1. AMINULAI AIRAT ABIODUN
Mobile: +971556299600, Email:Mobile: +971556299600, Email: aaminulai@yahoo.com
OBJECTIVE
Dedicated and Hardworking, Customer service and administration with a passion in Customer
service, Admin, Sales, and Marketing. Quick learner having strong public relation and customer
service skills, ability to interact with cross-functional departments, with a high degree of
professionalism, discretion and problem resolution capabilities. Ability to diplomatically resolve
problems and diffuse tension. Team-player, critical thinker, effective planner, along with excellent
communication, self-correspondence and interpersonal skills. With the expert level in quality and
productivity.
AREA OF EXPERTISE
 Corporate Relations  Accounts Skills  Team-Player
 Customer Service  Sales & Marketing Support  Cross Cultural Communication
 Excellent Interpersonal Skills  Computer Knowledge Skills  Problem-solver
 Invoice handling  Administration Skills  Customer Grievance Handling
CAREER SNAP SHOOT
March 2016 Till Date Spa Controller, Whiteroom Beauty & Spa, Motor City, Dubai
July 2013 to Aug 2015Administrative Assistant 1, Tesco Canada International, Jabal Ali Free
Zone, Dubai, UAE.
Oct 2012 to June 2013 Customer Service Cum Sectary, Jobhuntgulf, Dubai,UAE.
Oct 2007 to Nov2010 Assistant Administration Manager/Food Safety Coordinator, Kots
Catering Nigeria
Nov 2005 to Oct 2007 Accounts and Administrative Executive, Lister Medical Center, Nigeria,
Africa.
Oct 1995 to Jan 1996 Trainee Lagos State Valuation Office, Lagos, Nigeria.
EMPLOYMENT HISTORY
Spa Controller March, 2016 Till Date
Whiteroom Beauty and Spa Motor City, Dubai, UAE.
 Maintain a professional presence on the Spa front desk – answering the phone and coordinating
appointments for massage, treatments, classes and personal training in a polite and helpful
manner. Work with independent client to ensure appointments are kept and billed properly.
 Acts as the ambassador of the Spa greeting and welcoming all visitors. Ensure each visitor is
acclimated to the standards of spa use, and signs a liability waiver. Supervise/assist Staff with
morning setup and closing duties
 Responsible to maintain all stations, rooms and spa areas; ensuring cleanliness/sanitation,
stations organized and well stocked, all items put away at the end of the day. Responsible for
meeting all Board of Health requirements.

2.  Monitoring the entire facility with thorough walkthroughs at opening and every two hours until
end of day. This must include all Activities stations.
 Maintaining the soothing atmosphere of the Spa. Ensure music is playing softly in the building
(except off the Massage hallway).

3.  Continually monitors fitness and locker room areas for cleanliness. Clean the Spa Slippers as
needed with sandal spray cleaner & restock when dry. Clean the Fitness Room, per the schedule
and before leaving each day to ensuring quality and presentation procedures are continually
followed.
 Daily management of the Retail Outlet to present an inviting area for members and guests to
shop. Discuss items of interest with members and clients encouraging them to browse and
purchase.
 Monitor and execute proper Spa setup and training; ensuring Spa is properly closed and
paperwork submitted to accounting at the end of each shift.
 Maintains and stocks the Coffee Bar at opening and as needed to ensure member satisfaction.
Assists Spa Manager with ordering supplies as needed.
 Financial - Control ongoing service and product management to ensure profitability, implement
full Spa product and service purchasing standards and ensure compliance, administer staff and
member scheduling for maximum revenue generation and profitability.
 Marketing - Develop the Spa’s marketing strategy and ensure a consistent image is being
portrayed. Be proactive in developing publicity opportunities though effective communication
and use of Spa media outlets.
 Customer Service - Anticipate, identify and ensure member/guest needs are being met in the
very best possible way. Develop and deliver credible, competitive, value-plus services to our
members/guests.
 Planning - Create and maintain Staff Contacts, ensuring accuracy and compliance. Perform Staff
evaluation reports with action plans, effectively administer and monitor Staff scheduling
procedures and demonstrate an exceptional level of professionalism for the Staff to emulate.
Create a motivating environment of sincerity, warmth and fun for all members, guests and staff.
 Operations – Maintain an up to date version of the Spa procedures Manual and ensure
compliance; updating as needed. Develop and maintain Spa literature, documentation and
process handling requirements. Ensure equipment is maintained in good working order.
Maintain professional relationships with suppliers, providers and management. Ensure stock and
cash items are kept secured to minimize/eliminate losses. Implement a clearly established
opening and closing procedure. Manage Spa inventories effectively, follow purchasing
standards; ensure compliance.
 Effectively and efficiently communicate all member/Client questions and/or complaints to Spa
Manager.
 Assist in any other areas as directed by the Management
Administrative Assistant 1 July, 2013 - Aug 2015
Tesco Canada International Jabal Ali Free Zone, Dubai,
UAE
 Reporting to Human Resources Manager and General Manager
 Receives and screens visitors and telephone calls, providing general and specialized
information regarding departmental functions that may require the use of
judgment, tact and sensitivity and the interrelation of policies, rules and
procedures.
 Skillfully handles complaints and inquiries; researches and responds to requests or
refers complaints and requests to other staff when warranted.
 Designs, organizes and maintains specialized and custom forms, records, reports,
files and logs to support technical work processes in areas of assigned
responsibility.
 Designs, develops and maintains spreadsheets requiring data interpretation and
manipulation; creates, maintains and updates file indexes; removes and archives
inactive records or files; researches and assembles information from a variety of
sources for the completion of specialized forms and technical reports; copies,
compiles and distributes contracts, reports, documents and other materials.

