About Dew-Point and our Services

1. Dew-Point International Ltd.
Our introduction and services

2. About Dew-Point
Our Story
Our People
Our Clients
Our Location

3. About Dew-Point
Our Story
 Founded in Hong Kong in 1973
 A leading provider of Training &
Organisational Development
Consulting
 Operating in Hong Kong, China
and the Asia-Pacific region
 A team of more than 20 full-time
staff and over 20 additional
consultants

4. About Dew-Point
Our Story
Our mission is to provide our clients with
the most thorough and practical training and
consulting solutions to continuously improve
the effectiveness of their
organizations.

5. About Dew-Point
Our Story
Dew-Point:
The temperature at which water
vapor begins to condense;
The Point of Change.
Dew-Point can help you
initiate and facilitate the
change you desire.

6. About Dew-Point
Our Story
 Dew-Point has over 35 years of
experience combining both Western
and Asian expertise.
 Since Dew-Point's establishment in
1973, the majestic eagle has been our
symbol of strength and perseverance.
This represents our ultimate goal of guiding
others towards striving to be achievers, being the
best they can be, while maintaining solid ethics
and fairness towards one another, as represented
by the scales on the eagles wings.

7. About Dew-Point
Our People
 We combine Western and Asian experience
 Three principal consultants
 International experts from North America,
Australia and Europe
 Local consultants and trainers who speak
English, Cantonese and Mandarin
 Operational support teams in Hong Kong
and China

8. About Dew-Point
Our Clients
 Clients in services, finance, trading, sourcing,
manufacturing, logistics, education, hospitality,
Government and non-government
 Local and global, multinational corporations
from North America, Europe & the UK, Asia,
China and Hong Kong
 Small-medium offices, top
management teams to
company-wide, regional
offices and headquarters

9. About Dew-Point
Our Clients
"The project surpassed our original objectives. This success is largely
due to the dedicated efforts and profound professional knowledge
and experience of your consultants."
- Elec & Eltek Company Limited.
"I have no hesitation in recommending Dew-Point for its professional
attitude and accurate representations of real world business
situations and how to implement effective solutions."
- Häfele Taiwan Limited
"The projects were systematic and professional, giving us useful
insights and valuable assistance in formulating our training and
development policies and strategies."
- Hongkong Post
continued

10. About Dew-Point
Our Clients
“The courses were very useful and practical. The instructors were
competent and knowledgeable and their training approach stimulated in-
depth discussions”
- Rabobank Netherlands HK Branch
“Thank you for the impressive training you organized for us. It has inspired
our staff to become better managers”
- Standard Chartered Bank
"Our executives have revitalized their way of thinking and their way of
behaving.. The benefits of this programme are tremendous, which must be
attributed to your dedicated coaching and programme materials."
- L.K. Machinery Company Limited.
"I confidently recommend Dew-Point to any organisation which is in need of
consultancy and training on Total Quality Management or Business
Organisation."
- W.L. Gore & Associates (Hong Kong) Ltd.

11. About Dew-Point
Our Clients
Sample List
 3M  Hong Kong Jockey Club
 American Express  Levis Strauss
 Apple Computers  Manulife Insurance
 Bank of China  Panalpina
 Boots Ltd.  P&O Nedlloyd
 Caterpillar  Phillips
 Cathay Pacific
 Shanghai Commercial Bank
 China Light & Power
 Shangri-La Hotel
 Citibank
 SmarTone
 Coca-Cola Co.
 SmithKline Beecham
 D.H.L.
 Holiday Inn

12. About Dew-Point
Our Location
 Hong Kong Head Office:
Dew-Point International Ltd.
21/F Ritz Plaza, 122 Austin Road,
Tsimshatsui, Kowloon, HKSAR
Tel: 852- 27301151
Fax: 852- 27300164
 Shenzhen Representative Office:
Dew-Point International (China) Ltd.
4311 Office Tower,
Di Wang Commercial Centre,
5002 Shen Nan Dong Rd, Shenzhen,
PRC 518008
Tel: 86-755- 25836036
Fax: 86-755- 25836044

13. About Dew-Point
Our Location
Training Facilities
 Our facilities can be used for your training programme, subject to
haavailability.
 Our facilities Dew-Point’s training facilities, located in Hong Kong &
haShenzhen, include:
 A 450 sq. ft classroom
 A 100 sq. ft breakout/discussion room
 A 300 sq. ft rooftop terrace area
 All necessary training equipment:
 VHS & Digital Video Cameras
 Video Players & TV Monitors
 Screens, Overhead & LCD Projectors
 Whiteboards & Flipcharts

14. What we do
In-House Training
Consulting
Public Courses
Products

15. What we do
In-House Customised Training
Our Approach to Training:

16. What we do
In-House Customised Training
 We use a consultative approach for each
training engagement.
 We begin with the objectives and
requirements for the training
 We balance participants’ learning needs by
using a variety of adult learning techniques
and fast-paced, flexible facilitation skills.
 Our end goal with all training is to enable
improved processes and higher levels of
performance.

