1. 3530 Pine Cone Circle, Waldorf, MD 20602703.677.1935saliverpool@gmail.com
Stacey A. Liverpool
Professional Experience
Hotel Operations
 Evaluate the effectiveness of employee relations programs through the use of metrics
 Improve our recognition programs based on current business needs
 Develop, administer and control the property revenue and expense budgets. Responsible for
monthly inventories, ordering, and receiving goods.
 Analyze Profit & Loss and General Ledger statements. Submit P&L Variance Reports in a
timely manner.
 Review and approve the property payroll.
 Review and approve transmittals and other front office reports.
 Authorize direct bill accounts and monitor the administration of Accounts Receivable.
 Maintain relationships with vendors.
 Interview and hire all team members.
 Ensure proper selection, training, counseling and motivation of all team members.
 Conduct all hourly personnel performance appraisals.
 Review all hourly team member disciplinary procedures and documentation. Follow
progressive discipline steps, up to and including termination, to correct team member
performance deficiencies.
 Respond and follow up on all written guest complaints. Ensure guest satisfaction with
resolution of the complaint or problem.
 Responsible for knowing property emergency procedures.
 Follow appropriate cash control procedures.
 Make daily bank deposits.
 Ensure the security needs of the property and guest are met.
 Ensure proper uniform standards are followed throughout departments.
 Absolute uncompromising execution of the highest standards of OSHA,local health and
safety codes,and company safety and security policy.
 Maintain Quality Assurance scores at “Yellow Zone” or above all times.
 Completed agreed upon CapEx projects on time and within budget.
 Maintain positive communication and productive working relationship with management
and owners.
Sales and Marketing
 Ensure leads are actively managed and followed up on.
 Maintain relationships with target accounts. Sustain pieces of business that are core
business. Retain and service that business.
 Analyze Profit & Loss and General Ledger statements.
 Authorize direct bill accounts with direct supervisor and monitor the administration of
Accounts Receivable.
 Maintain relationships with vendors.
 Develop and maintain rapport with competitive properties, City Convention and Visitors
Bureau, Chamber of Commerce, lead sources,clients, etc.
 Responsible for knowing property emergency procedures.

2. 703.677.1935saliverpool@gmail.com
Stacey A. Liverpool
 Ensure the security needs of the property and guest are met.
 Absolute uncompromising execution of the highest standards of OSHA,local health and
safety codes,and company safety and security policy.
 Completed agreed upon projects on time and within budget.
 Maintain positive communication and productive working relationship with fellow
department heads.
 Ensure that the store is appropriately staffed and effectively opened and closed each day.
Personally open the store a minimum of two times per week; personally close the store a
minimum of two times per week.
 Evaluate operating statements to identify business trends (including sales, profitability, and
turn), expense control opportunities, potential shrink, and errors.
 Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal
direction and inventory management issues on a weekly basis; follow up on Basic Stock
Replenishment (BSR)/cycle counts.
 Facilitate the efficient staging, stocking and storage of merchandise by following defined
company work processes.
 Ensure that all merchandise is presented according to established practices; utilize
merchandise fixtures properly including presentation, product pricing and signage.
 Maintain accurate inventory levels by controlling damages, markdowns, scanning,
paperwork, and facility controls.
 Ensure the financial integrity of the store through strict cashier accountability, key control,
and adherence to stated company security practices and cash control procedures.
 Provide superior customer service leadership.
 Maintain a clean, well-organized store; facilitate a safe and secure working and shopping
environment.
 Ensure that store is adequately equipped with tools necessary to perform required tasks.
 Follow company policies and procedures as outlined in the Standard Operating Procedures
manual, Employee Handbook, and company communications; ensure employee
compliance.
 Complete all paperwork and documentation according to guidelines and deadlines.
Employment History
Quality Inn & Suites
6/2014-present
Hampton Inn Waldorf
7/2011-10/2012
General Manager
General Manager
Laurel, Maryland
Waldorf, MD
Hampton Inn Waldorf
6/2009-7/2011
Hampton Inn & Suites
12/2007-6/2009
Hawthorn Suites
11/2005-12/2007
Director of Sales/ Assistant
General Manager
Director of Sales
Director of Sales
Waldorf, Maryland
National Harbor, Maryland
Alexandria, Virginia

3. 703.677.1935saliverpool@gmail.com
Stacey A. Liverpool
Education
Attending Hospitality Management University of Phoenix, Axia
Online University
Professional References
Patrick Welton, General Manager Residence Inn Saddle River
240.538.8718 cell
Beverly Brown, DOSM Hilton Garden Inn Solomons
443.286.1519 cell
Katrina Philbin, General Manager Comfort Inn Boston Logan Airport
781.873.3636 office