4.  Verifies accuracy of timesheets and produces biweekly payroll report to provide to
Payroll; maintains departments’ attendance and time off records; prepares and
types personnel documents; maintains departmental personnel files.
 Drafts and types committee agendas, follow-up agendas, resolutions and reports;
assembles agenda packets for assigned committee/s; ensures all information is
accurate and complete; finalizes, indexes and cross-references resolutions.
 Performs other secretarial and administrative support functions for managers,
supervisors and staff; schedules assigned appointments, meetings and conferences;
coordinates arrangements and sets up meeting rooms; notifies meeting
participants; prepares and/or assembles meeting materials from rough notes,
drafts, dictation or oral instructions; types, formats, edits, revises, proofreads and
prints reports, correspondence, memoranda, agreements, agendas, technical charts,
tables and other specialized materials ranging from routine to complex;
 Creates materials for public presentations; composes correspondence, reports and
informational materials; proofreads and checks typed and other materials for
accuracy and completeness and for compliance with policies and regulations;
reviews, determines the priority of and routes department’s incoming
correspondence.
 May dispatch department personnel to sites and respond to incoming calls.
 Provide backup support and assistance to other departmental administrative
support staff.
 Plan, organize, communicate and implement special duties and department events.
Customer Service cum Secretary cum Accounts Oct. 2012 - June,
2013
Jobhuntgulf HR & Management consultancy Dubai, UAE
 Work as a Customer Service cum secretary cum accounts, reporting to the Managing
Director
 Assisting the Managing director with Admin work, customer service and service
delivery and other duties assigned Managing Director.
 Follow all customer complaints and take corrective action as appropriate and in a
timely manner.
 Identify customer needs and assist in creating and implementing solutions.
 Works with all personnel and outside contacts to satisfy clients and achieve company
goals and work as an integral part with all senior members of the team.
 In the accounts section handle all cash inflow and outflow, Maintained company
account, Handle all cash and cheque payment to client and handle all staff matters.
 Recruiting and staffing.
Assistant Administrative Manager OCT 2007-Nov.2010
Kots Catering Nigeria LTD. Nigeria, Africa
 Worked as Assistant Administrative Manager and Reported to Managing Director
and was handling a staff of 139
 Handle all office administrate responsibilities and coordination and organizing all
managerial meetings
 Coordinating HR related document and ensuring all set targets are meet
 Responsible for booking travel arrangements, including accommodation for both
local and foreign travel
 Ensuring that the entire office ambiance is kept regularly clean and tidy

