1. Shawn Richmond
mr.richmond@att.net  2121 N. Brookline Ave Oklahoma City, OK 73107  405-550-1647
Experience
Cooper Auto Group 2016-present
Joe Cooper Easy Credit Auto
Midwest City & Tulsa
Director of Operations
 Ensuring financial targets and other agreed targets are met in all departments
o Collections, Sales, Finance, Service
 Reviewing working practices to ascertain if it is successfuland if not, devise an alternative
 Setting daily goals for all departments
 Making sure safety regulations are followed
 Keeping employees motivated and organizing appropriate training
 Ensuring the business operates within the company's mission statement
 Investigating customer satisfaction and reporting any issues
 Working with department heads and senior management to get the best performance from
staff
 Driving the business to increase profits
 Working with legal departments on any matters that occur
Collections Manager
 Placing direct phone calls and E-mails to customers that are past due.
 Works closely with the Billing Department to implement processes and policies that contribute to
accurate invoicing.
 Turning accounts over to an outside Collections Agency after 60 days of collection efforts.
 Relay to Controller any and all accounts that need to be written off to bad debt.
 Maintain Bankruptcy files on customers within the assigned Company Numbers.
 Prepare documentation necessary to create the Credit or Debit Memo necessary to true up a
customer account.
 Oversees and assists with the clean-up of RU’s (unapplied receipts), short paid invoices and
Charge Backs.
 Addressing ongoing customer complaints concerning billing or service rendered and works on
complaints of service failures with designated departments.

2. Shawn Richmond
  
Division ofCommunity Corrections, 2014 - 2016
OK Department ofCorrections
Secretary V
 This position provides administrative support to the Director, Deputy Director, and District Supervisors
and Field staff
 Review all 8 district’s monthly reports, compile data input on spread sheets, and provide supervisor and
the director with summary of facts
 Processing/verifying/offender information in the Offender Management System (OMS) for Deputy
Director, legislative staff, and family members
 Review all Serious Incidents (SIR’S) for accuracy, policy violations, and any follow up required
 Prepare correspondence or responses to inquiries from other agencies, DOC, families, and the public
 Assist GPS Administrator in, processing packets and sending out law enforcement contact information
within statue guidelines
 Track offender substance abuse, cognitive and educational program participation for annual report
 Collect and provide all programdata information on, probation and parole numbers, escapedata, returns
to higher security, and parole revocations
 Maintain data for Directors PMP, Directors Annual Report, and DOC Yearbook
 Utilize and assist in maintaining Share Point (online website) for the Division
 Schedule and track post order audits, security audits, and track correction action(s)
 Create statistical reports of requested information for the Deputy Director
 Relay directive, instructions and assignment to District Supervisors
 Maintain hard copy and electronic filing system
 Schedule appointments for Administrator of Community Corrections
 Participate in interview committees in hiring support staff
The KEY Finance, 2012 - 2014
Oklahoma City, Oklahoma
Executive Corporate Office Finance Supervisor
 Process vendor orders and invoices
 Process and submit all bad debt to in house counsel
 Final authority on all customer discrepancies
 Manage employee work schedule
 Resolve Better Business Bureau disputes
 Schedule office appointments
 Account auditing
 Running daily reports from AutoStar, Portal Pay, Imetric and Goldstar software
 Execute new procedures
 Resolve customer conflicts via client discussion or software errors
 General clerical and administrative service
 Data entry
Records andGraduation, 2009 - 2012
Oklahoma City Community College
Records Clerk

3. Shawn Richmond
  
 Process records requests through Datatelsoftware
 Maintain student records through Singularity Imaging
 Assist students with issues
 Operate switchboard
 General customer service
Pre-Paid Legal 2008-2009
Duncan, Oklahoma
Customer Service Representative
 Assist current and prospective members with benefits
 Manage all billing issues through AS400
 Process referrals
 Date entry
 Operate switchboard
R & R Auto Glass, 2003-2008
Duncan, Oklahoma
Coordinator
 Handle all invoices for customer billing as well as business invoices
 Schedule consultations
 Research for price quotes
 Operate switchboard
Education
 Oklahoma City Community College
Oklahoma City, OK
2009-2011
Certificate of Mastery
Skills and Attributes
 WPM 80-100
 KPH 10,000 – 13,000
 Microsoft Office, Offender Management System (OMS), Adobe, Foxit, Lotus 1-2-3, AS400,
Datatel, Singularity Imaging, AutoStar Solutions, Portal Pay, Imetric and Goldstar software,
SharePoint, PeopleSoft
 Communication, Team Player, Leadership, Ability to Create Formulas In Excel, Attention to
Detail, Enthusiasm and Personal Drive, Initiative, Management and Organizational, Ability
to handle pressure and meet deadlines, Willing to Learn, Flexibility
References available upon request