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Tips & tricks - TOPdesk on Tour Denmark 2019

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Vores tips & tricks session er tilbage. Anders vil fortælle og vise dig en række nyttige tips og tricks, som kan være med til at optimere din arbejdsdag og hjælpe dig med at få mest muligt ud af din TOPdesk-løsning.

Published in: Business
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  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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Tips & tricks - TOPdesk on Tour Denmark 2019

  1. 1. TOPdesk on Tour#topdeskontour #topdeskontour Tips & tricks • Nyttige tips • Inspiration • Nye funktioner • Kommende funktioner / ændringer
  2. 2. TOPdesk on Tour#topdeskontour Hey! Mit navn er … Anders Dyrsø Senior konsulent
  3. 3. TOPdesk on Tour#topdeskontour #topdeskontour Agenda • Få hjælp og sparring • Få overblik • Browser notifikationer • Rapportering • Workflows • Asset management (new) • Mobilitet • Mobil app • Chat og Chat-bot • SMS kommunikation • Kundeoplevelse • Feedback / rating
  4. 4. TOPdesk on Tour#topdeskontour#topdeskontour Brug os! • Råd, vejledning og sparring • Workshops • Automatik og integration
  5. 5. TOPdesk on Tour#topdeskontour#topdeskontour Brug hinanden! • Sparring og erfaringer • Netværksgrupper • ERFA-arrangementer
  6. 6. TOPdesk on Tour#topdeskontour#topdeskontour Få overblik – på forsiden • Personlig forside • Profil kopiering
  7. 7. TOPdesk on Tour#topdeskontour#topdeskontour Browser notifikationer • Markering i TOPdesk (minder om Facebook notifikationer) • Browser pop-up (minder om Windows action center) • Personlige indstillinger • Mulighed for tilrettede notifikationer
  8. 8. TOPdesk on Tour#topdeskontour#topdeskontour Browser notifikationer
  9. 9. TOPdesk on Tour#topdeskontour#topdeskontour Rapportering med Odata • Adgang til data fra hosted database (SaaS) • Benyttelse af data i rapporteringssystem (fx PowerBI) • Formatering og præsentation af data
  10. 10. TOPdesk on Tour#topdeskontour#topdeskontour Rapportering med Odata
  11. 11. TOPdesk on Tour#topdeskontour#topdeskontour Workflow (Delvise sager) • Afløser delvise sager (men fungerer på nogenlunde samme måde) • Opdeling og uddelegering af underopgaver • Oprettelse af skabeloner for opgaveflow • Overskuelig checkliste • Let at ændre underopgaver • Kommende funktioner: • Afhængighed mellem under-opgaver • Godkendelse af under-opgaver
  12. 12. TOPdesk on Tour#topdeskontour#topdeskontour Workflow (Delvise sager)
  13. 13. TOPdesk on Tour#topdeskontour#topdeskontour Asset Management • Ny arkitektur • Design af hver asset type • Import wizard • Rettigheder til hver asset type • API understøttelse • Kommende funktioner: • Hændelser (triggers) • Handlinger (mails, automatik)
  14. 14. TOPdesk on Tour#topdeskontour#topdeskontour Asset Management
  15. 15. TOPdesk on Tour#topdeskontour#topdeskontour Asset Management
  16. 16. TOPdesk on Tour#topdeskontour#topdeskontour Asset Management
  17. 17. TOPdesk on Tour#topdeskontour#topdeskontour Chat med en ansvarlig • Chat-vindue på service portalen (ligesom mange hjemmesider har, hvis man er inaktiv i 1 min) • Ansvarlige i ‘telefon-kø’ (hvis ingen er indmeldte, er chat ikke mulig) • Afslut chat, og opret sag efterfølgende • Benyt chat vindue på ekstern side • Kommende funktioner: • Ansvarliggrupper • Tildeling til andre
