current resume

1. Pineville,
SUMMARY
customers’ needs.
HIGHLIGHTS
EXPERIENCE
02/2010 to Current
05/2006 to 02/2010
05/2002 to 05/2006
01/1992-05/2002
RATCLIFF
| C: 704-488-6207 | sue.ratcliff60@gmail.com
Accounts payable/receivable
professional
Expert in customer relations
Cash handling
Cash flow analysis
Travel and Expense Auditor
Time Warner Cable － Charlotte, NC
Analyze sixty plus expense reports daily making sure all policies are in compliant
and extravagance is not in effect. Making sure all federal regulations are in place of an
expense. Providing professional and technical knowledge to associates when needed.
Frequently recognized for exceeding departmental expectations, as well as having a can do
attitude.
Vendor Contact and Statement Review
Time Warner Cable － Charlotte, NC
Assist vendors with unprocessed invoices and open credits requesting any
information or documents that could assist in a payment, of an open invoice or
close and open credit. Maintain files and records of vendors. Liaises and
communicates effectively with all appropriate operational departments.
Inspect, read and verify documents and asses data. Coordinates with
accounts payable and vendors to resolve discrepancies
Accounts Payable Disbursement Specialist
Time Warner Cable － Charlotte, NC
Pay discount vendors making sure all payment are made within the terms
agreed upon so discounts can be utilized. Request documents from vendors, warehouse and
shipping companies to close open purchase orders. Pay garnishments to state and local
county authorities. Pay royalty fees to apartment complexes for authorization of selling of
services. Pay programming fees for usage of cable channels for customer usage. All of which
are processed through data entry
and set for payment.
Accounts Receivable -Cashier
Time Warner Cable － Charlotte, NC
Collected all monies from technical field employees and customer service
payment center. Prepared daily deposit which included processing checks on an NCR encoder
machine. Reconciled daily deposit on excel spreadsheet and prepared journal ledger for month
end close. Processed payments from customers and processed customer refunds monthly.
SUSAN
North Carolina 28134
A devoted and highly experienced representative with twenty years’ experience who specializes in
the accounts payable field for telecommunications that always exceeds business expectations.
Fifteen years of experience providing best in class customer service with extensive knowledge of
processing large volume of expense reimbursements, paying for services rendered by vendors.
Helping customers with billing questions, installation of services or anything needed to satisfy the

2. EDUCATION
1979
TECHNICAL
SKILLS
EXTRA-
CURRICULAR
ACTIVITIES
High School Diploma:
Williamsport Area High － Williamsport, Pennsylvania, Lycoming
studied technical and business
Microsoft Excel 2010, Microsoft Word 2010, PeopleSoft Financial Accounting System,
Kronos, OCR (Optical Character Recognition), Onbase Approval System,
NCR (encoder machine), Invoice Entry, Team Player
Women In Cable
Second Harvest Metrolina Food Bank
Ronald McDonald House