IT har ofte udfordringer og bliver en flaskehals når organiationen efterspørger flere apps eller services - til stor frustration for brugerne og med konsekvens for organisationes produktivitet. Brugerne ønsker hurtig og nem adgang til apps og services og forventer samtidig den bedste brugeroplevelse. RES fortæller om hvordan manuelle, tidskrævende og besværlige opgaver med fordel kan automatiseres og IT-service levering også kan gøres tilgængelig for brugerne via self-service.

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© 2016 RES Software. All rights reserved.
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Bruger og kontekstbaseret tilgang
til automatiseret IT-service levering
Dannie Sahlberg
2017

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Menneskelig fejl!

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Travlt? Tænk anderledes

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Context Awareness
Context Awareness
• Who, What, When, Where
• Enforce policies based on 20+ contextual
factors
Employees Employee’s Workspace
(or desktop)
Traditional
Applications & PCLM
Systems
Traditional
Applications & PCLM
Systems
Cloud Apps & Mobile
Device Management
Cloud Apps & Mobile
Device Management
Virtual & Remote
Desktops
Virtual & Remote
DesktopsVirtual & Streamed
Apps
Virtual & Streamed
Apps
Traditional
Applications & PCLM
Systems
Cloud Apps & Mobile
Device Management
Virtual & Remote
DesktopsVirtual & Streamed
Apps
Services
Apps
Settings
Data
Printers
Employee’s
Context
Identity
Device
Location
Time

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ITSM – IT Service – Automatic Request Fulfillment
Approver
Automation

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Proaktivt og Adhoc
Proactive Maintenance Ad-hoc Maintenance
Prevent Disk Fillup Print Drivers
Prevent Printer Errors Change Password
Comply with Regulations Add to Group
Maintain Backup Policy Install Software
Maintain Performance Query Files
Maintain Security Manage Files
Verify Service Change Service

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TRADITIONAL
Volume
Omkostninger
Optimer processen
Be the Service
ENHANCED
Volume & Kvalitet
Værdi
Valider processen
Be the Service Provider
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Hvad med business casen?

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Hvad er business casen?

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Mere værdi?
IT
Automation Fabric
80%
Workspace Self-Service
20%
Joiners - Movers - Leavers

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Simplified & Secure Onboarding & Offboarding
RES automates IT services throughout the employee lifecycle
Employee’s First Day
Automate services and access based on identity and
policy, resulting in workers being productive Day 1.
New Assignments, Moves, Changes
Automatically adjust services based on new qualifications or
enable workers to access the RES self-service portal.
Employee Departures
Automate the return services based on a system trigger,
ensuring security, compliance and cost savings.

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Improve Onboarding and Offboarding for the
Entire Organization Security / Regulatory
compliance of
offboarding workersTalent acquisition /
Managing contractors,
consultants, etc
Mergers & Acquisitions /
High attrition rates
Reduce time / costs
of onboarding new
workers
Auditors
CISO
CIO
CFO
IT
Director
IT
Admin
HR

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