Mr. Nhlanhla Ramotebele is applying for a job and provides his curriculum vitae which outlines his background as a customer service and administrative professional with over 2 years of experience as a store manager. His career history details his responsibilities and duties as senior manager at Glory International Beauty Salon from 2009 to 2011 which included tasks such as ensuring effective administration, payroll administration, customer data management, and product ordering. He provides his education credentials graduating from University of Cambridge International examinations and lists references and hobbies.

1. Curriculum Vitae
Mr. Nhlanhla Ramotebele
4 Riana Avenue, Extension 16
Northcliff
Home – (011) 476-8995
Mobile phones – 0719507649
E-mail – ramotebelenhlanhla1@gmail.com
Date of birth - 26 July 1990 (ID no- 9007265787081)
Personal profile
An Experienced customer services personnel, with high skilled Administration background and also
Marketing Personnel. I am Strong, responsible, flexible and confident team member, shown effective
in terms of customer service and Administration. I am very responsible and dependable. I have ability
to work in strong team environment with Good inter-personal skills and excellent Integrity and
Honesty. Hard working and punctuality is my strong skill
Key Skills
 2 years experience as a store manager
 Experience in Financial management
 Confident telephone manner
 Experience of working on own initiative
 Able to prioritize and organize own workload
Career History (Senior Manger at Glory International Beauty Salon 2009 – 2011)
My Duties
 Ensuring Effectiveness in terms of overall Administration of the Salon
 Competence in terms of payroll administration
 Administering all the customers data with birthdays and appointments
 Do an audit on customers feedback and ensuring that the service is kept up standard at all times
 Keep to 48hrs turnaround times on filling all the customers files on the computer, and ensure files
are kept up-to-date
 Preparing the outlay of monthly promotions and typed and send out to customers via e-mail or
SMS’s
 Ensure smoothness of work coordinate with the staff members to improve the process of
administrative Tasks that includes all minutes, agendas, event program are available on due
dates for Executive Management/owners of the shop meetings.
 Ensuring that our product suppliers visits the shop for promotion on a monthly basis with their
new products were the regular customers will benefit some gifts and get to know the products
better.
 Process monthly payments for staff members
 Prepare all the journal for banking purposes
 Taking stock regularly to ensure that the store runs smoothly
 Checking and the budget and ensuring that the cost are minimum
 Ensuring that the rent and the staff members are paid on time every month
 Ensuring that the staff are doing their duties with efficiency and professionally at all times
 Making sure that Time management is priority for all the staff members in order to keep all the
customers’ appointments at all times.
 Administering all queries and good feedback and have weekly meetings with the staff member to
solve or brainstorm on how to improve on our quality/ good customer service at all times

2.  Drive and encourage a culture of Ubuntu among the staff members
 Ensuring that all complains is handled immediately and ensures that the customers are getting
their fair value.
 Managing the full process of landline, the responds from the customer could therefore revert back
to the management to seek the best of course to proceeds and improve their product to the
satisfactory level.
 Products: - Managing the issuing/ordering/buying of the products from the suppliers together
with monthly stock control and Implementing saving actions.
 Ensuring that the staff members are equipped with the full knowledge of the new products from
our suppliers at all times
Education
University of Cambridge International examinations (Matric)
Subject Grade
Afrikaans A*
English Language B*
Economics B*
Mathematics C*
Physical Science B*
Business Studies A*
References: Mr. Rufus (0743031219) and Mrs. Phuti (0849547146) or
0875777607owners of Glory Hair International Beauty shop
Hobbies – Reading the Bible playing sports, body building, fitness instructing