John Logan has extensive experience as a team manager, where he trained and coached teams to meet KPIs and adapt to changing demands. He enjoys both independent and team-based work, using initiative to meet deadlines while collaborating with others. Logan also has strong organizational, planning, and prioritization skills. He has handled customer complaints and managed targets, motivation, attendance and training. Logan is passionate about customer excellence and strives for perfection in all his work through commitment, honesty and integrity.

1. 67 Souter View,
Whitburn,
Sunderland,
Tyne and Wear,
SR6 7HY
07960685703
I am an experienced team manager, as such, one of my key roles was to train, mentor and coach my
teams to a variety of different roles and constantly monitor that they met KPI’s. I was responsible in
monitoring inbound workloads to ensure I had resources in place to meet the changing demands.
I like being in situations where I am able work on my own initiative to best meet deadlines and customer
requirements, I am happy working by myself but just as comfortable in team situations whereby we can
pool knowledge and resources.
I do have excellent organisational skills and the ability to prioritise, an effective planner who can schedule
and prioritise workloads. Am self-motivated as I always strive to produce the best results possible
Positions that I have had required that I handled customer complaints and resolution. I have also been
responsible for managing team production targets, team motivation, and absence/sickness
levels/leave/discipline. Ensuring adequate onsite staffing levels and delivery of continuous training and
awareness programmes.
I am passionate about customer care and do not accept anything less than customer excellence.
I am a perfectionist in all that I do, and I give nothing less than my best, applying my life values of
commitment, openness, honesty and integrity. I am self-motivated but equally enjoy being part of a team.
I am always hungry to learn new skills, so that I be as effective as I can be in the role that I hold.
John Logan