Pamela Jenkins is seeking a position involving collections, data entry, or customer service. She has over 15 years of experience in accounting, bookkeeping, and customer service roles. Her background includes accounts receivable, accounts payable, billing, collections, data entry, and interacting with over 150 customers per day by phone and in person. She is proficient in QuickBooks Pro and Contractor Editions as well as Microsoft Office programs.

1. PA M E L A JE N K I N S
Loudoun, VA 20176 (571) 228-4373 pjscellar1@yahoo.com
C O L L E C T I O N S │ D A T A E N T R Y │ C U S T O M E R S E R V I C E
~Motivated for Accomplishing Set Goals~
SUMMARY
 Accounts Receivable. Ability to apply receivables correctly and in a timely manor. Converting
service work orders into invoices in detail that are both understandable and legible to the customer.
 Accounts Payable. Correspond and matching payables so that they are applied correctly with
purchase order system if required and apply any and all discounts that are available.
 Collections. Committed to going above and beyond to utilize previous customer skills to minimize
receivable reports toward goal realization and striving to assist customers in payment options.
 Data Entry. High degree of speed and accuracy with data entry and 10 key in a financial setting.
PROFESSIONAL EXPERIENCE
CLIENT SERVICES
 Confer with customers by telephone or in person to provide information about services and resolutions.
 Serve as first point-of-contact for visitors, providing procedural advice and information regarding their needs
--Interacted with up to 150 calls daily
 Compose and edit proposals for sales staff, assisting with large-scale invoice mailings and assisted with
customer scheduling.
 Ensure all customers are assisted and are in understanding of the work order proposed.
 Key member of team assisting with special projects and events when requested.
COMMUNICATION/CORRESPONDENCE MANAGEMENT
 Compile financial reports for management, ensuring full compliance with organization policies and deadlines
 Type various documents such as correspondence, proposals and other documents
 Evaluate and summarize incoming correspondence and prioritized responses to key issues
 Appropriately handle sensitive, highly confidential matters with discretion
CUSTOMER SERVICE/ PROBLEM SOLVING
 Oversee front-office operations and provide impeccable customer service
 Serve as liaison between personnel and customers/clients
 Professionally respond to customer inquiries and make appropriate referrals
 Resolve problems within delegated authority and assist with escalating to supervisor when necessary
DETAIL MASTERY & ORGANIZATION
 Manage all aspects of day-to-day operations
-- Scheduling for busy office averaging 75+ appointments weekly.
-- Finances: accounts payable/receivable, invoicing, reconciliations and collections
 Maintain office supply levels and inventory accounts
 Maintained retail operations, reception area, and food and beverage stations
 Managed the office calendar by scheduling appointments.
Networker | Detail Oriented | Team Oriented
Customer Service| Resourceful | Observant | Determined Learner
QuickBooks Pro & Contractor Editions

2. EMPLOYMENT HISTORY
Academy Door & Controls Corp., Chantilly, Virginia 2016
Customer Service Representative (CRC) Sales Assistant
(Contracted through Aerotek Professional Services since 2016)
Assisted customers with garage door issues and scheduling service calls, assisted sales staff with proposals, scanning
work orders into the system for future records assistance and answered multi- line phone calls and directed to correct
department for resolution.
Long Fence, Company, Chantilly, Virginia (Contracted through Robert Half Accountemps) 2015 – 2016
Billing Assistant / Collections Assistant
Assisted office staff with contract AIA billing and collections to complete yearend cycle. Scanned all job related data
into system for future reference.
Loudoun Garage Door, Inc., Leesburg, Virginia 2013 – 2015
Accounting Assistant / Customer Service Representative
Assisted office staff with bookkeeping, bank reconciliations, invoicing, accounts payable, accounts receivable, billing, job
cost analysis, scheduling and customer service. Prepared estimates for customers approval for new doors and or repairs
in the residential and commercial fields. Collected on past due accounts. Resolved customers simple issues through
knowledge of products.
Armor Garage Door & Gates, Inc., Leesburg, Virginia 2002 – 2014
Office Mananger / Sales / Bookkeeper / Co-Owner
Managed a local garage door business that provided high-end custom door and operator installations and service in the
Virginia, Maryland and D.C. areas utilizing a four-member team and maintained communication between customer,
field sales staff and installation crew. Resolved customer issues to their satisfaction. Increased percentage of sales
accounts through general advertising and knowledge of products. Established continued customer referrals due to
honesty and exceptional work ethics. Provided current accounting reports and analysis, invoicing, debt-collection,
payables, decreasing high-risk accounts at the source and preserving company assets. Managed payroll, 1099’s, W-2s,
quarterly and annual 940 and 941 reports using QuickBooks Professional accounting program.
EDUCATION HISTORY
Danville Community College – Danville, Virginia
Basic Education Skills
Northern Virginia Community College – Annandale, Virginia
Medical Records and Accounting
ADDITIONAL SKILLS
Familiar with Metric Wise, Peachtree, Knowledge Tree, Excel, MS Office, Outlook and S2000 Program