1. CONFIDENTIAL PROFILE
Tracy Mead
CANDIDATE SUMMARY
PERSONAL INFORMATION
NAME Tracy Mead
ID NUMBER 681019 0091 088
CONTACT DETAILS Cell: 079 924 4883
tracejt@gmail.com
NATIONALITY South African
MARITAL STATUS Divorced
DRIVERS LICENSE Code 08
TRANSPORT Own Vehicle
LANGUAGES English
Afrikaans
CURRENT SALARY To be discussed
NOTICE PERIOD Immediately
SUMMARY
Tracy Mead has 17 years’ experience in the Recruitment Industry. She is currently employed by CallForce Direct, where she holds the position
of Payroll 2IC. She was transferred into the position when the Payroll Manager went on maternity leave. The function includes full payroll
management of 14 accounts but ultimately Tracy is responsible for paying on average 800 – 1500 employees per month.
Previous to this, Tracy was a Projects Manager at the same company as above. This role includes managing multiple projects from end-to-end, taking
the lead in both planning and implementation. She is furthermore responsible for ad-hoc duties such as: tender administration, project co-ordination,
coaching and mentoring, training and payroll assistance. Tracy is a high achiever who has received several awards during her career. She was also the
first person in South Africa to complete an RPL in Labour Recruitment Services in 2008.
Tracy began her career in recruitment at PAG (Kelly Group). During her 14 year tenure at PAG she steadily progressed from being a Consultant, to
Branch Administration Manager, to Temp Sector Manager at the Sandton Branch. She was a member for five years of PAG's Millionaire's
Club (achieved R1 million billing per annum for the company) and was furthermore awarded several Merit Awards for Achievement. In 2002 she
qualified for an unforgettable incentive trip to Egypt.
Tracy was later transferred to the in-house Liberty Life branch, based at the Liberty Life Head Office, where she handled all matters pertaining to the
Temp desk and PAG’s temporary employees based at Liberty Life.
When Afrizan Personnel won the Liberty account from PAG, Tracy was offered the position of Temporary Staff Employee Manager at the request of
the client. In this position she was responsible for managing a temporary headcount and payroll of 150+ employees. She set up the payroll from
scratch for the Liberty account, rolling out the K-log time and attendance management system, which linked into VIP Payroll.
Tracy was offered a contract position at CallForce managing the Recruitment Division and a very large project, whilst the Recruitment Manager was
on maternity leave. When the Recruitment Manager returned Tracy was then offered a permanent at CallForce as a Projects Manager.
During her career in the recruitment industry, Tracy has gained invaluable and unique experience project management, managing payroll, designing
manuals, in-house training, and conducting research. Furthermore, she is literate in VIP Payroll, SAP, Word, Excel, Powerpoint, Outlook, Paxsal, Adapt,
RMS, K-Log and Cura
Tracy is also a member of various committees, including month-end and year-end functions, the First Aid Committee and various other project-
related committees.
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2. CONFIDENTIAL PROFILE
Tracy Mead
QUALIFICATIONS INSTITUTION YEAR OBTAINED
Matric Damelin College
• English
• Afrikaans
• Typing
• History
• Economics
• Business Economics
1987
NQF4
(Labour Recruitment Services) SAQA 2008
WORK EXPERIENCE
POSITION COMPANY DATE
Payroll 2IC/Projects Manager
Temporary Employee Manager
Sector Manager
CallForce Direct
Afrizan Personnel
PAG
Dec 2012 – April 2015
Mar 2012 to Dec 2012
Feb 1998 to Feb 2012
Licensing Administrator Software Connection (Connection Group) Dec 1995 to Mar 1997
Various TSD / Vantage Distribution May 1993 to Nov 1995
DTP / Graphics Co-ordinator BMI / BMI-TechKnowledge Jun 1998 to Dec 1992
Client Service Executive Ideadata Jan 1987 to May 1988
COURSES ATTENDED : Negotiation Skills
Selling for Profit
Three Dimensional Selling
Emotional Intelligence Workshop
Time Management
APSO (IPSC) Certified Personnel Consultant
Applying Media Relations (BCEA)
Thomas International
Quality Assurance Workshop
Competency Based Recruitment
Temp Dynamics Workshop
RPL (Recognition of Prior Learning) Workshop
Train the Trainer
COMPUTER PACKAGES : VIP Premier
SAP (invoicing)
MS Word, Excel, Powerpoint, Outlook
Paxsal Middleware (in-house package)
Adapt (in-house package)
RMS (in-house package)
K-Log
VIP
Cura (international recruitment management system)
ACHIEVEMENTS : RPL (Recognition of Prior Learning) – NQF 4 (2008)
Labour Recruitment Services
(1st
to be awarded this qualification in South Africa)
Merit Awards for Achievement
1999/2000/2001/2003/2004/2005/2006/2009/2010
Won Incentive Trip to Egypt 2002
Millionaire’s Club (achieved more than R1 million contribution in a
financial year) 2005/2006/2007/2010/2011
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3. CONFIDENTIAL PROFILE
Tracy Mead
COMPANY CallForce Direct
PERIOD OF EMPLOYMENT Dec 2012 to April 2015
POSITION Payroll 2IC (Acting Payroll Manager)
DUTIES
POSITION
DUTIES
 Responsible for processing 800 – 1500 employees per month and 350
weekly wages
 Closely manage a team of Payroll Administrators – assistance, advice,
counselling and motivation
