1. Jessica Harris
3287 Connie Way, Winston, Georgia 30187
Cell: 678-230-2200 Email: jessharris@bellsouth.net
Summary
Highly experienced in logistics, transportation, freight payments and exports. Able to handle a high volume of
calls and emails in a fast-paced environment with minimal supervision, while maintaining emphasis on the highest
quality of customer service. Excellent listening skills, oral and written communications. Comfortable in interacting
with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make
decisions independently and quickly with minimal escalations.
Summary of Qualifications
 Over 14 years of experience in logistics and distribution.
 Dynamic, detailed, and results-oriented leader with a demonstrated track record of identifying and
implementing operational process improvements resulting in increased efficiency.
 Thorough knowledge and proficiency with all Windows office programs and common data management
systems.
 Excellent organizational skills and attention to detail.
 Self-starter and great ability to work independently.
 Excellent verbal and written communication skills.
 Exceptional ability to work in a team environment.
 Enviable ability to meet deadlines.
 Committed to adding value and exceeding expectations through hard work, determination and
persistence with demonstrated expertise in:
 Summit
 AS400
 Accounts Payable
 DOT Documentation Processing, Maintenance and Retention.
 Distribution
 Warehouse Operations
 Order Fulfillment
 Process Improvement (ISO)
 Production Planning
 Materials Management
 Inventory Control
 Project Management
 Administration
 Customer Service
 Transportation Management
 3PL & Vendor Management
 Procurement
 Haz-mat and Dangerous Goods
 Extensive experience with Harmonized Tariff Classifications
 TMS
 Red Prairie
 Baan IV & V (Citrix)
 Six Sigma Process Improvement and Implementation

2. Experience
2013- Present National Account Support Coordinator/Area Executive Assistant
Penske Truck Leasing
 Coordinate the pickup of damaged units and delivery of repaired units.
 Process and maintain driver DOT compliance files on technicians.
 Present new hire and annual safety training to technicians.
 Complete, process and retain new hire orientation documentation.
 Issue purchase orders to vendors for parts and stock.
 Accounts payable.
 Accounts receivable.
 Perform yard checks to ensure proper inventory of physical units on yard.
 Assist customers, drivers and insurance companies via phone, email, and in person.
 Generate new repair orders in collision repair software to initiate estimate.
 Manage various reporting processes, including driver qualification files, worker’s compensation.
 Manage payroll through E-Time time-capture system.
 Interpret, communicate, and/or issue operating policies.
 Develop staff for future growth and opportunity.
 Prescreen possibly future employees and schedule interviews for body shop manager.
 Reporting
 5S projects
 Human Resources
 Specing and rating new customer equipment
 Assistant to Area VP
2011-2012 Senior Customer Support- Order Management Specialist
Tyco International- Lithia Springs, GA
 Implemented business rules associated with order release and backorder generation.
 Executed various sales order maintenance activities in ERP/WMS/TMS to support order flow.
 Acted as a liaison with customer service locations to facilitate customer sales order shipping.
 Maintained order status and release order groups to WMS/TMS.
 Troubleshooting orders that are transmitted via EDI with incomplete shipping information and
communicate with customer service in Canada, Boca Raton, Memphis, Indianapolis and Manchester UK.
 Communicated with inventory control to facilitate order flow and maintain location accuracy.
 Communicated with customer service and support process activity in the ERP to maintain order integrity.
 Communicated with retail accounts and utilize retail routing/packaging guides.
 Communicated with the warehouses to resolve order flow issues and insure timely order processing.
 Performed order tracking, authorization for re-consignments, carrier communications for on- hand/
undeliverable shipments and bill of lading corrections as necessary to facilitate order flow and maintain
location accuracy.
2007-2011 Export Supervisor
Tyco International- Lithia Springs, GA
 Generated export documentation for shipments to support all Tyco companies in a 2DC network.
 Audited ERP export data for accuracy including HTS and ECCN.
 Communicated with international freight forwarders and brokers regarding AES filing to export shipment
over $2500 threshold.
 Completed shipment records in MDI and files for export shipments for 2 DC network.
 Maintained MDI item profiles and communicated with SBU on classification issues.
 Documented MDI data integrity or process issues for resolution by IT and operations.
 Retained export documentation per Tyco document retention policy to meet federal regulations.

3.  Communicated with forwarders involved in the export shipment process to facilitate order volume flow.
 Troubleshoot export orders to support customer support specialists.
 Maintained Broker's SOP and update as required to meet US federal guidelines and specific destination
country requirements.
 Generated summary reporting for export shipments.
 Supported the documentation requirements for international hazardous shipments for appropriate mode
of transport and hazmat certified in 2010.
2005-2007 Transportation Coordinator
Tyco International- Lithia Springs, GA
 Analyzed shipment transactions in a transportation management system (TMS) to make business
recommendations.
 Evaluated processes and recommend solutions to management team.
 Monitored systems integration issues between TMS, WMS and ERP.
 Defined and reported defects in TMS/WMS environment.
 Communicated with customer support specialists regarding TMS activity.
 Implemented and maintained routing guides and carrier matrix in TMS.
 Assigned routing for shipments that fall outside the system routing process.
 Supported projects and reporting for inbound and outbound transportation cost
 Developed reports in TMS.
 Acted as a facilitator for carrier problem resolution in regards to claims, payments or other business
issues.
 Secured equipment for all available loads.
 Ensured that all ERP systems were updated with the most accurate information on our item and
carrier base.
 Negotiated with carriers to maximize profitability of loads.
 Recruited new carriers to fill in available opportunities for increased profitability, service, etc.
 Monitored service providers to ensure that company and customer service requirements were being
met.
 Communicated existing or potential service problems to the applicable account manager or
supervisor.
 Developed and grew core/key carriers relationships to provide additional capacity and provide
proper utilization of the carrier's equipment.
 Identified service and cost improvement opportunities.
 Improved efficiency by utilizing fewer carriers through relationship building.
2003-2005 Customer Service Representative
APL Logistics- Lithia Springs, GA
 Coordinate unloading/loading of inbound/outbound shipments and staging in accordance with
procedures.
 Responsible for Inventory Control and Storage thru cycle counts and physical audits.
 Provide support to team involving product damage, quality and safety issues.
 Complete activity and statistical reports as assigned by supervisor.
 Assist in physical inventories ensuring facility and contents are secure.
 Responsible for reports to management outlining results of these essential functions.
 Apply the 5S Lean methodology to sustain a safe, clean and orderly facility.

4. Education
Alexander High School, 1997
Douglasville, GA
West Central Technical College
Carrollton, GA
References Available Upon Request