1. Shellie Shea
8039 Reseda Blvd. Apt. 213
Reseda, Ca 91335
(818) 689-4205
Career To secure a position with a company that can utilize my strong managerial,
Objective operational and customer service background while also providing an environment for
increased challenge, responsibility and growth.
Professional
Experience
2007-Present Countrywide/Bank of America
AVP - Servicing Team Manager (2009 – Present)
Post-Closing Specialist III /Deficiency Technician (2007-2009)
Servicing Team Manager – Operations manager who supports 10-30 associates at any
given time. Execute and deliver performance evaluations 2 times a year. Train new
managers on FHA/VA audit, department reports, processes and systems.Work
department reports to ensure an efficient and timely process flow. Monitor individual and
department productivity to ensure SLA of 95% loans insured each month is met. Works
closely with Secondary Marketing, Resolution & Ginnie Mae representatives to ensure
delivery of files meet investorguidelines. Provide guidance on deficient loans to
resolution department as well as branches for correction options based on government
guidelines. Line of Business site lead for Business Continuity process. Review Quality
Control results and communicate to staff for training purposes. Conduct monthly 1:1
meetings for review of productivity, quality & career planning.
Post-Closing Specialist III/Deficiency Tech - Audited FHA loans and placed
deficiencies on the Deficiency Tracking system. Communicate with consumer and
wholesale branches on a daily basis regarding FHA & VA loans and their outstanding
deficiencies. Assist branches in the resolution of government loan deficiencies through
research of FHA & VA guidelines and communication with related government offices.
Provide guidance to fellow employee’s on audit requirements and assist with any
questions they may have. Review resolve documents and submit completed loan
packages to FHA and VA offices. Manage aged reports on a regular basis to ensure
deficiencies are not outstanding for extended periods of time. Trained off shore site in
the Gov’t review process as well as developed and trained the Review & Resolution
department.
2006-2007 Lenders First Choice
Quality Control Recording Specialist
Responsible for the submission and recordation of all Out of State files, that are available
through Electronic Recording. Work county and/orvendor rejected files and resubmit for
E-Record. Responsible for training our outsourced division to ensure they are kept
updated on all processes and procedures. Train fellow employees on QC process and
different county requirements. Assist supervisorwith management reports to ensure
daily production of the department is flowing and consistent. QC recording documents
to ensure they meet individual county requirements. Calculate recording fees, issue
check requests and ship files to the county and/orabstractor. Main contact for our
customers when they have questions in regards to their files going out for recording.
Work on files rejected by the counties to correct any mistakes and get them back out for
recording in a timely manner.

2. 2005-2006 US Mortgage Capital,Inc.
Opening/Closing Supervisor
Supervise staff to meet and exceed performance goals for Opening and Closing
processes. Provide training and guidance to the Opening, Docs and Post-Closing staff.
Performed all duties of the Funder/Closer. Assigned and monitored the workflow of the
Closing staff to ensure the efficient and timely production of loans. Ensures accuracy
and timeliness of the funding and shipping tasks.
2004-2005 MetrocitiesMortgage
Processors Associate III/Funder
Complete thorough audit of loan file for accurate preparation of final loan closing
documents before authorizing documents to be released. Complete data input to Contour
for preparation of loan closing documents. Complete initial audit sheet for verification of
data entered. If correct, upload information from Contour to ICC or Doc Magic for
preparation of closing documents. Direct team members for timely receipt of any
outstanding documentation. Communicate with Team Lead to determine obstacles to
insure accurate funding of loans. Directly responsible in determining if prior to funding
conditions have been met in accordance with investor guidelines. Upon receipt of signed
closing package back from closing agent,evaluate quality of documents received to
determine if loan is ready for funding. Balance loan funding and negotiate details of
funding with closing agent. Authorize release of loan proceeds to closing agent. Prepare
file to pass to Collateral and Shipping departments. Create Collateral packages, which
consist of a Note, Deed and Prelim to be sent to the investor. Perform final audits for
other doc drawers and assembled final closing packages to distribute to closing agent.
2000-2004 Countrywide Home Loans/Treasury Bank
Custodial Specialist II/Fannie Mae Processing/Capital Markets
Compile review data and formatted excel reports to submit to Countrywide investors.
Performed quality control audits on reviewed loans and would post access review data to
share site for review by potential investors. Performed all aspects ofthe review process
for NYC&E, FNMA Reo and CO-OP loans. Trained new and existing employees on the
procedure of processing and reviewing NYC&E’s, FNMA Reo’s and CO-OP loans.
Endorsed collateral packages with Assistant Secretary and Notary sections when needed
along with creating Corporate Assignments for the collateral packages. Kept daily
communication with Collateral Deficiency and Release/Reinstatement Departments in
regards to NYC&E’s loans. Also assist in processing outgoing mail to other
Countrywide offices along with the Fannie Mae Foundation.