1. DAVID PRAKASH NELLORE
MOBILE: 9849052811
E-Mail ID: dvdprakash@yahoo.co.in
Career Objective:
To work efficiently and effectively in a competitive environment on challenging assignments that shall yield the twin
benefits of the job satisfaction and a steady- paced professional growth.
PROFILE:
 Excellent planner with proven abilities in accelerating growth and generating customer loyalty levels.
 Excellent Relationship Management skills, articulate, combine strong business acumen with the ability to
conceive profitable and efficient solutions utilizing technology. Industrious, thrives on a challenge while working
effectively with all levels of management and the people therein.
 Quick understanding and adoption to new situations and change. Ability to participate in diverse teams and
contribute significantly.
Technical Skills & Trainings
Ms-Office,
Passed Level II from National Institute of Information Technology (NIIT)
Attended trainings such as ITL V2, Six Sigma(Green Belt), New Manager Orientation, Project Management(PMP),
Global Project Management(GPM)
ACADEMIC PROFILE:
Masters In Public Administration From Madurai Kamaraj University, Madurai
Current Employment:
Organization CSC- Computer Sciences Corporation
Designation Deputy Manager
Grade T40
Period 18th
Sep 2006 to 27th
November 2015
RESPONSIBILITIES:
• Manage Managed Desktop Services (MDS), Demand and Resource Specialists
(DSR), Queue Managers, Field Resource Managers who are responsible for the
delivery of “Resource “and small scale “scoped Deliverables” on GRM Tool,
VR Forms (Contractor Resources) and Remedy.
• Monitor and manage MDS Demand and Resource Team performance.
• Review weekly segment reports and KPI’s to ensure individuals, team and
MDS Demand and Resource Team achieved targets and objectives.
• Own relationship with MDS Project Management, MDS Field Services
Operations and third party suppliers.
• Looking into all the Approvals (E-tes, Trainings, Admn. requests, Transport)
and Appraisals of the team members.

2. • As a Team Lead to see that the team members nominate trainings for
completing the 60 hours of Project Need based training each year. Attend
classroom and skill port trainings in the office which could improve their
knowledge in their current role and also help them to move into a new role
depending on the requirement.
• Maintaining Daily service Report (DSR) log sheet.
• Also taking the responsibility of Resource Manager for the account Toyota
Financial Services by owning more than 300 resources on-boarding and off-
boarding process.
• Following all the Compliance Procedures for LAN ID Activation / Deactivation
requests, Non Disclose Agreements and Ensuring SOX Compliance
• Ensuring all the employees assigned to the Toyota project ID’s are mapped to
the right Work Breakdown Structure Codes
• Maintaining and Updating the Lotus Notes distribution lists
• Contribute in security compliance process by checking the security cameras
once every month if anyone who is unauthorized has entered the ODC area.
• Ensuring the resources for all the team members assigned to the Toyota project
have got their VPN tokens activated.
• Raising hiring request for new positions in the Novient tool on GRM.
• Maintaining the master resource tracker document to provide the current active
resources in the Toyota project and who have moved from the project or left the
company.
• Preparing and maintaining SLA reports related to resourcing, attrition every
month.
• Have taken part in the SAS 70 Audit for the Toyota Financial Services project
consecutively for 4 years.
• Have moved recently into a new role as Incident Manager for the Global
Incident Management team – CSCi and Arcadis accounts by taking active role
in reducing and duration of those incidents and service requests.
ACHIEVEMENT:
• Recipient of Certificate of Achievement for excellent performance in the
Demand and Resource Team from the LOS Manager and India Manager.
• Also received Certificate of Achievement for performance as an excellent
Team Lead in the Demand and Resource team from the Manager
Previous Engagements
Organization HDPI HSBC Data Processing India
Designation Processing Executive
Period 4th
January 2005 to 15th
September 2006
During this period moved from C-Band Process which is a Semi voiced based process to D-Band process a
high voiced based process were you require to do a lot of chasing by making lot of calls to the UK
customers, colleagues in UK and employees belonging to other Financial organizations in UK.
RESPONSIBILITIES:
• Handling calls relating to Insurance.
• Process applications based on Equity Release Loan and Part payments.

3. • Send memos to the branch.
• Also Audit the applications processed by others in the team.
• Created a matrix on the team’s performance.
• Giving Presentation on the process along with the new updates.
• Maintaining Error analysis and Re-Route analysis with regard to the process.
• Writing Mails to the Nominees, Dependents and Government organizations
• Giving presentation on Fraud and Crime every month
OTHERS:
• Giving Training to new recruits.
• Giving Presentations on topics like Training Methods, Presentation Skills etc.
• As a floor ambassador gave presentation to the clients and others.
• Conducted Team building activities, handled cultural activities.
Organization Indian Express Newspapers (Bombay) Limited
Designation Head of the Circulation and Distribution Department
Period February 1995 to 3rd
January 2005
RESPONSIBILITIES:
• Joined as Product Executive in February 1995.
• Promoted as Business Development Executive in April 1996.
• In the year 1998 was promoted as Senior Development Executive.
• Took over as the Head of the Circulation and Distribution Department in the year 2001.
ACHIEVEMENT:
• Achieved the set targets in the time limit.
• Got appreciation letter from the Branch Manager.
• Contributed ideas to increase sale of the business magazines and news paper.