Stevanus Tjandra is applying for a position and has provided his resume and references. He has over 15 years of experience in customer service roles in restaurants and as a human resources manager. His key strengths include designing and developing applications, continuous self-improvement, and providing exceptional customer service. He is looking for new opportunities and can be reached by email or phone.

1. STEPANUS
TJANDRA
PERSONAL INFORMATION
DATE BIRTH
PLACE
CITIZENSHIP
HEIGHT
Ph
EMAIL
May, 2, 1979
Malang, East Java
Indonesian
166 cm
+62 896 4209 4881
omegaarema007@gmail.com
HELLO,My Name is Stepanus Tjandra
You can Call me STEVEN
I am writing to apply for the available position in the
your company. As requested, I am enclosing a completed
job application, my certification, my resume, and three
references.
The opportunity presented in this listing is very
interesting, and I believe that my strong experience and
education will make me a very competitive candidate
for this position. The key strengths that I possess for
success in this position include:
·I have successfully designed, developed, and
supported live use applications
·I strive for continued excellence
·I provide exceptional contributions to customer service
for all customers
With a some college degree and my experience, I have
a full understanding of the full life cycle of a
development project. I also have experience in learning
and excelling at new technologies, system as needed.
Please see my resume for additional information on my
experience.
I can be reached anytime via email at
omegaarema007@gmail.com or my cell phone,
081232034448
Thank you for your time and consideration. I look
forward to speaking with you about this employment
opportunity.
Sincerely,
To Whom It May Concern,
Hardworking, responsible and professional.
Work well with others from diverse background
Able to exceed customer expectation and maintaining
poise and sense of humor in stressful environment
Persuasive seller to gain market & target
Learning fast with new system
KEY SKILLS INCLUDE
“ I believe that communication is the key
point for communicating our intention and
furthermore, gaining our goals. “

2. W O R K H I S T O R Y
STEPANUS
TJANDRA
Osaka : Manager / General Manager
The Most High Class Restaurant at Michigan State
Starting as server training
Grand rapids , MI,MI / Miami , Florida March 2011 – March 2015
- Make target for the restaurant : upsale and satisfied customer.
- Make schedule and organize all employee , 16 employee
- Create team work so evrything working well
- Make customer satisfied with system and food also service
- Responsible about money going in and out
- responsible with ordering food and wine, beer , liqouer
- Create new item for restaurant base knowledge so gain upsale for restaurant
- Iventory drink on bar, food and ordering stuff
Soto: Server Feb 2009 – Feb 2011
Starting as server training
W4st , NY , NY
- Make on timing on food and make good communication with
chef
- Collect expense and operate the cash register
- Provide new food to clientele at bar
- Check ID of clientele to make certain age to buy alcohol
- Provide beers & liquor,sake more than 1000 kind
-Gather cash in correct amounts and liable for cash and
inventory for daily operating
- Order food from external vendors.
- Watch and keep the inventory of equipments
Nobu 57 : Server March 2008 – Feb 2009
The most High Class Restaurant who owns by Robert de Niro
Starting as server training
Tribecca , NY , NY
- Try to best selling on food and beverage to customer and
make customer satisfaction to all customer including vip
customer such superstar and politician .
- Provided beers, liquors, and wine
- Make and learn for team work and created .
- Responsible for good operation of restaurant, receipt and
inventory accountability,
“creativity, idea, action,
will create something good
and something new “

3. W O R K H I S T O R Y
Pan Am hotel and restaurant : March 2008 - Feb 2009
Human Resource Manager 19-20 Queens Blvd , NY,NY
- recruiting and staffing;
- organizational departmental planning;
- performance management and improvement systems;
- organization development;
- employment and compliance to regulatory concerns regarding employees;
- employee onboarding, development, needs assessment, and training;
- policy development and documentation;
- employee relations;
- company-wide committee facilitation;
- company employee and community communication;
- compensation and benefits administration;
Sawa Steakhouse :
Server & Asst Manager July 2005 – March 2008
The most High Class Restaurant in New Jersey Who own by Peter Lundberg
Starting as Server
Long Branch , NJ
Greeted and take care customer food’s order
Explained restaurant’s menu and beverage’s menu to guest and answering all the question
Communicated with restaurant’s guest to make sure customer satisfaction
Helped bartender to mixed and prepare customer cocktail order and manage the correct order for customer
satisfaction
Helped customer payment and managed 120 employee
Lemonleaf Grill : Bartender / Server Jan 2002 – March 2005
Starting as Server
Roanoke . VA
Mixed ingredients to prepare delicious and highly unique cocktails. Entrusted to manage order.
Created several new drinks
Managed nice customer relationship to keep up business
Carefully checked identification of all customer to ensure compliance to state alcohol regulation
Continually stocked bar with glasses, ice, liquor, garnishes and other supplies.
Maintained inventory in high level cleanliness
Poured and mixed drinks, took payment.
Advance Export Import Aviation August 2000 – Dec 2001
Base in Canada with a lot of a branch in USA
Learning new program such handling customer all over the world
Make customer satisfied with part we sell and explain the system.
- Hiring a employee who qualified to company and usefull

4. E D U C A T I O N
Taman Harapan High School Malang
Mechanical Autocad School Malang 1998
San Diego College Undergraduated 2001
( Major : Bussiness Management )
American Bartending School at 34 Str New York. 2003
( Just 3 Month Program )
Teaching Bartending At American Bartending Master 34 Str.
La Guardia College 2004
( Major Marketing And Human Resource )