1. Ahmed Abdul Mohsen Mohamed
Dubai (United Arab Emirates)
+971507750247
Ahmed_hamous@Hotmail.com
Date of birth: 12/02/1983 | Nationality: Egyptian | Marital status: Single | Driving License: Available
Summary
o Seeking a challenging position with an organization, where I can
fully apply my skills and contribute in positive ways
o Having a strong motive for learning and working under pressure, i
will do my best for the company that suits my qualifications and
offers the ability of self-growth in the field of Customer Service and Sales
Experience VFS Global “UAE”
04/2014 - 03/2015
Customer Service Officer
o Responding to internal and external enquiries
o Assisting with data management
o Performing general administrative duties
o Assigned the tasks of responding to customer queries and concerns
regarding product and services of the organization
o Communicates effectively with teams in the program to ensure quality and
timely expedition of customer requests
o Handled the responsibilities of designing activities to improve business
performance and customer satisfaction
o Assigned the tasks of processing customer orders as well as provides details
about the products and services to customers
o Developed and administered new operation processes.
o Document scrutiny and collection for visa processing
o Handling customer/applicant queries personally or via e-mail, telephone
o Maintain and record all application data
o Handling of cash and bank related transactions, if assigned
o Ensuring all administration and logistics of passport delivery to consulate /
applicant / logistic company, etc.
o Contributes to team effort by accomplishing related results as needed.
o Prepare Daily Reports (Attendance, Transactions, Quality and Performance)
o Applying quality process in order to ensure that tasks are being performed
according to quality standard process.
o Use automated information systems to analyze the customer’s situation
Customer Service Officer “Visa Missions”
04/2015 - present
Etisalat “UAE”
o Maintains quality service by establishing and enforcing organization
standards.
o Prepares reports by collecting, analyzing, and summarizing information.
o Generate reports on sales and revenue
o Process valid data for entry and upload these in authorities system.
o Collecting data for entry from the relevant IT application
o Escalate erroneous data to IT HELP DESK for solving errors in activation and
cancellation.
Back Office Coordinator 02/2013 - 03/2014

2. 09/ 2008 - 01/2011
Sharaf DG “Dubai Mall” , “Mirdif City Center”
Training
& Courses
o English Learning Course “AUC”
o Find Way To Say YES “New Horizon Egypt”
o Customer Service “New Horizon Egypt”
o Sales Skills “Etisalat Academy”
o Emotional Intelligence “Etisalat Academy”
o Business Communication “Etisalat Academy”
Languages
Education
Tanta University, Faculty Of Commerce “class of 2005”
o Bachelor degree of Commerce | Accounting Division|
Skills
Personal Skills
o Organized with Strong Analytical Abilities
o Time Management
o Report writing
o Teamwork
o Customer Experience
o Communication Skills
English Arabic
El-Hegazy Group “El Kenana Company ”“Egypt”
o Experience with Operating Systems like Windows & MAC.
o Experience with MS Office Packaged and Mail Clients.
o Experience in back office Roles and Escalations .
o Internet Navigation
o Accounts of other companies. Books Stores.
o Restrictions for all kind of accounts
o Preparing Action budgets
o Prepares asset, liability, and capital account entries by compiling and analyzing
account information.
o Documents financial transactions by entering account information.
o Recommends financial actions by analyzing accounting options.
o Managed all daily branch operations, including opening and closing of the
branch, implementing and maintaining policies and procedures.
o Built customer confidence by actively listening to their concerns and giving
appropriate feedback.
o Maintained knowledge of current promotions, policies regarding payment and
exchanges, and security practices.
o Monitors availability of the products.
o Takes special orders for goods not in stock.
o Orders fast running out products.
04/ 2006 - 02/2008
Senior Sales and Customer Service Executive
Accountant
Sales Executive 02/2011 - 01/2013
o Selling a range of products and services, to both new and existing clients.
o Working on high quality appointment setting campaigns.
o Making B2B outbound telesales calls.
o Conveying technical information to customers.
o Closing sales and making plans to gain repeat business.
o Performing administrative duties.
o Using the latest sales software.
o Using Word & Excel to write reports and create invoices.
o Maximizing every sales enquiry.
Achievements
o Promoted as a top seller of the sales section with average score 170%.
o Promoted as a top seller to attend the lean management
o Training with the top management at Etisalat Academy.
o Obtained the top seller's rewards as a best achiever.