1. CURRICULUM VITAE
PERSONAL DATA
Name : Ni Luh Putu Trisna Dewi
Place, date of birth : Badung, 24 Februari 1980
Age : 36 years old
Marital Status : Marrried
Religion : Hindu
Nationality : Indonesian
Address : Jl. Kurusetra Gang Beringin no 11 Bualu Nusa Dua
Phone No : 081 805 698 304
Email : trisnadeox@gmail.com
Hobbies : Traveling & Shopping
EDUCATION BACKGROUND

2. 1998-2001 : Sekolah Tinggi Pariwisata (STP), Nusa Dua, Bali
(Manajemen Tata Hidangan)
1995-1998 : SMUK Swastiastu Denpasar
1992-1995 : SMP Saraswati Denpasar
1986-1982 : SD 32 Dangin Puri Denpasar
TRAINING EXPERIENCE
1999 : Melia Bali Resort & Spa as Restaurant waitress for
3 months and Bar waitress for 3 months
WORKING EXPERIENCE
- Inaya Putri Bali, Nusa Dua
Reference : I Made Merta
Position : PA to General Manager
Period : 07 April 2016 – Present
Key Result Area:
 Incoming Post – On a regular basis each day, collect, open and distribute all post
to the General Manager. To ensure that all correspondence is dealt with
correctly in the absence of the GM.
 Outgoing Post – To be responsible for all outgoing correspondence from GM and
quality and standard is appropriate. To arrange for urgent items to be delivered
by courier.
 Reservations – Assist in making reservation arrangements for Owners/Head
Office guests. Liaise with Revenue Manager/Reservation Manager for the room
bookings and preparing the welcome cards.
 Telephones – To be the first line of communication and screens the incoming
calls before forwarding to General Manager or other Executive Committee or
Management members. Answers the telephone and handles the calls according
to hotel standards.
 Filing System/Business Cards – To file all correspondence for GM on a regular
basis. To scan all the business cards kept in an orderly manner.
 Trace System – To operate and update trace systems for GM.

3.  Meetings – Attends the Morning Briefing, Executive Committee Meeting and
other meetings based on the instruction of GM, to take minutes, type and
distribute these as soon as possible.
 Associate Reservations – To deal with all requests form other sister companies
for Staff Accommodation requests. To make all Staff Accommodation requests
to their chosen hotel. To keep up to date records of all reservations accepted by
us or by other hotels.
 Stationery – To ensure that adequate supply of stationary, headed paper etc.,
are kept for the GM. To order additional supplies when needed, including
Business Cards.
 Travel Arrangements – To make all travel arrangements for management and
associates travelling by business via online, appointed Travel Agent or directly
thru the airlines.
 Management Schedule – Prepares the Management Schedule and Monthly MOD
roaster.
 General Manager Office – Ensures that the General Manager Office is
maintained in a clean and tidy.
 Daily Calendar of General Manager – Update and maintain the day to day of
General Manager’s calendar.
 Miscellaneous – Handles reimbursements on behalf of the General Manager
including medical expenses, overseas trips and others as directed.
 To follow up Superior’s instruction during time frame given and to do any other
jobs assigned by the Superior
General:
 Contributes to the morale and team spirit of the hotel by maintaining effective
relationships with colleagues.
 Performs additional duties as directed by the General Manager.
 Makes appropriate suggestions and recommendations to the General Manager
for the general improvement of the hotel.
 Is fully conversant with all policies and procedures, health and safety, fire and
emergency procedures.
 Maintains a high standard of personal hygiene, dress, uniform, and body
language.
 Is polite and professional in any situation where the image or regulation of the
hotel is represented.
 Attends meetings and training as required by the General Manager.
 Ensures that all activities are carried out honestly, ethically, and within the
parameters of Indonesian Law.
 Maintains strict confidentiality in all matters.
 To conduct training activities according to the company standards.

4. - Inaya Putri Bali, Nusa Dua
Reference : Agung Aryawati
Budi Artana
Position : F & B Director Secretary
Period : 08 June 2015 – Present
Key Result Area:
 Provides administrative support to Division Head and ensures the
implementation of hotel policies, standards, and procedures as they apply to the
administrative functions
 Reads and routes incoming mail
 Locates and attaches appropriate file correspondence to be answered by
Division Head
 Type, file, and upkeep all private and confidential matters related to the
department
 Set up a systematic and efficient filing system, both for hard files as well as all
electronic data, that enables quick retrieval. Ensure all files are kept up to date
at all times
 Prepare the relevant materials for all meetings attended by the Division Head:
Daily Operations Meeting, Executive Committee Meetings, Departmental
Meetings and ad hoc meetings
 Answers telephone and gives information to callers or routes call to appropriate
official and places outgoing calls
 Greets visitors, ascertains nature of business, and conducts visitors to employer
or appropriate person
 Compiles and types statistical reports
 Makes copies of correspondence or other printed matter
 Prepares outgoing mail
 Types, takes dictation and minutes, drafts letters, files and trace, composes
correspondence
 Maintains timekeeping records and schedules for the department
 Attends and prepares minutes for Division’s staff meetings
 Monitors and maintains the proper appearance of the Division’s office area
 To follow up Superior’s instruction during time frame given and to do any other
jobs assigned by the Superior
General:
 Attends and contributes to all Meetings as required
 Provide a courteous and professional service at all times
 Willingly attends hotel training sessions as scheduled to improve skills and
knowledge
 Handles guest and employee enquiries in a courteous and efficient manner,
reporting complaints or problems if no immediate solution can be found, whilst
feeding back a prompt follow up.
 Is knowledgeable in statutory legislation in employee and industrial relations,
understanding and strictly adhering to rules & regulations established in the

