1. AP RIL BRACALI
284 Blue Sage Drive
Allentown, Pennsylvania 18104
(484) 547-7298
april.bracali@gmail.com
S U M M A R Y
A results-driven, detail oriented financial services manager, with a proven record of accomplishments in credit and collections,
risk assessment, financial analysis, documentation and billing management, vendor and client relations, and training. Leveraging
outstanding analytical talents and motivational skills inspiring employees to exceed goals and redefine expectations. A cost-
conscious, forward-thinking producer, with a long-standing history of maximizing the bottom line.
E X P E R I E N C E
TEMPORARY ASSIGNMENTS: March 2013- Present
 Worked Various Temporary Assignments.
WINDSTREAM COMMUNICATIONS (Formerly PAETEC), Little Rock, AR (Based in Bethlehem, Pennsylvania)
Financial Services, 2011-2013
 Send dunning notices on past due accounts.
 Reviewed and prepared monthly write-off reports and third-party placement based on eligible accounts.
 Developed monthly statements for hardware and softwarecustomer base
 Credit Checks: Reviewed contracts specific for payment terms and approved any amendment variations from the
company standard terms.
 Integration: Played key role in four acquisitions (Fastnet to US LEC; US LEC to PAETEC; PAETEC to Windstream)
related to billing and collections.
 Unapplied cash receipt - Research and apply to account if refund is necessary
 Deductions- Research, verify and correct billing or contact customer if invalid
 Credit card payments- Managemanual or recurring payments - manage updates on expired card and/or expiration
dates
 Credit card chargebacks - Manage timely responses to card vendor
 Discount Billing- Verify payment received timely to qualify to discount billing (2% net 10, etc.)
 ACH - Wire payments - Research receipt and proper postingto account.
 Skip tracing
 Collection Agencies - Select agencies to be used - track performance on recoveries
 Reserve Analysis - performmonthly reserve analysis on specific and general accounts
 Bad debt write-offs - Prepare reports to determine which accounts qualify for write off and or third party collections.
 Retuned Merchandise - Confirm equipment and/or merchandise has been returned in good standing and process
appropriatecredits to account.
PAETEC (Formerly US LEC), Fairport, New (Based in Bethlehem, Pennsylvania)
Revenue Assurance, 2007-2011
 Collection Management: Assigned an additional hardware base in 2009. Analyzed aging and customer base and
scheduled calls with major account distributors to negotiate weekly payment installments to reduce account balances,
resulting in over $1,000,000 in monthly payments. Reduced overall aging balances over 31 days by 70% at outset of
tenure.
 Data Management/Vendor Relations: Managed open credit card term accounts to obtain updated information to
process or move account to cash payment terms. Approved any vendor invoices related to location for leased
equipment or supplies, as well as internal escalation tickets to ensure accurate information supplied prior to approval.
Oversaw all house accounts cleared by accounting in timely manner.

2.  Outside Agency Inactive Accounts: Developed in-house, next-level collection group to work specifically with
inactive accounts and capitalized on recoveries without paying 15% in recovery fees to outside agency. Recommended
final demand letter sent once account deemed inactive.
 CIT Lease Program: Managed leaseaccountswith agingover 90 days, as previousteamfailed to deliver results. Developed
process and proceduresto attackbaseand optimizeresults. Verified billingand obtained all documents for funding packages
to providecompany with funding. Reduced 90 days to 3.06% from 49%. Installed and documented processes in a timelier
manner, which resulted in funding in more standard time frame. Worked with legal and sales to provide proper
documentation and changes for government accounts experiencingmigration issues, resultingin releaseof funds and recovery
of over $450,000.
o Received two “Unmatched Service Awards,” one “Personalized Solutions Award,” and one “Open
Communications Award.”
US LEC CORPORATION (Formerly FASTNET Corporation), Charlotte, North Carolina (Based in Bethlehem, Pennsylvania)
Collections, 2000-2007
 Organized weekly meetings with internal sales to discuss customer accounts outstanding and validated pending
disputes.
 Held weekly reviews with collection team to discuss progress and challenges on open accounts receivable to strategize
next courses of action.
 Prepared monthly reserve analysis for open accounts receivable, as well as monthly write-off reports for third-party
placements.
 Developed formal collection policies and procedures for company’s Web hosting and Internet residential and business-
class customers.
 Selected, approved, and negotiated fees for third-party agencies.
 Reviewed and established action plan to clean up $750,000 credit card base. Hired and trained personnel on cleanup
effort, which entailed updating customer contact’s credit card information, processing transaction upon obtaining
updates, and moving account to suspension until customer provided payment for open balances.
A D D I T I O N A L E X P E R I E N C E
AT&T WIRELESS, VANGUARD CELLULAR ONE, Bethlehem, Pennsylvania, Supervisor, Collections, 1998-2000.
Managed team of eight collectors for inbound and outbound collections for wireless and pager services for consumer and
business class customers. Monitored daily calls to ensure collectors handled calls professionally and followed up on any
requests. Scheduled and approved all time off. Prepared and reviewed performance reviews with collectors. Approved or
denied any merit increases.
PENN LINEN AND UNIFORM, Bethlehem, Pennsylvania, Senior Collector – Inbound Cash Verifier 1996-1998. Managed
collections for inbound and outbound collections for hospitals, commercial linen, and uniform services. Placed delinquent
accounts on service hold. Communicated daily with drivers to ensure stoppage of service deliveries. Counted and verified actual
amounts collected by drivers on daily deliveries and prepared bank deposits.
E D U C A T I O N
LEHIGH CARBON COMMUNITY COLLEGE, Schnecksville, Pennsylvania
Course Work in Business Management
T E C H N O L O G Y A N D S O F T W A R E S K I L L S
Microsoft Office Suite, RevChain, Oracle, QuickBooks, Clientel, MAS 500, Great Plains, Kenan, M6, epay, Plesk, VWS, CCIU,
PeopleSoft, Econometrix, EC Zone, RSA Security, Snagit, Remote Desktop Connections,Webcam, Skype, Avaya - CMS
Softphone, Office Communicator, Kubra, Trux