This document discusses how ThousandEyes helps improve employee experiences when using Cisco RoomOS devices, Webex, and Microsoft Teams. It highlights how ThousandEyes provides network assurance through endpoint agents that monitor these applications and troubleshoot issues. The presentation includes a case study finding that ThousandEyes delivered a 173% ROI and productivity boosts for IT teams and remote employees through end user monitoring. Live demos are also provided of ThousandEyes monitoring Cisco RoomOS devices and collaboration applications.

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Improving employee experience
on Cisco RoomOS devices, Webex, and Microsoft Teams with ThousandEye

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Featured speaker
Mike Hicks
Principal Solutions Analyst

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Copyright ©2023 ThousandEyes, Inc. All Rights Reserved.
Agenda
• Employee experiences
• Network assurance with
ThousandEyes
• Endpoint agents
• Monitoring Webex, Microsoft
Teams, and Zoom
• Cisco RoomOS devices
• Q&A
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@ThousandEyes

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Improving employee experiences
on Cisco RoomOS devices, Webex, and Microsoft Teams with ThousandEyes

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
of respondents
say connectivity
issues are career
limiting for remote
workers1
62%
₁ Cisco Hybrid Work Index
Distributed employees = Distributed support

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

8. We’re in a
new world
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
All distributed
Your Apps
Your People
Your Infrastructure

9. Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
Massive
blind spots
erode ability
to manage
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
So many layers, domains,
and providers
Traditional tools don’t work
for what you don’t own
“Is it the user
environment?”
“Is it the
Edge?”
“Is it the
Internet?”
“Is it the
application?”
“Is it the
cloud?”
“Is it the
DNS?”

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See, understand,
and improve
digital experiences
everywhere
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Empowering every digital experience
Your Apps
Customer Workforce
Your People
Enterprise
Your Infrastructure
Deliver stellar
digital experiences
to users
Keep workers connected and
enjoying seamless app
performance
Optimize and sustain the
flow of your digital
supply chain

12. Let’s check it out.
Live demo: Internet Insights and ThousandEyes 3 agent types
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

13. This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.
173%
ROI
<6
Month
payback period
>50%
Productivity
boost for ITOps
and NetOps teams
6.9%
Boost
in hourly productivity for remote,
non-customer-
facing employees
50-80%
Reduction
of MTTI for P1 and P2
incidents impacting remote
workers
5.5%
Increase
in hourly revenue productivity
for remote revenue-generating
employees
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The Total Economic Impact™
of ThousandEyes End User Monitoring

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@ThousandEyes
Voice of the customer
“Talking to nontechnical people and trying to understand their
problem can sometimes have our IT team running in circles,
especially in a work-from-home setting … ThousandEyes
allows our IT professionals to visualize the users’ experience.
What would take two to three weeks to resolve because it was
intermittent, we can now resolve in a day or two.”
– Head of Global Network Services, Business Process Services Provider
This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
At home In office
Improve employee experiences of hybrid work

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
• Real-time collaboration has increased by 25% in the last three years.
How many hours per week do you spend
troubleshooting unified communications
issues?
More than 10 hours Up to 10
hours
Unsure None
66% 19% 12% 3%
Troubleshooting collaboration apps is a time drain

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Endpoint Agent for End User Monitoring
Support your workforce anywhere
Troubleshoot individual user
experience issues
• Identify network issues in local or transit
ISPs and Cloud / SaaS
• Monitor performance to and through
the VPN
• Assess performance of Wi-Fi and local
network equipment
• Alert and report of key application
performance on a user basis

18. Monitoring collaboration applications
with ThousandEyes
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Live Demo

19. In-office meetings don’t look the same as before.
of all meetings will
include participants
joining from home
- Dimensional Research
98%

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
ThousandEyes for Cisco RoomOS Devices
Troubleshoot in
Control Hub

21. ThousandEyes on
Cisco RoomOS Devices
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Live Demo

22. ThousandEyes End User Monitoring
provides real time, proactive visibility into
employees’ digital experience and
performance of business-critical SaaS
applications to help IT teams address the
challenges of a hybrid workplace
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential

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@ThousandEyes
Learn
more
Free
Trial +
Demo
Next Steps
• Subscribe to our blogs
https://blog.thousandeyes.com
• Get a real-time view of the health of the Internet
https://thousandeyes.com/outages
• Sign up for a Free Trial:
https://www.thousandeyes.com/signup
• Request a demo:
https://www.thousandeyes.com/request-demo
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

24. Any questions?
We’re here for you.
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.