5. Employee handbook and the hotels policies concerning fire, hygiene and health
& safety
 Ensures high standards of personal presentation & grooming
 Maintains positive guest and colleague interactions with good working
relationships.
 Ensures and practices the outmost protection of office’s and personnel’s
confidentiality.
 Exercises responsible management and behaviour at all times and positively
representing the hotel and INNA Hotel Group
 Responds to requests to undertake any reasonable tasks and secondary duties
and to changes as dictated by the hotel, industry and company
- The Mulia, Mulia Resort & Villa Bali
Reference : I Wayan Wenten (085888839228)
Desi Natalie Manik (3017777 ext 6509)
Position : Administration Assistant of Executive Chef
Period : 03 September 2012 – Present
 Work directly with Executive Chef and Executive Sous Chef to manage all Kitchen
Staff of three properties of The Mulia, Mulia Resort & Villa Bali.
 Manage all kitchen staff daily absence include maintained their absence in to HR
System.
 Prepare for all kitchen staff weekly schedule.
 Work together with Executive Chef and Executive Sous Chef to prepare for
Kitchen Manning Staff.
 Maintained for Kitchen Staff Turn Over(Staff Recruitment &Staff Resigned).
 Prepare Training Report of all kitchen staff in all Mulia kitchen outlet.
 Prepare and manage email correspondence
 Prepare and submit monthly schedule report and transportation report to HRD.
 Preparing all kitchen food order through MC System either for internal store or
outside (market list).
 Make expense report for all chef and file them.
 Update all food article through MC Fidelio system.
 Manage all food transfer and compile them before send it to Cost Control.
 Manage all recipe given by Chef which we have to send it to Cost Control.
 Trainee kitchen staff for any new thing related with HRD system.
 Working for any single task given by Executive Chef.

6. - Taman Ahimsa Villa
Reference : Agus Suananda (081 338 427777)
Position : Villa Manager & Guest Relation
Period : November 2009 – 20 August 2012
 Work directly with the General Manager to manage all activities of the resort
including employees, maintenance, operational, and costs control.
 Demonstrates and promotes a full commitment to providing the best possible
experience for the resort’s guests and operations staff.
 Promotes full guest satisfaction throughout property.
 Instills the guest satisfaction objective to all operations staff.
 Ensures that all guest related issues are resolved in a manner consistent with
the company’s goals and objectives.
 Carries out operations management responsibilities in accordance with the
organization's policies and applicable laws.
 Propose staff recruiting/interviewing and recommendations to the General
Manager, performance evaluations, payroll and benefits related information, etc.
 Conducts coaching/counseling sessions; performance evaluations; prepares
performance improvement plans, disciplinary documentation; conducts
terminations.
 Ensures that employee related issues are resolved in a manner consistent with
company policies.
 Mentors and develops management skills; provides learning opportunities by
assigning new tasks in all operational staff areas;
 Performs duties in all aspects of hotel operations whenever needed.
 Inspects and documents repairs and cleanliness of property to ensure optimum
upkeep and repair, cleanliness and overall property appearance.
 Manages operations expenses to achieve maximum flow through to the bottom
line profit.
 Participates and monitors monthly inventory of supplies and equipment.
Ensures purchases made are within budget and by approved vendors.
 Serves as “Manager on Duty”.
 Provides other relief or back-up duties as needed at the hotel.
 Set up and Handling Guest Bill
- PT. PENINSULA MARKETING INTERNATIONAL
Marketing Company of Peninsula Beach Resort
Reference : Aga Nugraha (62-361-777-414)
Position : Member Services Officer/ Customer Services Officer
Period : May 2006 – November 2009
Job Descriptions:
 As Reservation officer, handling & processing members’
booking request.
 As Legal Officer; doing Button – up; assisting and
accompanying new member on signing the Purchase
Agreement of the membership on behalf of the Company.

7.  Assisting members to understand the concept of the
membership and how the system works.
 Responding to members’ email or fax and incoming phone call.
 Handling members’ complaint face to face or over the phone.
 Processing members’ banking week & Management Charge
payment.
 Collecting members’ late payment; Purchase Payment or
Management Charge payment.
 Handling member’s reservation request with VHP System
 Assisting members in exchanging their banked week through
the exchange company.
 Attending member’s weekly welcome party to help member
know their contact point regarding their membership.
 Taking the responsibility to follow up returned mails; getting
members’ new address & contact details.
- PT. PENINSULA MARKETING INTERNATIONAL
Marketing Company of Peninsula Beach Resort
Reference : Jimmy McIntosh (62-361-777-414)
Position : Reception Marketing Supervisor
Period : June 2002- May 2006
Job Descriptions:
 Checking in and checking out guest who come for
promotion
 Arranging transfer in and out guest form for promotion
 Attending to question or concern
 Handling guest complaint
 Gifting
 Leasing with sales department for companies promotion
PERSONAL ABILITIES
- Understand and able to do Secretarial duties ( arrange meeting,
correspondence, and guest handling)

8. - Able to use English, both written and spoken
- Computer:
Microsoft office: Excel, Power Point & Word
Microsoft Outlook: Outlook Express
VHP
Microsoft Access: Database/System
PERSONAL QUALITIES
- I am willing to work hard and under pressure to meet the deadline.
- I am self-motivated to learn something new challenge.
- Strong motivated to improve my present capability in higher level.
- I have a good interpersonal and communication skill and able to work as a team
or as a personal.