  18. 18. TOPdesk on Tour#topdeskontour#topdeskontour Chat med en ansvarlig
  19. 19. TOPdesk on Tour#topdeskontour#topdeskontour Chat med en chat-bot (Amelia) • Chat via portal eller mobil • AI bot samtale • Tilgang til FAQ, sager og funktioner • Forventet release 2020
  20. 20. TOPdesk on Tour#topdeskontour#topdeskontour Chat med en chat-bot (Amelia)
  21. 21. TOPdesk on Tour#topdeskontour#topdeskontour Mobilitet - Serviceportal • Mobil visning af serviceportalen • Samme portal - samme muligheder
  22. 22. TOPdesk on Tour#topdeskontour#topdeskontour Mobilitet - Serviceportal
  23. 23. TOPdesk on Tour#topdeskontour#topdeskontour Mobilitet - ansvarligsektion • Mobil visning af egne og gruppens opgaver • Sager og driftsaktiviteter • Simpelt og begrænset • Kommende funktionalitet
  24. 24. TOPdesk on Tour#topdeskontour#topdeskontour Mobilitet - ansvarligsektion
  25. 25. TOPdesk on Tour#topdeskontour#topdeskontour Mobilitet – kommende fuktionalitet • Ny løsning undervejs https://page.topdesk.com/mobile
  26. 26. TOPdesk on Tour#topdeskontour#topdeskontour Mobilitet – SMS notifikationer • Forskellige løsninger • E-mail til SMS tjeneste • API kald til SMS tjeneste
  27. 27. TOPdesk on Tour#topdeskontour#topdeskontour Feedback fra kunder • Flere løsninger • Indbygget funktion • 5 stjerner (på lukket opgave) • Spørgeskema • Flere spørgsmål • Kommende funktionalitet
  28. 28. TOPdesk on Tour#topdeskontour#topdeskontour Feedback fra kunder
  29. 29. TOPdesk on Tour#topdeskontour#topdeskontour Feedback fra kunder
  30. 30. TOPdesk on Tour#topdeskontour#topdeskontour Feedback – kommende funktionalitet • Besvarelse uden login • Besvarelse via mail • Rapportering (Odata) • For flere moduler https://trello.com/c/Hf5ak68q/178-improve-end-user-feedback-possibilities
  31. 31. TOPdesk on Tour#topdeskontour#topdeskontour Beskrivelse Link TOPdesk Innovation Platform (TIP) Del dine ønsker til fremtidig funktionalitet og stem på andre forslag https://tip.topdesk.com/ Extranet Til indmeldelse af fejl. Her kan I også anmode om en genstart af TOPdesk, finde vores Marketplace og meget mere https://extranet.topdesk.com/ Roadmap Alle vores kunder, kan med Extranet brugeren, se vores roadmap med kommende nyheder http://productroadmap.topdesk.com TOPdesk’s åbne API Her findes beskrivelser af vores API, tutorials m.m. Indeholder også information og benyttelse af Odata. https://developers.topdesk.com Release Notes Kort beskrivelse af alle releases https://releasenotes.topdesk.com TOPdesk Help Manualer til alle moduler i TOPdesk https://help.topdesk.com/ TOPdesk Marketplace Her findes der løsninger til alle vores partnerer, ingtegrationer og meget mere. https://marketplace.topdesk.com Review TOPdesk Giv din bedømmelse af TOPdesk implementeringsforløbet https://www.gartner.com/reviews/vendor/write/topdesk/ TOPdesk ERFA-gruppe på LinkedIn Meld dig ind i ERFA-gruppen på LinkedIn og del erfaringer med andre TOPdesk kunder. https://www.linkedin.com/groups/6947640/ Asset management https://page.topdesk.com/en/the-new-asset-management Mobil visning https://page.topdesk.com/mobile
  32. 32. TOPdesk on Tour#topdeskontour Spørgsmål?
  33. 33. TOPdesk on Tour#topdeskontour #topdeskontour Tak!

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