1. Professional Highlights
• Experienced Human Resource Development professional specialized in leadership, workforce and career
development.
• Develop sustainable cross-functional and/or global solutions that are benchmark with high impact.
• Develop creative strategies to leverage individual career aspirations and growth with organizational mission
and goals.
• Manage conflict respectfully to ensure diverse perspectives are integrated and growth is maximized.
• Utilize all available resources to exceed expectations and achieve cost-effective results.
Key Accomplishments
Career Counseling & Coaching
• Led a virtual, global HRD team to design, develop and implement a career toolbox with 22 unique, custom tools
to help human resource professionals in over 40 countries to offer career services for employees and managers.
• Designed, developed and facilitated the Mercedes-Benz Financial Services (MBFS) Career Counseling Program
to assist employees in establishing career and business goals along with developing plans to achieve their
goals.
• Administer, score and interpret career assessments, debrief results, provide exploration guidance or offer
educational resources, provide recommendations and feedback to assist with career planning.
• Coach and instruct employees on career development tools and techniques including: resume critique, interview
preparation, personal branding, cover letter writing, development planning, career exploration and networking.
• Present best practices of the MBFS Career Management program to career professionals in the field.
• Led HRD and HR operational team in designing and hosting the first full-day MBFS Career Development
Conference offered to 2500 employees and managers in two locations.
Performance Improvement & Workforce Development
• Secured and managed a $600,000 State of Kansas training grant by collaboratively working with senior
Executives, Department of Labor officials, Economic Development Departments, Chambers of Commerce and
local state colleges.
• Managed State of Michigan $500,000 Skills Development Grant, resulting in new development options for the
workforce.
• Created and managed the tuition assistance program with annual budget of up to $700,000; ensure compliance
with state tax laws, maintained confidential employee records and ensured adherence to program requirements.
• Managed the production of five career exploration and recruiting videos.
• Recipient of the 2004 Award of Excellence for Instructional Communications by the International Society of
Performance Improvement for the communications database used during a corporate wide workforce
development project (Integration).
Instructional Design
 Project manager of largest enterprise training project (Agility) preparing to on-board over 3,000 new hires in the
field locations due to operational restructuring. Ensured on-time, within-budget completion of six web courses,
participant guides and facilitator guides, and ensured the training staff was prepared to instruct over 3,000
employees. Training and development project budget was over $3,000,000.
 Led the design and development, for the MBFS mentoring program that had over XXX+ mentees and mentors
from the US and Canada and has been running for over four years; facilitated sessions and trained facilitators
to deliver program.
 Designed and implemented “New Leaders Program” to develop new managers or employees who aspire to be
managers.
Leadership
 Led and facilitated leadership, coaching and feedback courses for more than 1000 employees, managers or
executives.
 Provided hands-on leadership and guidance for a virtual staff of up to 22 Learning Consultants or Quality
Managers in multiple business sites utilizing $1,000,000 training and development budget
A m a n d a M . C a m p b e l l
248-991-6062 Amanda.M.Campbell@Daimler.com

2.  Led the transformation of the Training Department from an administrative function into a key strategic business
partner collaborating with senior management to drive business and performance improvement initiatives in the
following departments: Deficiency Recovery, Remarketing, Imaging, Titles, Collections, Skip Tracing, General
Account Changes and Customer Service.
 Led and facilitated diversity and inclusion course resulting in receiving the Team President’s award.
 Developed more than 2600 employees at a given time located in Kansas, Philadelphia, Dallas, Troy and
Jacksonville through use of national training programs, enterprise-wide performance improvement processes or
systems.
 Led the implementation of project Integration, a project the impacted the entire enterprise with system and
process changes.

3. Experience
Mercedes-Benz Financial Services
Career Counselor & Performance Improvement Consultant 2005 –
Present
Nominated by Human resources VP to new strategic HRD position that develops talent, increases employee
engagement and satisfaction, supports talent mobility while improving business results.
Daimler Chrysler Financial
Services
Contact Center Learning & Development Manager 2000 – 2005
Executive management’s selection for a created position with the goal to offer consistent development
opportunities in 4 locations to over 6000 new hires over a five year period of time (one location was a start-
up). Training and development staff was up to 22 employees including both Learning Consultants and
Quality Managers.
Center Training Manager 1999 – 2000
Promoted based on exemplary job performance to oversee the company’s new organizational effectiveness
function tasked to review, design and manage best-in-class quality management; new-hire orientation; and
on-the-job training programs delivered throughout the US.
Credit Analyst 1998 – 1999
Performed financial analysis of retail and lease auto loan applications to determine credit viability of
individual and business applicants, negotiate contract structures with finance managers and facilitate
contract compliance in a high stress environment with critical time constraints.
Chrysler Financial
Customer Service Supervisor 1997 – 1998
Rapidly progressed to supervise a staff of 16 in day-to-day risk management operations in the Troy Contact
Center. Coached CSRs to reduce account delinquency and limit financial losses while providing customer
service. Primary leadership duties focused on monitoring staff performance, establishing performance goals,
training new employees, filling position vacancies and resolving escalated customer issues.
Customer Service Representative 1996 – 1997
Brought on to assist customers with past due accounts and negotiate repayment schedules to resolve
delinquencies in a professional and courteous manner. Assistant Center Trainer for new collections agents.
Improved team performance with the development of job aids for use by the entire department.
Education
Masters of Arts - Counseling Bachelor of Arts – Psychology
Oakland University - Rochester, MI Oakland University - Rochester, M
License & Certifications
 Limited Licensed Professional Counselor (LLPC) - State of Michigan
 Global Career Development Facilitator (GCDF)
 Certified Job & Career Transition Coach
 Certified Job & Career Development Coach
A m a n d a M . C a m p b e l l
248-991-6062 Amanda.M.Campbell@Daimler.com

4.  Distance Credentialed Counselor with a specialization in distance Career Counseling (DCC)
 Talent Selection Facilitator (how to conduct interviews) - Certified by Novations