17. What we do
In-House Training
We provide In-House customised training in 8 areas of
professional development:
Teamwork & Managing Change
Communication & Influencing
Customer Service
Productivity Improvement
continued

18. What we do
In-House Training
Continuous Improvement
Leadership & Management
Sales & Marketing
Professional Skills

19. What we do
In-House Training
Customised Programmes List
Teamwork & Managing Change Communication & Influencing
Building Team Effectiveness Assertiveness Training
Team Leadership Communication & Interpersonal Skills
Change Management Positive Influence Skills
Driving Change Effective Negotiation Skills
Deliver Winning Presentations
Customer Service Effective Business Writing Techniques
Quality Customer Service Skills Proposal & Report Writing
Developing High EQ For Achieving Service Oral & Written Business English
Excellence DISC Training
Telephone Communication & Customer Relations MBTI Training
Handling Complaints & Difficult Customers Enneagram for Team Effectiveness
Service Leadership Projecting a Professional Presence
Managing Generation Y
Productivity Improvement Mastering Networking Skills
Creative Problem Solving & Decision Making
Effective Time Management
Enhancing Personal Effectiveness
Project Management Skills
Stress & EQ Management Seminar
The Accuracy Programme

20. What we do
In-House Training
Customised Programmes List
Continuous Improvement Leadership & Management
Process Improvement The Advanced Management Programme
Total Quality Management Leadership Skills
Business Process Re-engineering Supervisory Management Seminar
Balanced Scorecard Improving Managerial Effectiveness
Lean Management Strategic Planning
Six sigma Recruitment & Selection Interview Techniques
Statistical Process Analysis Performance Management & Appraisals
Team Facilitation Skills Effective Coaching Skills
Facilitated Mentoring
Sales & Marketing Effective Facilitation Skills
Effective Selling Skills Train-The-Trainer
Effective Sales Negotiation Skills Strategic Thinking
Key Account Management
Telemarketing Skills Professional Skills
Customer Relationship Management Contract Law
The Marketing Strategy Seminar Finance for Non-Finance Executives Series:
Dealing With The Media Effectively a) Reading and Analyzing Financial Reports
b) Planning and Controlling Costs, Profit and Cash Flow
c) Effective Internal Financial Control for Risk
Management

21. What we do
Consulting
Our Consulting Process

22. What we do
Consulting
 We work with you to improve the performance of your
people and processes e.g. productivity, cost, quality,
and customer satisfaction.
 We define how the people and processes
work today and how they should work
to achieve your business objectives
and secure significant gains.

23. What we do
Consulting
People Organizational Climate Surveys Industrial Sales Management
Administrative Work Measurement Organizational Effectiveness Internal/External Benchmarking
Attitude and Opinion Surveys Performance Management Systems Inventory Control and Management
Building Empowered Teams Sales Management and Training JIT Inventory Systems
Communicating with Employees Skill Assessments Long-range Strategic Planning
Compensation Planning Succession Planning Market Research
Competency Development Talent Development Marketing Planning and Strategy
Corporate Culture Telemarketing New Product/Services Development
Cross-Cultural Diversity Analysis Time Utilization Studies Order Processing and Fulfilment
Employee Benefits Wage and Salary Administration Organization Planning and Structure
Employee Engagement/Involvement Work Measurement Organization Quality Audits
Employee Selection & Assessment Work Standards Development Organizational Restructuring
Establishing a Coaching Culture Participative Process Consulting
Executive Compensation Strategy & Operations Planning/Strategy Meetings
Executive Development Business Process Reengineering Productivity Improvement Analysis
Facilitated Mentoring Processes Competitive Analysis Project Management
Human Resource Planning Corporate Policies and Objectives Quality Assurance
Human Resources Consulting Critical Success Factor Determination Resource Management Systems
Job Evaluation and Rating Systems Customer Service Systems Sales Forecasting
Management Audits Facilities and Capabilities Studies Short Interval Scheduling
Management Development Feasibility Studies Total Quality Management
Office Management General Business Surveys Warehouse Planning/Utilization
Organization Development Industrial Marketing Waste Reduction

24. What we do
Public Courses
 Widely recognised, signature public
training courses, and a great range of
topics.
 Our Public Courses are ideal for smaller
numbers.
 Our clients have utilised our public
courses in their annual training inventory.
 We have catered to “on-demand” courses
to fit our clients' training schedules.
 Our topics offered are adapted and
adjusted keeping up with management
trends, while retaining our signature
programmes.

25. What we do
Public Courses
A sample of our public courses:
 Positive Influence Skills
 Team Leadership
 Deliver Winning Presentations
 Effective Time Management
 Assertiveness Training
 Effective Business Writing Techniques
 Effective Coaching Skills
 Leadership Skills
 Train-the-Trainer
 Effective Selling Skills
 Enhancing Personal Effectiveness
 Key Account Management
 Managing Generation Y

26. What we do
Products
We are licensed distributors and representatives of
training and development products from around the world.
Many of the products we use ourselves or we integrate
into the in-house training and consulting programmes we
develop.
Products we offer include:
 Assessment tools
 Videos
 Off-the-shelf training materials

27. What we do
Products
A sample of products and assessment tools we provide:
 Skillogy PERFORM
 MTa Team KIT
 DiSC Classic 2.0
 Checkpoint 360°
 Creating a High Performance Workplace
 Feedback Solutions Series
 Leading Empowered Teams for Service Quality
 Teamwork Essentials Series
 The Improving Performance Series
 Sales Performance Indicator
 Management Skills Indicator