1. Tayna M. Rivera Olmeda
41 Alla Willa Drive
Charles Town, W.V.
Tel. (681) 242-9255
E-mail: taynarivera32@gmail.com
OBJECTIVE:
To work for a company that will be willing to use my skills for mutual benefits.
SKILLS
 Customer Service  Complaint Handling/Dispute Resolution
 Data Entry  Microsoft Word, Excel
 Multiple phone use  Supervising, people skills
 Fully Bilingual in both English & Spanish.
 SAP Program
 Team environment skills.
 Direct Office program
EXPERIENCE
Finished Goods Customer Rep. / Data Entry 02/26/2014 - Present
Valley Proteins, Winchester, VA
 Responsible for the following:
o Make sure to give outmost customer service to all customers.
o Responsible for incoming calls.
o Data Entry for outgoing orders and Customer Quality Claims.
o Responsible for answering incoming e-mails from clients and responding to all their needs.
o Revising claims and sending to proper folks for approval.
o SAP program.
o Filing.
o Documentation for Export and Domestic products.
o Requesting export certificates to USDA for the export of our product.
o Microsoft Word, Excel, Power Point, Outlook, and others…
Customer Service/Bartender 04/23/06-03/11/13
Hollywood Casino, WV
 Responsible for the following:
o Making sure to give the outmost customer service to all clients.
o Managing takings and money
o Ensuring that the bar meet legislative regulations.
o Setting prices and hours.
o Stock checks and placing orders
o Setting up special events and parties.
o Train new staff in methods and procedure.
o Constantly worked on improving the standards of hygiene and service throughout the bar.
Supervisor/Customer Service/Bartender/Main Lounge 2006-2006
Starwood Co./Sheraton San Juan, PR
 Responsible for the following:
o Greeted, register, and assign rooms to guests arriving at hotel.
o Plan, scheduled or supervised the work of other employees.

2. o Coordinated Social events and company parties.
o Responsible for all inventories.
Bad Girl Productions, PR 2005-2008
 Responsible for the following:
o Responsible for all incoming calls.
o Plan, prepare, and modify presentation contents to specific audiences.
o Was a liaison between customers and models.
o Keep records of all activities.
o Coordinated, assemble, transport and organized activities. “hotel reservations,
transportation, airfares”
o Explain and demonstrated methods used to encourage customers productions.
EDUCATION
2003-2006 – Instituto de Banca y Comercio (College), Hato Rey, Puerto Rico
AS-Hospitality, Airlines and Tourism.
2000-Colegio Carlos Beato (High School), Bayamon, Puerto Rico
Concentration in Communication.
REFERENCE UPON REQUEST