5.  Handling all inbound and out bound calls ensure all enquiries are adequate and
correctly answered
 Responding to all email enquires and give feedback to ensure customers
satisfaction.
 Organizing and maintaining appropriate storage records for both hard and E format
Information and documents. Ensuring that they are safely and properly kept.
 Handling of daily Cash Flow
 Receiving and deposit of incoming cheques to Appropriate Bank
Food safety coordinator March 2008 to Nov 2010
Kots Catering Nigeria Ltd. Lagos. Nigeria.
 Provide advice and assistance with development and implementation of FSS
policies, procedures and documentation.
 Maintain FSS documents, database, records, binders & filing Corrective Action and
Preventative Measures – assist with logging and tracking of non-compliances and
FSS incidences, do investigations, coordinate follow-up and bring outstanding
issues to closure.
 Provide FSS Training – assist in development of training programs, conduct training
classes, maintain, training records.
 Assist in development of rules, conduct audits, maintain records.
 Audits – third-party, government, customer – assist with audit preparation,
organization and follow-up.
 Conduct routine audits of internal food safety program, product specifications and
organics program.
 Records – conduct routine checks to verify proper record keeping by Operations
Staff
Reports to Management – obtain, input, tabulate FSS data and provide reports to
Management
Accounts/Administrative Executive NOV. 2002 –OCT.2007
Lister Medical Centre. Lagos, Nigeria.
 Worked as an accounts and administrative executive and was reporting to
Managing Director.
 Handled all Customer related issues and services and coordinated all meeting
among staffs and managements
 Organizing training and seminar among employees.
 Managing and coordinating the flow of medical drugs and equipments, both
supplies and purchase
 Ensuring that all medical records are safely kept
 Managing the personnel’s in charge of cleaning and laundry duties in the hospital.
 Handling of all Cash and Cheque Payment (CASHIER) and bookkeeping records
Practice Manager April 2004 to Oct. 2007
Lister Medical Center Lagos, Nigeria.
 Handling Staff recruitment from cleaner to the nurses who take care of the patients
 Coordinate Business Functions like Handling all Health Management Organization
contract terms, Meeting and billing procedures, Health Talk by Pharmaceutical
companies.
 Handling Doctor’s requirements through interaction, coordinate and engaging with
doctors, surgeons, health care technicians, nurses as well as other medical staffs

6. and health care professionals who are involved with the prime care, rehabilitation
and treatment of patients.
 Coordinate with external consultants and specialists in case of specialized
operations and emergencies.
 Ensuring Patient’s Well-Being and Medical Care are being administered by ensuring
deliverability and availability of quality amenities and facilities for all patients.
 Ensuring tidiness and Cleaning of the Hospital Environment by take rounds of the
entire hospital, particularly, the rooms where patients are recuperating and, if
required; make quick decisions to improve or enhance patient care.
 Manage Patient Record by ensuring that medical histories, health information, legal
and insurance documents and billings, are all dealt with appropriately. Additionally,
keeping all the information organized and up-to-date.
 Handling all the hospital’s public relation activities such as marketing, community
health projects and fund-raising activities.
 Responsible to ensure that policies and procedures and ensure that the rules are
adhered to by the hospital staffs .
 Oversee daily hospital functions by managing financial operations and budgets.
Personnel officer(Trainee) OCT 1995- Jan 1996
Lagos State Valuation office–Reporting to Principal Personnel Officer. Lagos, Nigeria
 Worked as a Personnel Officer and was reporting to the principal Personnel Officer.
 Data collation and management
 Personnel records management
 Coordinating medical and fitness record of all ministry staffs.
 Part of the team involve in recruitment procedures and placement.
 Part of the team that handle induction exercises within the ministry.
Personal Assistant Mar 1999 -Jan2001
NYSC Zonal Office.(National youth Service Corps) Kebbi, Nigeria
 Worked as a Personal Assistant and reported to the Zonal Inspector.
 Coordinating and managing meeting for the zonal inspector
 Editing the reports of all the local offices for the zonal inspector
 Managing the process of conciliation, mediation and arbitrations among corps
members.
 Part of the team that handles Induction ceremonies
 Handle all official documentation for the Zonal Inspector.
QUALIFICATIONS
1998 Higher National Diploma Business Administration and Management-Federal Polytechnic
IlaroOgun State – Nigeria.
2005 Chartered Institute of Administration (CIA) Nigeria. Associate Member
TRAININGS
2013 Selling Skills Training Jobhunt HR & Mgt Consultancy, ( In house) Dubai UAE
2013 Basic Customer Service Training Jobhunt HR & Mgt. Consultancy Dubai UAE
2010 Participated in Basic Food Safety Training ( In house) Kots Catering Nigeria Ltd. Nigeria
2008 Participated in Solving People Puzzle Organized by Vision International Leadership

7. Consultancy Ltd. Lagos Nigeria
2008 Participated in a First Aid Training Conducted by Rely Supply Ltd. Lagos Nigeria
2000 Diploma Certificate in Computer appreciation. Lagos Nigeria.
PERSONAL DETAILS
 Date of Birth :16TH
December, 1975
 Languages :English (Speak, Read and Write)
 Hobbies :Reading, Listening to music, Travelling and Cooking
 It Skills :MS Office Word, Excel, PowerPoint and Internet Explorer,
 Membership : Member of Career hunter Toastmaster, Dubai, UAE.
 Status : Married
Reference provide upon request.