1. Cristol S Hallett
2610 Waterloo Road
Mogadore, Ohio 44260
Cell: (330) 414-7337
Email: susieq0623@aol.com
I have provided prompt and courteous serviceto customers and affiliates by usingsuperior communication skills. I
effectively listen, interpret and respond to customer needs. I assure the customers satisfaction and objectives are
achieved utilizing my skills and bilingual abilities in English and Spanish.
QUALIFICATIONS:
 Twenty years of international customer relations
 Bilingual English/Spanish with the ability to translate
 Ability to prioritizeand remain focused on the essence of an issue
 Skilled atlearningnew concepts quickly whileworkingwell under pressure
 Act as central focal pointwith all departments and the international customer.
EXPERIENCE:
04/2009 – Present Magnetech Industrial Services Massillon,Ohio
Accounts Receivable/ Credit
 Maintains relations with customers,vendors and visitorsin all facets of customer servicespecializingin
Spanish speakingcustomers.
 Interact with 9 plants/ facilities asneeded
 Identify staffingissues with performanceevaluations,training,and schedulingof resources
 Assists in daily routineof purchasing,inventory & shipments as needed- foreign accounts
 Prepares quotes, order entry and purchasing. –foreign accounts
 Assumes all responsibilities of creditand accounts receivabledepartments (i.e. creditlimits,invoicing
customers etc.
 Prepares month end, year end and other requested reports as needed
 Enter quotes, order entry, prepare export paperwork
 Provideaccuratesupport through effective communications,technical skillsand problemresolution
 Track and manage order shipments ; fileappropriateclaims if needed
 Directly serviceSpanish speakingaccounts internationally and domestically
 Decreased DSO (days sales outstanding) from125 days to an average of 40-43 days
 Ability to handlestress whileworkingin a fast-paced,multi-entity environment
 Participates in department meetings and departmental projects,as requested.
 Negotiate terms with largenational customers and retail establishments
 Report and initiatecommission reports for 8 internal & 3 external sales reps
12/06 – 12/09 Colonial Patterns Kent, Ohio
Office Manager / Customer Relations
 OfficeManger / AdministrativeAssistant
 Administrative,secretarial and clerical supportto all departments (schedulingappointments,travel
arrangements, office duties)

2.  Maintains relations with customers,vendors and visitorsin all facets of customer servicespecializingin
Spanish speakingcustomers.
 Directly responsiblefor human resource responsibilities of personal records,garnishments,weekly,
monthly & quarterly taxes and payroll
 Assists in daily routineof purchasing
 Prepares quotes, order entry and purchasing.
 Assumes all responsibilities of payroll,accounts payableand accounts receivabledepartments (i.e.
Vouchering, payingvendors, invoicingcustomers etc.
 Prepares month end, year end and other requested reports as needed
 Enter quotes, order entry, prepare export paperwork
 Provideaccuratesupport through effective communications,technical skillsand problemresolution
 Track and manage order shipments ; fileappropriateclaims if needed
 Effectively work on inventory controls needed to complete customers order
 Directly serviceSpanish speakingaccounts internationally and domestically
11/05-12/06 Creative Engineered Polymer Products Akron, Ohio
Customer Relations/ Credit Manager
 Directly serviceover 200 commercial accounts in the automotive industry
 Responsiblefor all bankruptcy procedures
 Credit manager
 Maintain all collectionsof accounts with an average balance$500,000 to $5,000,000.00
 Deal directly with 12 corporatemanufacturingfacilities(including2 in Mexico) and supervise3 people at
the corporate level and 2-3 at all 12 plantlocations
 Experienced in all levels of accounts receivabledepartment (cash posting,invoicing,statements, month
end closing,general ledger entries, bank audits,etc)
 Customer relations coordinator and resolvecustomer issues,pricediscrepancies and account
reconciliation
 Special projectmanager- acquisitions,sales & closureof company due to bankruptcy proceedings.
 Assisted staff,managers and 2 plantlocationsin Mexico to build positivecustomer relations through
participation in customer meetings, visits and daily customer communications
 Act as liaison between the customer and all internal departments
06/04-11/05 Matco Tools Stow, Ohio
Customer Service/ Collections
 Work key accounts in Spanish speakingareas of the US and Puerto Rico
 Trouble shoot customer concerns and resolve them
 Produce reports as needed
 Skip tracing
 Resolve warranty issues,delivery issues and creditreportingdiscrepancies
 Assisted in the bankruptcy and repossession department
10/97-06/04 Imperial Electric Akron, Ohio
Accounts Receivable/ International Sales & Customer Service
 Maintained relations with more than 300 accounts with specialization in Central American,South
American and European countries.
 Motivated team player with the ability to identify and develop solutions to business issues as they arise
with a customer.
 Supervised 5 people
 Entered customer orders and followed orders progress from entry level to time of delivery.
 Assumed traffic manager positions and negotiated tariffs,reduced discounts and filed claims when
needed

3.  Decreased DSO (days sales outstanding) from120 days to 43 days
 Implemented country specific programs thattargeted business,salesrevenue & foreign VAT taxes
 Created specific reports or trackingspreadsheets as requested
EDUCATION:
Southeast High School Ravenna, Ohio
Institute of San Francisco Tegucigalpa,Honduras
University Of Akron Akron, Ohio
SKILLS:
 MicrosoftWord, MicrosoftExcel,Access,Lotus Notes, Power Point
 AS400, Fourth Shift manufacturingsoftware, Get Paid,QuickBooks,Solid Works,SAP & E-drawings
 10 key data entry
LANGUAGES:
 Fluent in Spanish
AWARDS:
 Received accounts receivableand customer serviceaward
 Received scholarship to study abroad
COMPANIES WITH PRESENT & PREVIOUS RELATIONS:
Eaton Corporations,Thyssen Krupp, GOJO, Schindler Elevator,Otis Elevator, SPX, Chrysler,Delphi,General Motors,
Ford Motor Company, Visteon, Johnson Controls,J