1. HIGHLIGHTS OF QUALIFICATIONS
 Highly developed verbal and written communication skills
 Mature and effective interpersonal skills
 Proven analytical and problem-solving skills
 Demonstrated ability to work independently or in a team environment
 Working knowledge of MS Office, Internet and Outlook
 Creative, resourceful and always eager to learn
 Good sense of humour
EMPLOYMENT HISTORY
Customer Service Representative – Call Centre
Nationwide Appraisal Services-Canada wide & International Richmond Hill, ON
 Called Appraisers to alert them to new requests and to obtain updates on
accepted files if an appointment had been secured and ETA of reports for all
appointment files, and posted the information on the site for the Lender’s
reference
 Called Lenders to obtain information for the Appraisers i.e. contact
information for their applicants, legal descriptions for rural/remote properties,
and provided this information to the Appraiser by posting results on the site
 Called applicants to obtain payment for all Credit Pending files and processed
this information/payments through Moneris
 Handled incoming calls and directed the caller to the correct department
 Successfully completed the Apprenticeship Training Program for Customer
Service Agents through Fanshawe College offered by Nationwide to receive
further education on the best practices to excel at providing quality Customer
Service
 Shared knowledge with other departments to enhance job performance to
ensure customers’ enquiries were handled effectively on the front line so
escalations would not prove to be necessary or be significantly reduced.
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June Smith Barnett P.O. Box 152
227 Ridge Road North
Ridgeway, ON L0S 1N0
905-894-8011
junesmith24.7@gmail.com

2. June Smith Barnett 905-894-8011 Page 2
Office Administrator
Expert System Resources Scarborough, ON
 Performed all bookkeeping functions through Quickbooks, i.e. input of
employee hours, generation of payroll, accounts payable and receivable
functions, processed cheques for vendors, made bank deposits, calculated
tax payments, generated cheques to the government, invoiced clients for
maintenance renewal/upgrades, and added new clients
 Purchased office supplies to ensure office was fully stocked at all times
 Created Policies and Procedures Manual
OTHER RELEVANT EXPERIENCE
Office Manager
Bestcorr Contracting Services Vaughn, ON
Call Centre Agent – Defined Benefits Department
FESCo Toronto, ON
Shipper/Receiver/Office Administration
Muttluks Inc. Scarborough, ON
Administrative Coordinator
Canadian Women in Communications Toronto, ON
Administrative Support to Customer ServiceDepartment and VP
Message Centre Team Lead – Customer ServiceDepartment
Researcher
Switchboard Operator
Receptionist/Secretary – Legal Department
Mackenzie Financial Corporation Toronto, ON
EDUCATION
Apprenticeship TrainingCourse for Customer Service Agents 2012 to 2014
Fanshawe College Online
Ontario Secondary SchoolDiploma 2001 to 2002
Centennial College Toronto, ON
Microcomputers for BusinessApplications 1999
Ryerson University Toronto, ON
AWARDS RECEIVED
2 Silver Leaf Awards for providing excellent customer service while at FESCo.