1. Luz Elisa Quiñones
106 Parque Juliana
Carolina, PR 00987
(787) 299-6972
elisaquinonesmachado@gmail.com
OBJECTIVE
Seek responsible position with growth-oriented and progressive organization offering opportunity for
advancement based upon achievements and contribution to goals setting.
SUMMARY PROFILE
High-energy results-oriented professional with almost 20 years of demonstrated experience in the
communication, customer service and research fields. Savvy troubleshooter with attention to details and
ability to work effectively in a fast-paced workplace. Strong background in the execution of objectives for
improving productivity and achieving goals set to meet customers and operational challenges. Cautious
handling sensitive/confidential information. Noted skills with interpersonal relations and in adapting self to
meet different people’s needs.
QUALIFIED BY:
• Designed and developed a full customer’s data base to better organize and manage the penal population.
• Drive institutional accomplishments by developing individual plans for each customer with all governmental
agency assigned, assuring timely implementation and control.
• Created and prepared workshops on self – esteem management, among others.
• Interviewed, counseled and referred high risk teenagers to different governmental agencies for help
including job placements and psychological help.
• In charge of supervising and assuring that deadlines were met within Sales, Production and Technical
departments.
• Interacted with customers (internal and external) to ensure understanding of their expectations and
achievements of their satisfaction of products and services.
• Developed and completed action plans for services productivity and customer-service standards.
• Managed effectively all aspects of inventory of audio and recording equipment for the company.
• Supervised and approved the audio/recording final product to be installed in the customer’s office.
• Coordinated day-to-day office operations and technicians service routes for all services requests.
• Handled and solved with optimal results all customers’ service calls and complaints.
• Demonstrated records of high performance standards including attention to deadlines.
EMPLOYMENT HISTORY
2014 – 2016 Departamento de Corrección y Rehabilitación, Río Grande, PR, Service Technician
2003 – 2010 Oficina de Asuntos de la Juventud, Santurce, PR, Counsel Specialist
1998 – 2003 Hold Smart, Santurce, PR, Traffic Coordinator/Customer Svc. Specialist

2. Luz Elisa Quiñones Machado
Resume | Página 2
EDUCATION
2008 Master of Arts, Major: Criminal Justice, Interamerican University of Puerto Rico, Río Piedras, PR
1994 Bachelor of Arts, University of Puerto Rico, Río Piedras, PR
SKILLS
• Bilingual- Spanish and English; communicate well verbally and written
• Computer literate: Windows XP/8/10, MS Office, Outlook,
• Great people skills (ability to listen, empathize, and negotiate)
• Well-organized and enjoy problem-solving
• Fast lerner
REFERENCES
Will be furnished upon request.