 Management of deadlines for month end payrolls
 Administer and manage weekly and monthly wages from start to finish
 Timesheet calculations
 Manage purchase order numbers, cost centres etc. for clients
 Capture hours and leave onto rate schedules
 Leave management of all agents on the payroll
 Rate calculations, increases, pay-outs, deductions for all agents
 Increases, pay-outs, deductions for all agents on VIP
 Terminate agents when assignments completed
 Import wages for weekly and monthly payrolls into VIP
 Audit and sign off on wage packs
 Create, verify and release bank payments
 Ensure team efficiently administer and manages their payrolls
 Assist with setting up the payroll structure and rules
 Set up payment schedules for new clients
 Meet with respective Manager's re: rules, client info for billing purposes
etc.
 VIP back-ups and installation of new versions
 Ensure all VIP information is as up to date as possible (i.e. terminations,
rates, tax numbers etc.)
 Create reports on VIP when required
 Create new companies on VIP and SAP
 Ensure that all company information on VIP and SAP is updated
 All other related VIP duties
 Import VIP file into SAP and reconcile before creating sales orders
 Print sales orders and attach relevant documentation
 Creating invoices and ensure balances to rate schedules
 Recon and print invoices
 Processing of credit notes
 Ensure that SAP (invoicing side) is well managed and administered by doing
monthly recon
Projects Manager
 Manage the recruitment team ensuring that fulfilment deliverables and
performance standards are met
 Manage customised recruitment and selection processes ensuring
compliance with company policies and procedures and industry best
practice
 Manage effective and efficient fulfilment of orders according to client
specifications
 Manage the interface between recruitment and client stakeholders (internal
and external)
 Meet targets in respect of fulfilment of orders
 Identify trends and propose solutions to enhance and increase order to
placement ratios
 Develop staff competence, skills, knowledge and capacity
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4. CONFIDENTIAL PROFILE
Tracy Mead
POSITION
DUTIES
Retrenched due to PAG losing the
Liberty contract to Afrizan
 Manage proactive candidate sourcing in line with forecasting models
 Creatively source candidates by means of alternative avenues e.g. print
media, campaigns, events etc.
 Co-ordinate and design Advertising/Marketing material to attract candidates
 Ensure adherence to standard recruitment processes and procedures
 Ensure that quality standards are met and maintained
 Manage infrastructure related to recruitment processes and assessment
requirements
 Develop and prepare reports and other management information as
required
Recruitment Manager
 Rolling out of new Recruitment Management System (Cura) and all aspects
relating to this
 Responsible for the direct management of multiple projects from beginning
to end as assigned by the company
 Lead the planning and implementation of projects
 Facilitate the definition of project scope, goals and deliverables
 Define project tasks and resource requirements and managing project
budgets
 Ensure the smooth running of all tasks relating to successful project
outcomes
 Develop full scale project plans and communication documents
 Develop and maintain detailed project schedules
 Manage project administration and meetings
 Prepare and/or edit meeting minutes, presentations and tables
 Assemble and coordinate project team, provide direction and support to
project team
 Manage project resource allocation
 Plan and schedule project timelines, ensuring adherence to deadlines
 Track project deliverables using appropriate tools
 Constantly monitor and report on progress of the project to all stakeholders
 Present reports defining project progress, problems and solutions
 Implement and manage project changes and interventions to achieve
project outputs
Ad-hoc duties:
 Tender administration, design and compilation
 Project co-ordination
 Response handling for SITA project
 Creation and design of presentation
 First Aid Committee
 Month and year end committee (functions)
 Supervising 13 staff members on SITA project
 Coaching and mentoring
REASON FOR LEAVING Retrenched
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5. CONFIDENTIAL PROFILE
Tracy Mead
COMPANY Afrizan Personnel
PERIOD OF EMPLOYMENT Mar 2012 to Dec 2012
POSITION Temporary Employee Manager (Liberty Life Account)
DUTIES
:
Retrenched due to PAG losing the
Liberty contract to Afrizan
 Dealing directly with HR and line managers in all departments of Liberty Life
and Liberty Properties
 Managing temp headcount of 150+
 Dealing with day to day queries
 Conducting and chairing disciplinary hearings for temporary staff when
required
 Following Afrizan and Liberty Life internal procedures for recruitment
 Sourcing suitable candidates for temp vacancies
 Visiting clients and candidates to check on progress of assignment
 All admin functions relating managing of temp desk, with assistance from
head-office staff
 Calculation of manual paper-based timesheets
 Keeping central payroll spreadsheet up to date with day to day changes
(rates, temps, starters, finishers, cost centres etc.)
