1. La Cresha Clark
24884 Walnut Street #208, Newhall Ca. 91321 ~(661) 510-5108~ coachcree@gmail.com
Profile Highly motivated, reliable professional seeking a responsible position in an established company
where my work ethic and dedication will make an immediate contribution to the success of the
organization.
Skills Summary
◆ Dedicated Team Player
◆ Highly Efficient
◆ Responsible and Reliable
◆ Exceptional
Communication skills
◆ MS Office
◆ Internet/Web Savvy
◆ Type 50wpm
◆ Strong Data Entry
/10-key by touch
◆ Detail Oriented
◆ Excellent Phone Skills
◆ High Volume Call Support
◆ Excellent Coordination
skills
Experience
AEROTEK-LONG TERM ASSIGNMENT/ MEDTRONIC 08/13-8/15
QUALITY CONTROL SPECIALIST
♦ Identify device complaints and returns resulting in statistical signal according to department
procedures
♦ Analyze Service Notifications data in SAP complaint handling database
♦ Analyze assigned devices for Service Notification review monthly
♦ Report failure analysis results
♦ Submit assessment of the SVN Review Statistical Signal results for review
♦ Assist in resolving quality and reliability issues
♦ Miscellaneous duties assisting quality systems department
♦ General clerical duties and projects as assigned
BANK OF AMERICA- WORK OUT SPECIALIST 09/05-03/13
Provide exceptional Client Service Support including duties as follows:
◆ Extensive inter-departmental correspondence in addition to daily communication with customers,
bankruptcy attorneys, lawyers and court personnel related to individual loan status and
modification process/gather and compile all necessary information and documentation
◆ Coordinate with all parties involved throughout modification process including counseling on
options, assisting with all paperwork, processing workout applications, and following through daily
for progress updates and verification
◆ Daily calendar management to maintain timeline in accordance with important dates related to
modification or sales process
◆ Create payment contracts for clients/assist clients with payment arrangements based on company
guidelines/assist with debt counseling and workout plans for mortgage clients
◆ Assist with the training of new collections and modification agents/ mentoring new team members
◆ Daily clerical duties including data entry and file maintenance
SBC/AT&T- CUSTOMER SERVICE ASSOCIATE 11/99-07/05
Provide exceptional customer service including duties as follows:

2. La Cresha Clark Résumé, Page 2
♦ Responsible for responding to high volume of inbound calls daily
♦ Provide excellent customer service and assist with account concerns including payments, upgrades,
light technical support and explaining account details
♦ Responsible for pushing sales promoting new offers and package deals
♦ Updating account information daily, extensive data entry and clerical duties
♦ Assist in training and mentoring of new customer service associates
♦ Research part number and product locations in customized system
Education____________________________________________________________________
College of the Canyons, A.A., Humanities-1997
University of Evansville, Sociology-1996