1. Rocio E. Quiroz Alonzo
Flat 5, 21 Mallow street, M15 5GE – 07593352455 (M) rocio.e.quiroz-alonzo@stu.mmu.ac.uk
Passionate young professional with 10 years’ experience in hospitality sector, self-motivated,
confident in delivering excellent customer services. Effective at account management and
proficient typist averaging 75 words per minute. Efficient at problem-solving and multi-tasking
management, I love challenges.
My friends consider me social, reliable, honest, punctual, hard-working, co-operative and
enthusiastic.
Education
Manchester Metropolitan University (2015-2018)
Hospitality business management Degree.2nd year student, learning how to develop a
Business management career. Being provide of experience with academic theories and
Industry days such as Hotels visit and conferences. Still in process to learn, but with a lot of
positivism and dedication.
IES Els Alfacs (2011-2013)
Initial technical training cycle; Administrative Assistant and office technology (VET) Gained
knowledge: Management base on small and medium enterprises, operating computer
programs, human resources, accounting and customer service as manager assistant and
accountant assistant.
Hospitality and Tourism School (2009-2011) 2 years course of 1980 hours (990 hours
annually). Cambrils, Tarragona, Spain.
Superior technical cycle; Kitchen and Service (VET) Pre-processing and processing of
food and restaurant service. Supported by 4 months placement in a Spanish hotel, Hotel Juan
Carlos I, Barcelona.
Employment
Bird’s & Nature Luxury Lodgings, Second Manager and Supervisor
• Greeting customers, managing bookings and advising on nearby attractions
• checking customers in and out, managing the revenue and making weekly reports; archiving
documents and filling out forms.
• ensuring any complaints are handled effectively and resolved satisfactory during the stay and
before guest leaves the premises.
• Demonstrable references from customers in Booking.com since 2014.
Eucaliptus, Tarragona, Spain. Summer season since 2012 to 2016
Cafe Football, Hotel Football, Old Trafford. Hostess
• Greeting and seating customers with a warm and friendly manner.
• Answering any enquires by phone or e-mail and managing bookings
• Organising week by week all the special requirements for big parties.
• Taking notes for room service and delivering it to the appropriate person on duty.

2. • Preparing the Briefing sheets for the week.
99 Sir Matt Busby way. Manchester M16 0SZ.
Bem Brazil Restaurant, Deansgate, Front-desk receptionist
• Receiving mail and delivering it to the appropriate person on duty.
• Operating with Open-table system and organising the tables for events.
• Demonstrable proficiency in telephone within a high-volume environment
King street west, Deansgate, Manchester, M3 2GO. October 2014 to
November 2015
Missguided Retail Online shop, Returns department
• Dealing with customer product returns and invoicing through Magento e-commerce system
• Above 10 points to the company target.
• Running stock control management with Sage system.
Coronet way, Manchester, M50 1RE. October 2013 to October 2014
Estate Agency VIMA Alfacs, Administrative Assistant
• Archiving documents and managing inventory.
• Paying and signing payrolls.
• Reviewing current accounts and writing informative letters to clients.
San Carlos de la Rápita, Tarragona, Spain. January 2012 to April 2013. (More information
about this job upon request)
Additional information:
June 2015: Personal Licence and Health and Safety at work (BIIAB accredited)
October 2004: Typing Certificate, average of 75 words per minute.
Languages skills: Spanish Native, Fluent in Catalan and French Threshold
Proficiency in Microsoft Office package and similar
EU driving license.
Interests:
I have a keen interest in bakery, dining out in different restaurants with my boyfriend to get new ideas
to cook at home. Watching extraordinary documentaries and comedy films, reading novels and
organising lunch-diners with my friends.
References:
Stewart Morell- Lecturer/Tutor HBM Janet Seide
Manchester Metropolitan University Host Supervisor at Bem Brazil Rest.
Stewart.morrell@mmu.ac.uk janete_ungara@hotmail.com
Tel: 161 247 2766 Mobile: 07888672393