 Capturing of temps’ hours worked onto VIP
 Emailing invoices to clients for approval
 Keeping statements up to date of the above approvals
 Planning and creation of project plan to implement K-Log into Liberty Life,
Liberty Properties and Stanlib
 Meeting with K-Log to discuss the above project plan
 Meeting with VIP and Pastel representatives to establish what their systems
require to import data
 Setting up of cost centres, line management and temps onto the K-Log
system
 Setting up of shift rules and plans according to Liberty operational
requirements. These differ from payroll to payroll
 Making contact with all temps and line managers to discuss and assist with
K-Log roll-out
 Setting up of training courses for line managers for K-Log training.
 Telephonic training for temps and managers
 Monitoring all capturing, approving and authorisations on K-Log.
 Generating files for importation into VIP and Pastel
 Liaison with finance and payroll departments relating to all of the above
Contract position
COMPANY PAG (Professional Assignments Group)
PERIOD OF EMPLOYMENT Feb 1998 to Feb 2012
POSITION Various
DUTIES Dec 2010 – Feb 2012
Sector Manager Temp Division – Liberty Life (in-house)
 PAG had an in-house branch set up at Liberty Life, in the HR Department,
dealing with all temp and perm positions
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6. CONFIDENTIAL PROFILE
Tracy Mead
 Dealing directly with HR and line managers in all departments of Liberty Life,
Liberty Properties and Stanlib
 Managing temp headcount of 150+
 Running and authorising temp payroll weekly and monthly
 Conducting and chairing disciplinary hearings for temporary staff when
required
 Following PAG and Liberty Life internal procedures for recruitment
 Managing one temp consultant and two administrators
 Master trainer and rolling out the implementation of new system (RMS –
Recruitment Management System)
 Involved with UAT (User Acceptance Testing) on RMS
 All admin functions relating to managing of a PAG branch, including but not
limited to weekly branch flash reports, month-end reporting, invoicing,
credit notes, stats, MIS reporting, attendance register and leave
management
Nov 2008 – Nov 2010
Sector Manager – Temp (PAG Sandton M & B)
 Myself and my whole team achieved “millionaires” status (R1 million or
more contribution) for the 2010 financial year.
 2 temp consultants and one resourcer reporting directly to me
 The Sandton temp team (3 consultant and myself) billed a total of R6.5
million in the 2010 financial year
 Full consulting function as well as managing temp desk
Feb 2007 – Oct 2008
Branch Administration Manager
 Three staff members reporting directly to me
 Collating weekly stats from consultants for the weekly and month-end head-
office reports
 Balancing branch figures and summary reports weekly and monthly
 Minutes of branch meetings to be fed back
 Attending teleconference in absence of management
 Day-to-day running of branch in absence of management
 Preparation of Client Billings Report from in-house systems
 Designing of various documentation and reports for the branch
 Training and assisting consultants with internal system
 General office management duties
 Support structure for consultants on all levels – ad-hoc decision making
 Proof reading all advertisement
 Liaison with credit control and finance departments at head office
 Liaison with Sandton City Management with regards to general
maintenance, parking cards, electricity etc.
