have a very strong work ethic. I have always
demonstrated a professional image with a strong customer focus and an ability to work
autonomously and in a team environment. I possess excellent planning and organisation skills,
am responsible, honest, reliable, exceptionally well groomed, ready, willing and able to start in
two weeksof acceptance. Transportation, I have my own Car and current Drivers Licence.
Recently I have completed the study and achieved the Certificate III in Business Administration. I
am enthusiastic in continuing my education in learning and training courses to continuously
upgrade and improve my skills and abilities. I possess an Excellent Phone manner.

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 Supports strategic direction
o I recognise how my own work contributes to the achievement of team goals.
All work places have different levels of individuals contributing to achieve their end
result, you combine these together to make that team and achieve the goal. If one of
the individuals’, part of the team, does not contribute then the goal is not achieved or
completed. Everybody’s part in the team including mine is as important as the next
team player. Being the best that I can be at what I do in the position I am employed in
at the time.
o I have demonstrated my awareness of issues that may have impacted on designated
work tasks. This includes but not limited to, OHS Procedures (issues) e.g.: Wet floors
and no signs, exposed power points in a public place at children’s level. Etc. Lack of
stock or work equipment to complete the task/job efficiently. Others lack of
communication.
o I have many times sought guidance to determine what information should be
conveyed to others. This could be anything from the work load to be executed for the
day, to contacting customers/consumers about their needs or our actions at the time
that will impact on them.
 Achieves results
o I have often contributed my own expertise to achieve outcomes for the business unit.
For example, cost saving ideas on products, application and procedures. Always
thinking of new and improved ideas to achieve the best outcomes.
o I work within agreed priorities. I don’t over step the boundaries set.
o I have always maintained accurate records and files where applicable within my
diverse work history.
 Supports productive working relationships
o I actively participate in teamwork and activities, in my current occupation for example,
we work together with team members to finish and clean the work area and to check
and lock the self serve registers.
o I respond under direction to changes in client needs and expectations, by following
directions from either supervisor or manager, doing follow up team training and
implementing the changes, training or directions given at the time.
 Displays personal productive working relationships
o I adopt a principled approach and adhere to public service values and Code of
Conduct.
o I take personal responsibility for accurate completion of work and seek assistance
when required.
o I maintain strict confidentiality of information seen.
o I understand areas of strengths and work with supervisor to identify development
needs.
 Communicates with influence
o I communicate messages clearly and concisely to the appropriate candidates.
o I structure written and oral communication so it is easy to follow.
I would be most grateful for the opportunity to be considered for a position within your
firm/organisation. I am a fast learner and am positive I would be an asset to your team.
In support of my application, please find attached my current résumé. I welcome the opportunity to
meet with you in person to further discuss my suitability for this role.
Kind Regards
Kate England

3. Home Phone: 07 3814 5249
Mobile: 0418 766 507
Email: kate68smilely@outlook.com
INTRODUCTION
Mature and motivated individual with a level-headed approach to workplace
responsibilities. Consistently displaying a strong commitment to providing
professional and efficient customer and business support and administrative
services. I am proficient in a range of computerised applications and office
equipment utilised in undertaking administration and records management, along
with excellent organisational and time management skills. I possess well developed
interpersonal and communication skills, including the ability to build effective
working relationships and genuine rapport with both colleagues and
customers/clients.
EDUCATION AND TRAINING:
2012 Wesley Health Management
Pracsoft Basic Essentials Training course
Medical Admin.
2012 Australian College, Education City, Springfield
Certificate III Business Administration
2004 Women at Work Australia NAAP
Microsoft Word – Advanced
Microsoft Excel – Advanced
Personal Development
KEY SKILLS & ATTRIBUTES
 Demonstrated priority planning and organisational skills
 Computer Competencies: Advanced Microsoft Office, Word, Excel,
PowerPoint, Outlook, use of Internet (including search engines);utilisation of
modern office equipment (photocopiers, fax machines, scanners and printers)
 Cash handling and banking experience
 Well-developed communication skills, including ability to communicate clearly,
respectfullyand appropriately, along with actively listening to others and
keeping people up to date and informed
 Exceptional telephone manner and reception skills
 Ability to use sound judgement and make reliable decisions

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KEY SKILLS & ATTRIBUTES CONTINUED
 Ability to work autonomously and as part of a team
 Diplomatic and tactful with the ability to maintain a high level of confidentiality
 Personal warmth and enthusiasm
WORK HISTORY
August 2012 to Current 2015
Customer Service Assistant/Cashier
Woolworths Supermarkets Karalee PPT
Core responsibilities:
 Provided exceptional customer service
 Cash Handling and Eftpost
 Demonstrated ability to be a strong team player
 Reliable, responsible and punctual
 Followed and carried out all instructions precisely and efficiently
 Enforced and practiced all applicable OH&S procedures
2005 to 2011
Small Business Manager/Staff Supervisor
Factory Process worker
Corporate Linen Hire YeerongpillySeptember 2007 to June 2011
Wash ‘N’ Line Laundry Services Camira January 2005 to June 2007
Core responsibilities:
 Provided professional and efficient reception and administration services
 Balanced daily float, along with clearing, handling and banking procedures
 Managed and organised the business, demonstrating the ability to be time
efficient in production and distribution of goods and to maintain quality control
 Staff management, including all aspects of staff training, coordinating and
organising staff and effective allocation of workloads
 Coordination of dispatch, deliveries and pick up of orders
 Successfully fostered rapport with clients and built strong business
relationships
 Effectivelypromoted products and services to external businesses, including
after sales follow up to ensure optimum customer service standards
 Demonstrated strong leadership skills along with working as a contributing
member of the company team
 Demonstrated sound problem solving skills, including in relation to identifying
new economic, cost saving procedures
 Operated, maintained and cleaned work place and industrial machinery
 Enforced and practiced applicable OH&S procedures, including in the handling
and use of dangerous chemicals

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REFEREES
Isaac Ferrante
Store Manager, Woolworths, Karalee
Phone: 0738 197 123
Patricia Farrell
2IC Front End Manager, Woolworths, Karalee
Phone: 0738 197 123
Helen Solenke
Senior Information Officer
Information Access Unit, PA Hospital, Woolloongabba
Mobile: A.H. 0409 744 888
Melinda Smollen
Business Owner, Corporate Linen Hire, Yeerongpilly
Mobile: 0422 744 784
Kathy Robertson
RTO Manager, Education City, Springfield
Mobile: 0425 252 683
Colleen Smith
Owner, Wash ‘N’ Line, Camira
Mobile: A.H. 0417 644 982
Home: A.H. 0733 723 573