 Confirming of employment for temps
 Dealing with queries on a day to day basis relating to clients, candidates,
invoices and credit note
 Organize and/or assist with internal branch functions
 Compiling Attendance Register and leave forms
 Handling and balancing the Petty Cash (R1 500)
 Do all purchase orders for stationery, ads, ITC, MIE Kroll
Team Leader (18 months)
 Negotiating margins and fees with clients for myself and my team
 Organizing of small functions e.g. assignee awards evenings
 Processing branch weekly payroll when branch manager not available
(approx. 200 temps)
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7. CONFIDENTIAL PROFILE
Tracy Mead
 Forecasting for team monthly billings
 Desk audits to assess stats and progress of consultants
 Qualifying of orders for entire team
 Dealing with disciplinary issues if necessary
 Motivation of team
Consultant
 Responsible for the full account management function
 Research on competitor information, industry trends and customer
environments
 Up keep of records on internal systems, preparing reports and statistics for
weekly activities, planning and scheduling
 Pursuit of potential business, formulation of account plans and strategies
 Consulting with clients with regards to temporary and permanent staff
 Discussion and consulting with regards to Labour Relations Act
 Negotiation of rates, contracts and fees
 Screening, interviewing, reference checking, referring and invoicing for
candidates
 Weekly payroll: Checking timesheets, pay and charge out rates, hours,
public holidays, annual and sick leave
 Coaching and mentoring of learners in PAG Learnership Programme
 Running Learnership Programme at clients
REASON FOR LEAVING Retrenched due to PAG losing the Liberty contract to Afrizan
COMPANY Software Connection (Connection Group)
PERIOD OF EMPLOYMENT Dec 1995 to Mar 1997
POSITION Licensing Administrator
DUTIES  Receiving orders from large corporates (hardware and software)
 Placing order with suppliers (hardware and software)
 Ensuring timeous delivery of orders
 Ensuring that corporate clients were fully licensed (software licensing –
specifically Novell, Microsoft and Lotus)
 Keeping track of all new forms of licensing and various software suppliers
(e.g. Microsoft, Lotus etc.)
 Client liaison
 Issuing of quotes
 Worked in central warehouse
 Dispatching stock (hardware and software) internally and to corporate
clients
 Receiving of stock from overseas and dispatching throughout the group
(local and national)
 Organisation of drivers and stores staff
 Input of all stock into the computer
 General stock control
 Liaison with technicians to assess client’s requirements
REASON FOR LEAVING Retrenchment
COMPANY TSD / Vantage Distribution
PERIOD OF EMPLOYMENT May 1993 to Nov 1995
POSITION Internal Sales/Stock Control and Licensing
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8. CONFIDENTIAL PROFILE
Tracy Mead
DUTIES  Taking orders from clients (dealers) and dispatching
 Back orders once new stock arrived from overseas
 Ensuring timeous delivery of stock to clients
 Co-ordination of drivers
 Explaining how Microsoft licensing works
 Extensive client liaison on various management levels
 Invoicing and credit notes
 Placing orders with Microsoft USA
 Monitoring stock
 Placing orders with Microsoft for dealers and corporate clients
 Monitoring all new forms of licensing from various software suppliers
 Consulting with corporate clients of licensing requirements
REASON FOR LEAVING Retrenchment
COMPANY BMI / BMI-TechKnowledge
PERIOD OF EMPLOYMENT Jun 1998 to Dec 1992
POSITION DTP / Graphics Co-ordinator
DUTIES  Compilation of presentations for internal and external clients
 Creation of 35mm and overhead transparencies
 Writing and compilation of manuals for training
 Typesetting Market Research reports and sales documents for IT clients
 Design of brochures and newsletters monthly
REASON FOR LEAVING Career advancement – which did not materialize (retrenched)
COMPANY Ideadata
PERIOD OF EMPLOYMENT Jan 1987 to May 1998
POSITION Client Service Executive
DUTIES  In charge of approximately 25 Corporate Clients (e.g. Eskom. Anglo
American, Sun International, Gencor)
 Training of clients on graphics package
 Compilation of presentations for clients
 Creation of presentations on 35mm and transparency formats
 Calling clients
REASON FOR LEAVING Wanted to develop career into computer graphics and DTP
References:
Candice Roberts – MD – CallForce – 011 519-9900 – Cell: 083 628 5340
Monica Mamdoo – Payroll Manager - CallForce - 011 519-9900
Bertus du Plessis – Commercial Direct – CallForce – 011 519-9900 - Cell: 083 633 9676
Alan Papachristos – ex Operations Manager – CallForce – Cell: 082 482 5911
Mandy Douglas – HR Manager - CallForce - 011 519-9900
Cerine Harmse – Recruitment Manager - CallForce Cell: 084-595-7443
Leon Breedt – Sales Director - Afrizan Personnel – Cell: 083-377-0939
Linda Geelhuizen – ex Manager - PAG Liberty – Cell: 082-747-2087
Maxeen Bremer – ex Manager - PAG Sandton – Cell: 082-855-5890
Lorraine Beetge – Payroll Manager – Kelly Group – Cell: 082-462-8968
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9. CONFIDENTIAL PROFILE
Tracy Mead
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10. CONFIDENTIAL PROFILE
Tracy Mead
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